Hanoi Crystal Hotel

3.0 star property
Family-friendly hotel connected to the convention centre in Hanoi with 24-hour front desk

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May 2024

Hanoi Crystal Hotel

Photo gallery for Hanoi Crystal Hotel

Boating
Front of property
1 bedroom, free minibar items, desk, soundproofing
Breakfast area
Lobby

Overview of Hanoi Crystal Hotel

Reviews
7.8

Good

Popular amenities

  • Free WiFi
  • Laundry
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Bar

Your area essentials

No. 9A, Hang Thung Street, Hoan Kiem District, Hanoi, 10000
  • Popular LocationChân Gà Rang Muối1 min walk
  • Popular LocationHanoi Long Bien Station17 min walk
  • Popular LocationHanoi Railway Station8 min drive
  • AirportHanoi (HAN-Noi Bai Intl.)36 min drive
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Room options

Triple Room (With Large Window)

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Minibar (some free items)
LCD TV
Separate bedroom
Rainfall showerhead
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 3 Single Beds

Superior Room (With Window)

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Minibar (some free items)
LCD TV
Separate bedroom
Shower/bath combination
  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

Deluxe Room, View (Late Check Out till 2:00pm)

cleanliness

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Minibar (some free items)
LCD TV
Rollaway/extra beds
Separate bedroom
  • 301 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

Family Room, View

cleanliness

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Fridge
Minibar (some free items)
LCD TV
Separate bedroom
  • 409 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed OR 2 Double Beds

Similar properties

About the area

Hanoi

Located on a river, Hanoi Crystal Hotel is in Old Quarter neighbourhood and is connected to a shopping centre. O Quan Chuong and Ho Chi Minh Mausoleum are notable landmarks, and the area's natural beauty can be seen at Hoan Kiem Lake and West Lake. Travelling with kids? Consider Food Street Tong Duy Tan, or check out an event or a game at My Dinh National Stadium.

What's nearby

  • Thang Long Water Puppet Theatre - 4 min walk
  • Hanoi Old Town Night Market - 7 min walk
  • Hoan Kiem Lake - 10 min walk
  • Hanoi Opera House - 12 min walk
  • Dong Xuan Market - 13 min walk

Getting around

  • Hanoi Long Bien Station - 17 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 37 min drive

Restaurants

  • Vinh Xỉn - Bia Hơi Việt Pháp - 2 min walk
  • Little India - Hàng Tre - 1 min walk
  • Bún Ngan 87 Nguyễn Hữu Huân - 1 min walk
  • Lan Chín - Hàng Tre - 1 min walk
  • Funky Monkey - 1 min walk

About this property

Hanoi Crystal Hotel

Family-friendly hotel near Hoan Kiem Lake
Close to Thang Long Water Puppet Theatre and Hanoi Old Town Night Market, Hanoi Crystal Hotel provides a terrace, shopping on-site and a coffee shop/cafe. Be sure to enjoy a meal at the on-site international cuisine restaurant. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Bike hire, a round-trip airport shuttle (surcharge) and express check-out
  • Express check-in, babysitting (surcharge) and a computer station
  • Wedding services, luggage storage and smoke-free property
Room features
All guest rooms at Hanoi Crystal Hotel boast comforts, such as 24-hour room service and air conditioning, in addition to thoughtful touches, such as separate sitting areas and dressing gowns.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with premium channels
  • Separate sitting areas, fridges and on-request microwaves

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Wheelchair-accessible parking available
  • Free off-site parking
  • Return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Microwave (on request)
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)
  • Microwave (on request)
  • Fridge

More

  • Desk
  • Free local calls
  • Phone
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: VND 225000
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: VND 225000
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay for free

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: VND 720000 per vehicle (return)
  • Early check-in fee: VND 225000 (subject to availability)
  • Late check-out fee: VND 225000 (subject to availability)
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hanoi Crystal Hotel
Hanoi Crystal
Hanoi Crystal Hotel Hotel
Hanoi Crystal Hotel Hanoi
Hanoi Crystal Hotel Hotel Hanoi

Frequently asked questions

Is Hanoi Crystal Hotel pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hanoi Crystal Hotel?

There is free parking nearby.

What time is check-in at Hanoi Crystal Hotel?

Check-in start time: 2 PM; check-in end time: midnight. Early check-in is available for a fee of VND 225000 (subject to availability).

What time is check-out at Hanoi Crystal Hotel?

Checkout is at 12:30 PM. Late checkout is available for VND 225000 (subject to availability).

Does Hanoi Crystal Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 720000 per vehicle applies.

Where is Hanoi Crystal Hotel located?

This family-friendly Hanoi hotel is located on the riverfront, within a 5-minute walk of The Old Quarter Gallery and Thang Long Water Puppet Theatre. Hoan Kiem Lake and Hanoi Old Town Night Market are also within 10 minutes. Hanoi Long Bien Station is 17 minutes by foot and Hanoi Railway Station is 24 minutes.

Hanoi Crystal Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 87 reviews" "
Rating 8 - Good. 26 out of 87 reviews" "
Rating 6 - Okay. 23 out of 87 reviews" "
Rating 4 - Poor. 8 out of 87 reviews" "
Rating 2 - Terrible. 1 out of 87 reviews" "

7.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

sean, alberta canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location that's about all
On arrival the staffeta was very helpful and got us into a room since we arrived before check in. The best part of this hotel is the staff the building is run down and the rooms need a major reno there is turf in the hallways on every floor. The wash rooms look and operate like their from the stone age. Staff areally great building terrible.
Stayed 2 nights in Jan 2018

8/10 Good

Jevon , Penang, Malaysia

Liked: Cleanliness, staff & service
Nice budget hotel
The room was good enough for a night stay but the noise from a neighboring room echoed along the corridor and can be heard clearly even past midnight. It is due to inconsiderate people who doesn't care about their kids. Probably can improve in the sound proofing and the air cond needs some repair. The flaps were broken, basically occupants can't direct the air flow.
Stayed 1 night in Jun 2017

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Family Stay in Hanoi
Great location for us to discover Hanoi in a short time. We had a family room which was great but there was very little room to move or put any bags. Beds were quite hard too but the room was clean and the location great so it was Ok for us.

8/10 Good

Judith

Liked: Staff & service
Nice
The staffs are friendly and accommodating. Location is great!

4/10 Poor

Ngoc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Robert, Australia

Liked: Staff & service
Hotel with English speaking staff.
Located about 15 minutes walk to Hoan Kiem lake, in busy side street in Old Quarter. Hotel needs updating. Impressed by reception with lovely, friendly and very helpful English speaking ladies, including the porter and room service maid who refreshed our room promptly each day. Hotel has tour desk. We found the buffet breakfast adequate and good with hot Viet dishes – phor, rice porridge, spring rolls, sausages, meats, veg stir-fries, and for Western tastes – corn flakes, ham, salami, omelettes, or eggs to order, salad, breads, juices, milk and good strong Viet coffee. Different hot dishes each day which we all enjoyed. Good aircon in room which overlooks busy side street. Bath perhaps needs updating. Room has fridge and snacks to choose from. Quiet room.

8/10 Good

s, tokyo

Liked: Staff & service, room comfort
Room was too old!!!
Room was not clean enough and too old. Staff was helpful and location is very close to travel spot.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bevis, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located budgetable hotel with nice staff
We were three 25+ travelers who stayed in this hotel for 4days3nights. Our stay was pleasant with extremely friendly staff. Although the hotel/room interior may look a little bit old, all in all is a comfortable experience. Breakfast is good with Vietnamese noodles and different cooking of egg e.g scramble/boiled/sunny side up etc. Tour pick-up time is unbeatable because we were the last so can have more time for breakfast/sleep.

10/10 Excellent

joy, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, big room, big toilet
Very nice staff esp. emma, henry and also lily. Emma recommended the best beef noodle. There were some problems with the room at first but they were efficient enough to fix it immediately. Located near everything at the old quarter. We'll definitely book this hotel again if ever i will visit hanoi again.