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Reviews of Grand New Century Hotel Hangzhou Sumtime

4.5 out of 5
Grand New Century Hotel Hangzhou Sumtime
#297, NO.5 Street, Economic-Technological Development Area, Hangzhou, Zhejiang

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 4 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

jackie, los angeles

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
breakfast in cafeteria is food is bad, not enough western food
Stayed 1 night in Oct 2019
Response from 杭州盛泰开元名单大酒店 on 1 Nov 2019
尊敬的宾客：您好！由于未查询到您的入住信息，所以我们无法及时联系到您，但是也感谢您的意见和建议，我们已向相关部门进行反馈整改，我们真诚期待您的再次光临！

10/10 Excellent

Hsu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! Clean room, nice breakfast, great customer service
Stayed 1 night in Jul 2019
Response from hzst on 1 Dec 2019
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，非常高兴您有一个愉快的入住体验。为每一位宾客提供细致入微的服务是我们的宗旨，能够为您的商旅生活带来快乐和舒适是我们的荣幸。我们真诚期待您的再次光临！

10/10 Excellent

Lianxiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Ananya

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
It was ok.
Response from hzst on 29 Nov 2019
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，非常高兴您有一个愉快的入住体验。为每一位宾客提供细致入微的服务是我们的宗旨，能够为您的商旅生活带来快乐和舒适是我们的荣幸。我们真诚期待您的再次光临！

10/10 Excellent

YI FANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is good. They provide fruit every day.
Stayed 3 nights in Dec 2023
Response from 盛泰开元 on 11 Dec 2023
尊敬的宾客您好，感谢您抽出宝贵的时间给予我们点评，也非常高兴您在本酒店有一个美好的体验，欢迎您的下次入住和体验，谢谢

6/10 Okay

CHING-TUNG

Stayed 6 nights in Aug 2023

6/10 Okay

CHING YUAN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
CHECK IN時的男服務員態度不是很理想..雖然工作很累,但還是希望能保有一絲絲的服務精神來面對每一位客人...
Stayed 3 nights in Aug 2023
Response from 盛泰开元 on 22 Aug 2023
尊敬的宾客，您好，非常感谢您提出的宝贵意见，我们会反馈到前台管理人员，对员工的服务态度和精神面貌做好重点关注，再次欢迎您的光临，谢谢！

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 만족스러움
모든면에서 매우만족
Stayed 6 nights in Jan 2020
Response from stky on 29 Jan 2020
尊敬的宾客，非常感谢您对我们酒店的好评，我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定，期待再次光临，祝旅途愉快！

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a very good hotel with great breakfast. There are minimart and several food shops nearby the hotel. Their staffs are friendly but not fluently speaking English.
Stayed 2 nights in Dec 2019
Response from 杭州盛泰开元名单大酒店 on 23 Dec 2019
亲爱的宾客，看到您的点评，让我们为之动容，我们会继续奋进，确保您每次乘兴而来，满意而归！

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
全体的には概ねよかったと思いますが、部屋の空調を暖房に設定しても風だけで暖かい空気が出ず、室温は19-20℃のままでしたので、ちょっと寒い思いをしました。 朝食のバイキングは種類が多く味も良くて大変満足しました。 ホテルのスタッフは、フロント以外は英語が話せる人があまりいないようで、若干苦労しますが、なんとかなるレベルです。
Stayed 4 nights in Nov 2019
Response from hzst on 29 Nov 2019
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，感谢您的意见和建议，我们已向相关部门进行反馈整改，我们真诚期待您的再次光临！

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
飛行場からタクシーで1時間、市内の移動は便利だ。朝食の朝粥などは豊富で、美味い。バンやハム、チーズ、コーヒーなどは美味しくない。毎日、部屋にフルーツがサービスで届けられる。新鮮で美味い。
Stayed 4 nights in Nov 2019
Response from hzst on 29 Nov 2019
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，感谢您的意见和建议，我们已向相关部门进行反馈整改，我们真诚期待您的再次光临！

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
excellent breakfast, clean room, free fruit everyday
Stayed 2 nights in Dec 2018
Response from hzst on 1 Dec 2019
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，非常高兴您有一个愉快的入住体验。为每一位宾客提供细致入微的服务是我们的宗旨，能够为您的商旅生活带来快乐和舒适是我们的荣幸。我们真诚期待您的再次光临！

8/10 Good

Hsiu-Chuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
表現中等
還可以，表現中規中矩。會再考慮入住。
Stayed 1 night in May 2018
Response from hzst on 1 Dec 2019
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，非常高兴您有一个愉快的入住体验。为每一位宾客提供细致入微的服务是我们的宗旨，能够为您的商旅生活带来快乐和舒适是我们的荣幸。我们真诚期待您的再次光临！

10/10 Excellent

durok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 호텔
굉장히 깨끗했습니다. 시설도 노후되지 않아보였고 만족스러웠습니다. 무엇보다 조식이 좋았습니다.
Response from hzst on 29 Nov 2019
尊敬的宾客：您好！感谢您入住杭州盛泰开元名都大酒店，非常高兴您有一个愉快的入住体验。为每一位宾客提供细致入微的服务是我们的宗旨，能够为您的商旅生活带来快乐和舒适是我们的荣幸。我们真诚期待您的再次光临！