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West Lake State Guest House

Photo gallery for West Lake State Guest House

Property entrance
Indoor pool
Indoor pool
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe

Overview of West Lake State Guest House

West Lake State Guest House

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
18 Yanggong Causeway, Hangzhou, Zhejiang, 310007

Guests rated this location 9.8/10 - Exceptional

Explore the area

  • Popular LocationHuangang Garden14 min walk
  • Popular LocationPrince Bay Park16 min walk
  • Popular LocationThree Pools Mirroring the Moon1 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)26 min drive

Room options

About this area

Hangzhou

West Lake State Guest House is located in Xihu, a neighbourhood in Hangzhou, and is near theme parks and on a lake. Lingyin Temple and Broken Bridge are notable landmarks, and travellers looking to shop may want to visit Wushan Night Market and Hangzhou Tower Shopping Mall. Hangzhou Botanical Garden and Hangzhou Zoo are also worth visiting.
Visit our Hangzhou travel guideOpens in a new window
Map

What's nearby

  • Huangang Garden - 14 min walk
  • Prince Bay Park - 16 min walk
  • Three Pools Mirroring the Moon - 1 min drive
  • Jingci Temple - 3 min drive
  • Ruan Gong Islet - 5 min drive

Getting around

  • Huanglong Cave Station - 5 min drive
  • Hangzhou Station - 9 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 26 min drive

Restaurants

  • 弄堂里 - 9 min walk
  • 溪尚会 - 9 min walk
  • 杭州西湖国宾馆 - 1 min drive
  • 翠越会 - 1 min walk
  • 耕读堂 - 9 min walk

About this property

West Lake State Guest House

5-star luxury hotel located in Xihu
Located close to West Lake and Lingyin Temple, West Lake State Guest House provides a marina, a terrace and shopping on site. Treat yourself to aromatherapy, reflexology or a body treatment at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Chinese cuisine and garden views. Pilates classes and yoga classes are offered at the gym; other things to do include boat tours and ecotours. Free in-room WiFi is available to all guests, along with a cafe and a garden.
You'll also find perks such as:
  • An indoor pool
  • Free self-parking and extended parking
  • Buffet breakfast (surcharge), an electric car charging station and express check-out
  • Concierge services, tour/ticket information and multilingual staff
  • Guest reviews give good marks for the breakfast, helpful staff and location
Room features
All 232 rooms include comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and dressing gowns.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and hairdryers
  • LCD TVs with satellite channels
  • Fridges, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: CNY 147 for adults and CNY 74 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Boat tours
  • Ecotours
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina on site
  • Picnic area
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Braille signage
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

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Pool
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Business-friendly
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Policies

Check-in

Check-in from 2:00 PM - noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 72 hours prior to check-in
For more details, please contact the property using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 147 for adults and from CNY 74 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

West Lake State Guest House Hotel
State Guest House Hotel
West Lake State Guest House
West Lake State Hangzhou
West Lake State Guest House Hotel
West Lake State Guest House Hangzhou
West Lake State Guest House Hotel Hangzhou

Frequently asked questions

Does West Lake State Guest House have a pool?

Yes, this property has an indoor pool.

Is West Lake State Guest House pet-friendly?

No, pets are not allowed at this property.

How much is parking at West Lake State Guest House?

Self-parking and extended parking are free at this property.

What time is check-in at West Lake State Guest House?

Check-in is from 2:00 PM - noon.

What time is check-out at West Lake State Guest House?

Checkout is at noon.

Where is West Lake State Guest House located?

Located in Xihu, this luxury hotel is within 3 mi (5 km) of West Lake, Zhejiang University and Lingyin Temple. Broken Bridge and Wushan Night Market are also within 6 mi (10 km).

Can I cancel my reservation for free at West Lake State Guest House and receive a full refund?

Yes, West Lake State Guest House offers free cancellation on select room rates, because flexibility matters! Please refer to West Lake State Guest House cancellation policy on our site for more details about any exclusions or requirements.

West Lake State Guest House Reviews

West Lake State Guest House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 98 out of 120 reviews" "
" "10 - Excellent 82%
Rating 8 - Good. 16 out of 120 reviews" "
" "8 - Good 13%
Rating 6 - Okay. 3 out of 120 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 2 out of 120 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 1 out of 120 reviews" "
" "2 - Terrible 1%

9.4/10

Cleanliness

9.3/10

Staff & service

9.3/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sue, AB, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019

10/10 Excellent

Yu Jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience with West Lake State Guest House
The hotel is located by the beautiful west lake, it is super clean and very quiet. The hotel helped me to arrange a hotel taxi (super clean Audi). The taxi driver - Miss Zhang was not only drive us to the local interests, but also provide a lot of valuable information and outstanding services for us. Will definitely stay again next year, highly recommended.
Stayed 1 night in Nov 2019

10/10 Excellent

Michael R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hidden gem
It is truly a privilege to stay at the State Guest House, open to the public when not being used for its intended purpose. The hotel is situated in the most beautiful park adjacent to historic West Lake. Everything about the place is truly exceptional, including perhaps the most beautiful indoor pool in Asia.
Stayed 2 nights in Oct 2019

10/10 Excellent

HY, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have the most beautiful west lake view. Will definitely stay again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

S, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely beautiful, amazing view, great service. Booked one week stay for mum n dad’s 35 year anniversary and they had an amazing experience. Very friendly and helpful staff! Will go back again!
Stayed 4 nights in Jul 2019

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am very happy with my experience at the hotel. Mr. Guo helped us greatly by providing information of local interests, booking performance tickets, reserving taxis, etc. Highly recommended.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful place, poor service
The hotel is located by the beautiful west lake and is quiet. However, it is not convenient to move around (one needs to call transportation for going to hotel's restaurant or going out, and this service is really slow. I had to call three times for each trip).
Stayed 1 night in Jul 2019