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Reviews of Crowne Plaza Hangzhou Qiantang

4 out of 5
Crowne Plaza Hangzhou Qiantang
No.381 Shangsha Road, Qiantang District, Hangzhou, Zhejiang

Reviews

9.8

Exceptional

Rating 10 - Excellent. 13 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 0 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

jeanney y

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean. Located in front of a big mall and alot of dining options at the hotel and around the hotel. Crowne Plaza Hotels are a hit or huge miss. This one was one of the more decent ones. Buffet is good but room service was not good. Staff are nice. But the most important thing to me is whether the rooms are clean. The rooms are clean here. Jose the manager is the one you want to look for if you can only speak English.

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed with the pool. It should be advertised as a kiddy pool because it is not deep enough to swim in. The room was great. The breakfast buffet was good, but overpriced. Location to shopping and the subway is excellent
Stayed 1 night in Jul 2019
Response from Hotel Manager on 17 Apr 2020
Dear Guest, Warmest greetings from Crowne Plaza Hangzhou HEDA - I hope this message finds you well. We are always seeking feedback from our guests to understand of what they value during their stays and what can be improved to make their stay experience more memorable. We hope to have the pleasure of welcoming you back to Crowne Plaza Hangzhou HEDA in the future where we are sure you will have a comfortable stay. Thank you! Warmest

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, good room, good bathroom, good food.
Stayed 1 night in May 2019

10/10 Excellent

Xinxin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Dong Wok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Hsinghua

Stayed 1 night in Sep 2023
Response from 酒店经理 on 21 Sept 2023
您好，十分感谢您对杭州钱塘皇冠假日酒店的点评，很荣幸给您留下了美好的住宿体验，酒店会继续保持高质量的服务及水准，期待您的再次光临。

10/10 Excellent

WEN TIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

MINSEONG

Stayed 1 night in May 2023

10/10 Excellent

Heechae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an amzing stay. Staffs were very helpful and kind.
Stayed 1 night in Jan 2023

10/10 Excellent

leihong

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯，都乾淨，又方便
Stayed 1 night in Mar 2021

10/10 Excellent

ChunMing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯的地方，服務也都很好
Stayed 4 nights in Aug 2019
Response from 酒店经理 on 17 Apr 2020
亲爱的客人， 非常感谢你对杭州龙湖皇冠假日酒店的好评和喜爱！我们很高兴看见你对酒店员工和服务的称赞。出门在外，住得舒心是每个旅者的期望，也是我们酒店服务的终极目标。我们会不断努力，给你更为无可挑剔的专业服务和细节体验，令旅途尽善尽美。 期待再次选择入住杭州龙湖皇冠假日酒店！

10/10 Excellent

YOUNG KOO, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is so good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019