Callander Hamilton Toy Collection Hotels

"Once I got to the Hotel for the check in I was surprise about the real competent and professionalism the staff showed, also always smiling and willing to help! I highly recommend this Hotel and I’ll book again soon due to my business trips. Giuseppe A."

"All as it should be. Good value."

"Good all round. Easy to find"

"Very cozy, and the dinner and breakfast was excellent. Staff very friendly"

"Ok I really did like the hotel except for one thing and honestly it’s a big thing for me. The rooms are dark they have that ambient light of desk lamps and little low power bulbs. I hate it I cannot put my make up on yes there’s a mirror at the sink with a light but when the rest of the room is dark big deal it’s just not enough, like imagine going on a night out and having that. If you lose something you’re like where is it I will need to get my phone torch out. Can you not get a big light for the room so I can see very clearly all my belongings. I know some hotels like like but it’s annoying. I need to see please please stick a big light in there and it would be perfect. You can switch off a light what can you do if there is no light. It’s like a cave. "

"The check in was smooth plus staff were helpful, the pool / spa was good condition, everything open and well kept but the rooms were not 4 star standard , quite worn carpets , and bunk beds were old , the breakfast was not nice , very dry , had been left out on hot lamps for a while and should of been regularly replaced and regularly checked, scrambled eggs were awful , black pudding ,and sausages were dry and tasteless so not the 4 star quality in a Scottish hotel that we were expecting sadly . The 24 hour reception when called later at night was unmanned and no one answered when we wanted fresh water either so they shouldn’t say there is a 24 hour reception if no one is at reception. "

"Very beautiful hotel, clean, organised and pleasant staff who were very helpful"

"Wonderful stay. Beautiful location, clean and comfortable rooms, and welcoming staff. "

"I booked this hotel because of its pool, so I could swim whilst away from home. When I checked in I was informed the pool was closed. No advanced warning, no apology, no offer to use another hotel's pool. Room was okay, very basic, sachets of cheap instant coffee and a couple of teabags, no snacks or even water. Probably not the hotel's fault but the whole place was evacuated because of a fire alarm and we had to stand on the corner of a freezing cold windy street whilst the fire engines came and went one evening. Again, no apology. I came back from my conference exhausted, made my way to my hotel room to find the key didn't work, had to go back to the lobby and join an extensively long queue to have my key reactivated. Again, no apology, just a barrage of questions from a young woman who clearly thought I looked like some sort of criminal trying to break into my own hotel room, in my smart conference wear, and quizzed me relentlessly before she sneered at me and reactivated it without apology. If the staff learned to apologise for the errors that impact guests' stays, they'd land a lot easier. But this was a catalogue of errors dealt with by utterly miserable staff who haven't learned the word 'sorry' No idea what the breakfast was like as apparently it wasn't included."