Amazing experience. Jackie, hotel manager, is williing to take prompt action to resolve any issues encountered by guest. Warm, friendly and passionate. Will never regret staying here.
Kit Man
於 2019 年 11 月住了 1 晚
2/10 很差
真實旅客
多人同遊
2019 年 11 月 4 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Worst experience ever - hostility
The worst experience ever... I booked this hotel cause of all the positive comments, but what I get here is nothing but hostility.
The hotel is not helping nor serving, or in better words, not even responding to guests. If this is the way you are running a hotel business, no matter how much invested to create a good public image, this won't help you to make it sustainable.
All the best to anyone gonna make a booking in this hotel.
真實旅客
於 2019 年 11 月住了 1 晚
10/10 優異
Yau Yung Euan
2019 年 5 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務一流的精品酒店
酒店在市中心的舊城區,附近有很多餐廳及商店,位置方便,酒店整體服務一流,在 check in 時有歡迎飲品,感覺窩心,而職員知道我們需要在最後一日早上 06:40 出發到 Sapa,主動準備了早餐讓我們可以在車上食,最後還送了咖啡杯及咖啡豆,感覺驚喜,另外酒店頂層餐飲選擇多而且質素不錯,整體值得推薦
Yau Yung Euan
於 2019 年 5 月住了 2 晚
10/10 優異
Yau Yung Euan
2019 年 5 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
服務一流的精品酒店
酒店在市中心的舊城區,附近有很多餐廳及商店,位置方便,酒店整體服務一流,在 check in 時有歡迎飲品,感覺窩心,而職員知道我們需要在最後一日早上 06:40 出發到 Sapa,主動準備了早餐讓我們可以在車上食,最後還送了咖啡杯及咖啡豆,感覺驚喜,另外酒店頂層餐飲選擇多而且質素不錯,整體值得推薦
Yau Yung Euan
於 2019 年 5 月住了 2 晚
10/10 優異
真實旅客
2019 年 1 月 7 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
早餐不錯但是房間很小~
真實旅客
於 2018 年 12 月住了 1 晚
10/10 優異
真實旅客
2019 年 1 月 7 日
讚好:整潔度、職員與服務和客房舒適度
飯店的早餐非常好吃
但是房間真的不大
可以三思
真實旅客
於 2019 年 1 月住了 1 晚
10/10 優異
WAN LI
2018 年 4 月 10 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Wonderful experience
Greatest service ever. Staff are all friendly and helpful. They even help deliver luggage to our next hotel for free. The room is clean and nice.
Let me start by saying that is the service what was the highlight of our experience with La Selva hotel. Everyone was very kind and helpful in more ways that one. Even to the point that they prepared breakfast and a gift for our very early check out. I can't say enough about the wonderful service my wife and I experienced, so cheers to them for that. Room cleanliness was exceptional too. Breakfast was delicious, don't forget to ask for the croissant (very good!). Now about the room itself, it was on the smaller side. In fact, we found Hanoi to be so crowded that most hotels there are. It was nice, simple and clean. Very well located on a nice area of the Old Quarter. I also loved that they help us clean it every day and also gave us complementary fruit and a "good sleep note". Little details that made our experience one to remember. Thanks!
Diego
於 2017 年 5 月住了 3 晚
10/10 優異
真實旅客
2016 年 10 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Friendly and helpful staffs. Good breakfast and restaurant.
真實旅客
10/10 優異
真實旅客
2016 年 4 月 3 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
10/10 優異
Dannielle
家人同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff our awesome
Dannielle
於 2025 年 7 月住了 1 晚
8/10 不錯
Nhu
家人同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location.
Nhu
於 2025 年 7 月住了 2 晚
10/10 優異
Donald
2025 年 7 月 7 日
讚好:整潔度和住宿狀況
When researching a hotel for my stay in Hanoi, the photos of the reception area captured my attention. Upon arrival I was not disappointed. My room decor echoed the modernistic, quirkiness of the reception area. The young staff was very friendly, and always willing to engage in idle chit-chat, as their English was excellent. I had a most pleasant stay.
Donald
於 2025 年 6 月住了 5 晚
10/10 優異
Alyssa
2025 年 7 月 4 日
Alyssa
於 2025 年 6 月住了 2 晚
10/10 優異
Donald
2025 年 6 月 22 日
讚好:整潔度、職員與服務和設施服務
Super attentive staff. The hotel had a unique style of quirky, artistic decor throughout.
Donald
於 2025 年 6 月住了 1 晚
10/10 優異
Robyn
伴侶同遊
2025 年 5 月 15 日
讚好:整潔度、職員與服務和住宿狀況
This hotel is a peaceful, pleasant hotel located in Hanoi's bustling Old Quarter, and near the stylish French Quarter. Hoan Kiem lake is a five minute walk, and there are many, many excellent food options within a few minutes walk. The location is busy, but inside, the hotel is quiet and peaceful. The staff are attentive, friendly, and extremely helpful. An excellent breakfast is served on the top floor.
Robyn
於 2025 年 5 月住了 3 晚
8/10 不錯
Hiroyoshi
2025 年 5 月 4 日
Hiroyoshi
於 2025 年 4 月住了 5 晚
4/10 欠佳
Quy (Worcestershire)
伴侶同遊
2025 年 3 月 9 日
不滿:職員與服務、設施服務和住宿狀況
The lady’s serve breakfast is terrible rule.not recommend stay at this hotel ,dirty ,smelly
Quy
於 2025 年 3 月住了 2 晚
10/10 優異
Caroline
伴侶同遊
2025 年 3 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a great little Hotel that punches far above its weight. Not the biggest, fanciest place in the area but packed with staff that go above and beyond to provide exceptional service. On arriving quite a few hours prior to check in time, Mia on the front desk made us welcome and gave us a detailed rundown of the area a let us into our room early. She is a gem. Jackie, the hotel manager, greets every guest and checks in everyday to ensure you are happy and helps with any questions or tips for getting the most out of your stay. Breakfast was served on the top floor with a view. A Fresh and tasty start to the day. Our room had a comfy king size bed and was very quiet.
The hotel is very centrally located and just a short stroll to the lake in the old quarter.
Great place and great value.
Thanks Jackie, Mia and staff.