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Banyan Tree Hangzhou

5.0 star property

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Banyan Tree Hangzhou

Miscellaneous
3 restaurants, breakfast served
Exterior
Living area
3 restaurants, breakfast served
Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
2 Westbrook Resort, 21 Zijingang Road, Hangzhou, Zhejiang, 310000
  • Popular LocationXixi Wetland Park1 min walk
  • Popular LocationLingyin Temple7 min drive
  • Popular LocationZhejiang University Yuquan Campus9 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)54 min drive
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Room options

View all photos for Premier Water Villa, 1 King Bed, (Lake View)

Terrace/patio

Premier Water Villa, 1 King Bed, (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 1292 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Water Villa, 1 King Bed (Lake View)

Terrace/patio

Water Villa, 1 King Bed (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 1292 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Water Terrace Suite, 1 King Bed, Terrace

Living area

Premier Water Terrace Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 1292 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Water Terrace Suite, 1 King Bed, Terrace

Minibar, in-room safe, desk, laptop workspace

Water Terrace Suite, 1 King Bed, Terrace

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 1292 sq ft
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family Villa (Lake View)

Minibar, in-room safe, desk, laptop workspace

Two Bedroom Family Villa (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
2 bedrooms
  • 1938 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Two Bedroom Jetpool Villa (Lake View)

Minibar, in-room safe, desk, laptop workspace

Two Bedroom Jetpool Villa (Lake View)

Highlights

Furnished balcony or patio
Garden
Separate dining area
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
2 bedrooms
  • 1938 sq ft
  • Lake view
  • Sleeps 4
  • 2 King Beds

Similar properties

Indoor pool, pool loungers, lifeguards on site
Four Seasons Hotel Hangzhou at West Lake
Pool
Spa
Parking included
Free WiFi
9.8 out of 10, Exceptional, (163)
The price is HK$4,059
per night
26 May - 27 May
Four Seasons Hotel Hangzhou at West Lake

About the area

Hangzhou

What's nearby

  • Xixi Wetland Park - 1 min walk
  • Lingyin Temple - 7 min drive
  • Hangzhou Botanical Garden - 8 min drive
  • West Lake - 9 min drive
  • Zhejiang University Yuquan Campus - 9 min drive

Restaurants

  • 太古餐厅 - 17 min walk
  • 钛晶乐坊ktv - 15 min walk
  • 吾岛融合餐厅 - 15 min walk
  • Jamaica Coffee Shop - 17 min walk
  • 西溪天堂 - 3 min drive

About this property

Banyan Tree Hangzhou

Consider a stay at Banyan Tree Hangzhou and take advantage of a marina, a terrace and a coffee shop/cafe. Indulge in a body treatment, a facial and a hot stone massage at the on-site spa. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
Additional perks include:
  • An indoor pool
  • Free self-parking
  • An outdoor tennis court, a round-trip airport shuttle (surcharge) and express check-out
  • Concierge services, massage treatment rooms and barbecues
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Designer toiletries, separate baths/showers and hairdryers
  • LCD TVs with digital channels
  • Furnished balconies or patios, wardrobes/cupboards and separate dining areas

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)

Food and drink

  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Baiyun Chinese Restaurant
  • Water Light Court
  • Tea House
  • Lobby Bar

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Separate dining area

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Marina on site
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Separate bath and shower
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Dining room
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Free newspapers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-out

Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou
Banyan Tree Hangzhou Hotel
Banyan Tree Hangzhou Hangzhou
Banyan Tree Hangzhou Hotel Hangzhou

Frequently asked questions

Does Banyan Tree Hangzhou have a pool?

Yes, this property has an indoor pool.

Is Banyan Tree Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Banyan Tree Hangzhou?

Self-parking is free at this property; nearby parking is also free.

Does Banyan Tree Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request.

Banyan Tree Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 53 reviews" "
Rating 8 - Good. 14 out of 53 reviews" "
Rating 6 - Okay. 5 out of 53 reviews" "
Rating 4 - Poor. 3 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

PD, Shanghai, China

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice surroundings but the villa is very cold in winter. We stayed a night in the winter. The villa was extremely cold. We called the front desk; a technician came to check and admit AC is not strong enough and would get a heater for us. But the heater never came and we had to call front desk again for a quilt. Avoid the villas in winters.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
享受假期
好乾淨，人少，服務好
Stayed 3 nights in Nov 2018

8/10 Good

PK, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Environment
The hotel environment is excellent and provides a very good GangNam feel. The staff are friendly and helpful. However, the villa room interior layout is not that user-friendly. For example, the TV is behind the long sofa bench.
Stayed 4 nights in Mar 2018

8/10 Good

Frank, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice hotel. Front office staff was excellent but restaurant staff needs training. Some sour faced and don’t make you feel welcome. Hotel needs upgrading, lots of taps in jacuzzi and swimming pool not functioning. Sheraton which is right opposite and 1/3 the price is probably a better choice. Banyan needs to do something to prove it’s worthy of the price premium it charges!
Stayed 2 nights in Jan 2018

4/10 Poor

Ernest, Hong Kong

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing service
The hotel staff was very impolite and rude. They even don't help us get a cab to the Westlake. They were very impatient when we asked questions and I won't definitely come to Banyan tree Hangzhou again
Stayed 2 nights in Nov 2017

8/10 Good

C, Shanghai

Liked: Cleanliness, staff & service, room comfort
Great weekend away
The hotel and its grounds were lovely and a good setting to relax. The dining staff went out of their way to accommodate my husband's birthday. The meals were only fair, however, and they were out of some basic items. The room was overall comfortable and beautiful, but we needed to contact the staff several times to fix the air conditioning and the room safe didn't work. The benefits far outweigh these things and we would happily return.

6/10 Okay

Mark H

Liked: Cleanliness, room comfort
Disliked: Staff & service

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special kind of resort
Very relaxing and enjoyable especially those who enjoy isolation from busy city life.