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Reviews of Holiday Inn Express Hangzhou Gongshu, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hangzhou Gongshu, an IHG Hotel
No. 220 Hangxing Road, Hangzhou

Reviews

8.4

Very good

Rating 10 - Excellent. 5 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 1 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kate Xiu Lan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not walking distance to attractions but walking distance to Wanda plaza. Staff very friendly
Stayed 3 nights in Apr 2024
Response from Lucien on 25 Apr 2024
Dear Guest,Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Susan XuGeneral Manager

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2020
Response from PR Manager on 25 Dec 2020
Dear guests, Hello, thank you for staying in Holiday Inn Express Hangzhou Gongshu. We apologize for not providing satisfactory service for you due to the hotel content communication problems. For the opinions and suggestions that you put forward, we will continue to strengthen staff training and internal communication, strive to improve service levels. I hope you can feel our progress when you come to stay next time.Sincerely look forward to your visit again!

8/10 Good

Him Lai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from PR Manager on 28 Nov 2019
尊敬的宾客：您好，感谢您为此次出行选择入住杭州拱墅智选假日酒店，我们致力于洁净、友好和愉快的入住体验，让每一次入住都物有所值。荣幸得知您在这里住的舒适、满意，真诚期待您的再次光临，酒店全体员工将继续竭诚为您服务。

10/10 Excellent

KNCC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Alice on 16 May 2019
Dear guests, thank you for choosing hangzhou gongshu zhixuan holiday hotel.The location is excellent. Next to the international convention and exhibition center and the hangzhou motor city, it is only 10 minutes' walk away from the hangzhou wanda plaza. Nearby are the Yintai city in the west of the city, the beijing-hangzhou grand canal and hangzhou art museum, the Chinese fan museum, the Chinese museum of knives, scissors and swords, etc.Hangzhou gongshu holiday hotel is an ideal choice for your next visit to hangzhou

10/10 Excellent

kim bukbjerg

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel for the price
Very good hotel compared to the price! Nice, clean, and very new hotel.
Stayed 1 night in Feb 2019
Response from Holiday Inn Express Hangzhou Gongshu on 28 Mar 2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Holiday Inn Express Hangzhou Gongshu

8/10 Good

China badger, Changzhou, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant hotel a little out of the way
Good news: Danny, the manager really believes in customer service. We could not find the hotel; its new. Taxi didn't know where it was. We were a little upset when we finally arrived in the lobby. Enter Danny. He was understanding and took care of us. Upgraded us, Welcome drink tickets and just a "do what it takes" attitude. The view? I am sure its a great view on a sunny day. Weather was cold and rainy. It is February after all. The room? a mini suite and very comfortable. Big bed, great pillows. Black out curtains did their job. A little quirk: no waste basket in the bathroom. Room has an umbrella, iron and ironing board. Nice touch - wall electrical outlets have USB jacks. Breakfast buffet is standard fare - included in the price. Room service menu just right and service was quick. Don't worry about communication as the front desk staff and restaurant manager speak at least English and Chinese. We were there during Chinese New Year. Just like any day in China, if you're not into crowds, you might want to vacation elsewhere. Not so good: No one at the hotel could give the taxi driver directions to the hotel. Simple landmarks in the neighborhood like Wanda Plaza a 5 minute walk away would have helped. Not one of them told us that the HI Express check in lobby was closed and to go to the HI right next door. West Lake and other sites are a healthy taxi ride. Expedia could have clued us in on that morsel with the confirmation of the reservation.
Stayed 2 nights in Feb 2018
Response from Marcom on 13 Mar 2018
Dear Guest, Thank you for taking the time to tell us about your wonderful experience at Holiday Inn Express Hangzhou Gongshu. We’re pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Hangzhou Gongshu. Sincerely, Holiday Inn Express Hangzhou Gongshu

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
The hotel staff were really friendly and helpful. They went out of their way to make sure we had what we needed.
Stayed 1 night in Feb 2018
Response from Marcom on 13 Mar 2018
Dear Guest, Thank you for taking the time to share with us about your wonderful experience at our hotel. We’re pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Holiday Inn Express Hangzhou Gongshu

4/10 Poor

Wai Kwong

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bad experience for an international hotel
check in one place and rooms are in another building. Indication is bad and I go to wrong area. Room water pressure is low, air-condition cannot adjust. Breakfast really bad, eggs and noodles are cold, coffee taste very bad.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間內有殘留煙味，空調開高溫時有霉味 住客素質高低不齊，會在電梯內偶遇手上拿著點燃菸的大陸客人 淋浴水溫忽高忽低，高到會燙人
Stayed 7 nights in Aug 2019
Response from PR Manager on 11 Oct 2019
尊敬的宾客：您好，感谢您为此次入住选择杭州拱墅智选假日酒店，您的点评让我们了解到在我们酒店的淋雨系统或存在问题。目前我们正在积极排查此类情况。在杭州拱墅智选假日酒店，保证我们宾客的舒适与安全一直是我们的首要任务，您的意见也将帮助我们注意到存在的问题。我们希望当您再次到访杭州时，您会再次选择入住我们的酒店。酒店全体员工将继续竭诚为您服务。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from PR Manager on 13 Oct 2019
尊敬的宾客：您好，感谢您对此次入住进行点评。 我们将继续为您提供高效服务、洁净空间和舒适客房，让您享受更为优质的入住体验。再次诚意致谢！我们期待着您的再次惠顾莅临！

10/10 Excellent

CHIHYEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Holiday Inn Hangzhou Gongshu on 21 Nov 2018
尊敬的宾客，您好！感谢您选择入住杭州拱墅假日酒店。很高兴听到您在入住期间有一个美好的感受，您的满意反馈是我们最大的追求。杭州拱墅假日酒店距杭州高铁东站和名胜风景区西湖仅30分钟车程，距杭州萧山国际机场驱车50分钟即可抵达。酒店步行5分钟即西至会展中心、汽车北站，北连繁华的万达广场，方便宾客前往杭城各个目的地。欢迎您再次选择杭州拱墅假日酒店，我们将用更优质的服务来回报您对洲际集团的喜爱～