Aston Resorts Hanalei hotels

"Friendly, clean, relaxing "

"I was extremely disappointed in the condition of the property based on the ratings on hotels.com. Very misleading. The pool area is like a motel off some deserted highway, the buildings are old and smelly. Room was very small and run down. We immediately moved hotels after a horrible experience with hotels.com customer support. I finally found one agent willing to help and actually do their job. The hotel people were amazing about providing us a refund. Hotels.com agents are the kind that hang up on you if they need to do any type of work. But thankful finally one of the hotels.com agents called the hotel to confirm we can do the refund. The staff at the hotel are great and super nice. It just wasn't the place for our family. "

"Rooms were VERY ran down. I asked to be moved to another room because my room was full of rust and I have a crawling baby. I had to keep her in a pack and play 90% of the time in the room. They never followed up with moving me rooms. VERY overpriced for such a ran down community. Staff was decent. I did feel very rural to a lot of areas. "

"Lovely property and wonderful as well as attentive staff. I think it is not 5 because the property is dated. We were there only for one night. They kept our baggages in store until we were ready to come back to the airport. "

"Pretty clean but dated. No kitchen. Small fridge. Cafes nearby. Good enough for a late night arrival. Bring ear plugs! "

"My husband & I booked a villa for a month-long stay. He has residual physically difficulties as a result of strokes he suffered in 2006.The first several days were highly stressful. I specifically selected a villa with a roll-in shower. Prior to our departure from CT, I called to confirm the bathroom in our villa was handicap accessible with a roll-in shower. I was advised the reservation did not include these requirements. The reservation was updated to include the requirement. Upon check-in we were advised we were assigned temporary accommodations (2 days) until a unit with a roll-in shower would be available. The villa we moved to on the 3rd day also DID NOT have a roll-in shower. A step-up/in shower is not safe for him. We contacted the front desk to have a supervisor witness the unsafety of him entering & exiting the shower. The maintenance staff made every effort to make the shower in the villa safe but could not. Ultimately, we were moved to a 3rd (upgraded) villa in a much nicer (quieter) section with the required bathroom accommodations. After the accommodation issues were resolved the remainder of the stay was highly pleasant. The front end & maintenance staff were very professional & responsive. The cleaning staff did a good job & was also very pleasant. The property & villas are well maintained & pretty."

"Great place"

"Not sure if it was due to the humidity or not, but the floors felt a little sticky. Other than that, the room was clean and comfortable. The walls in the villas are a bit thin, our neighbor had a rave party at 7am and it sounded like they were in the room with us. A little disappointing that they don't allow a late checkout. Check in at 4pm, and out by 10am. The rates that they charge for 18 hours is a little nuts. Staff were outstanding, friendly, helpful, and efficient. "

"Ocean view was beautiful, pool was beautiful, but there were so many leaks, and construction going on for the amount of money they charge for resort fees. You also have to basically park inside a swimming pool if it has rained"