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Reviews of Crowne Plaza Harbin Songbei, an IHG Hotel

4.5 out of 5
Crowne Plaza Harbin Songbei, an IHG Hotel
No. 233 Feng Yuan Street, Song Bei District, Harbin

Reviews

6.8
Rating 10 - Excellent. 5 out of 25 reviews" "
Rating 8 - Good. 10 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 6 out of 25 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Yiming

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room is not clean at all. Water tap is broken. It is not worth the price
Stayed 3 nights in Sep 2023

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location on Map is Misleading!
The Hotels.com map showed this hotel on Songbei Blvd just north across the river from the Snow and Ice Festival. This is false. The hotel is several kilometers to the northwest of that location and not at all convenient to the festival grounds. Otherwise, the hotel facility is good, and the staff was responsive to my requests (even with my limited Mandarin).
Stayed 2 nights in Dec 2022

8/10 Good

Damon Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at Harbin
Very nice and comfy hotel, and helpful for my desk staff.
Stayed 1 night in Jul 2021

8/10 Good

Yen Lyn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but service can be improved
Service is quite slow because they were short staffed. But considering the peak festive season they should have planned for more as the hotel was fully booked. Ordered for extra blankets and pillows but didn’t come though we waited till mid night. So we had to ask them to make sure they deliver it the next day as the room was quite cold though we have adjusted it to the max. In room dining was slow as well and had missing and wrong items brought. We had to tell them that there were missing items from the set and was eventually reluctantly topped up.
Stayed 4 nights in Dec 2019
Response from Freda He on 10 Jan 2020
Dear valued guest, thank you for choosing our hotel. Give us the valuable feedback. We are sorry not to provide the best experience during your stay. We shared to the management try to make the improvement plan. Hope to see you again to experence our better service next time.

8/10 Good

Lee Woei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relatively fine but need to improve catering staff
Everything is pretty Ok except some of the rooms tend to be lingering cigarette smells even though I had requested smoke free rooms.
Stayed 2 nights in Dec 2019
Response from KIKI on 31 Dec 2019
Dear guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Harbin Songbei. For the hotel location，Wanda Mall， Wanda theme park and supermarket around the hotel by walk only for 5mins. Again, thank you for sharing your comments. We hope you will visit us again. Sincerely

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice and helpful staff.
Stayed 1 night in Feb 2019

10/10 Excellent

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ENtirely Satisfactory Stay
Despite poor reviews by others we found the hotel to be entirely satisfactory in all respects. We had a suite on the 22nd floor which was very comfortable. The service in the Club Lounge was excellent and the dinner and breakfast buffets were pretty good. Main drawback is that the hotel is some distance from the main attractions of Harbin but taxis are cheap and readily available.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Minibar locked , basic amenitiesx not up to 5 star IHG standards
Stayed 5 nights in Jan 2019

10/10 Excellent

SHIRLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crowne Plaza Harbin
overall really good, although i dont get why they dont have creamy in the room and expected me to pay for milk. I wanted to make some tea and coffee in the room but ended up not having any.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose a neighboring hotel.
Air conditioning broken in the hotel for the duration of my stay. Staff lied about it for the whole time until admitting it was broken in the whole hotel on my last night. Gym equipment limited, and in poor condition considering the age of the hotel. Sauna doesn't work and whole change room smells like fermented urine. Breakfast poorly cooked and left me feeling sick all day. There are 10 other hotels in this neighbourhood and I cant imagine any being worse. I wont be returning and others should think twice about staying at this property. Oh ya, staff also refused to honour my IHG Ambassador status as they said they were not associated with the chain. What kind of Crowne Plaza is this??
Stayed 3 nights in Sep 2018

2/10 Terrible

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hot and no air conditioning
Check-in was easy. The several of the front desk staff were fluent in English. The room was nicely appointed. The bed was comfortable. However, the air conditioning was not working. The room was 25C when I arrived and within an hour, it had risen to 27C. I complained about it twice and after an hour, a technician came and poked the vent with a screw driver. He gave me a big smile and thumbs up, then left. After an hour, the temperature was still at 27. I complained a third time before I went out for dinner. When I returned late, I found that nothing had been done. I waited until morning and complained once more. The front desk staff tried changing rooms (finally), but the air conditioning in the new room also did not work. A technician came to the room and explained that it was set between 22 and 24C. So, according to him, everything was working fine, and he refused to do anything. This was odd since my first room was at 27 and this second room was at 25. At this point, I asked for my reservation to be cancelled and my money to be returned. The services that I had paid for were not being provided. Another guest spoke to me and said that the air conditioning in this hotel is very poor.
Stayed 4 nights in Aug 2018

8/10 Good

Sam, NC

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel only has two twin bed or one king back there is no topper and twin bed for family it was not convenience
Stayed 5 nights in May 2018

8/10 Good

Jonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, with great staff!
On a whole the hotel was great, with very helpful staff. We only had one issue in that we were unable to change the air conditioning in the room, which meant that it was very hot throughout the night!
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front Desk Service Leaves Much to Be Desired
Check in service was horrible. The Front Desk staff could not be bothered to check-in guests and claimed she was busy with other paperwork when there was clearly a queue building up behind the front desk. (Behind me were 2 to 3 others). I waited for at least 20 minutes after a 6 hour long flight before I was attended to. Apart from that the hotel was new and in good condition. Stayed there one night in the last week of December 2017. A service robot brought the additional amenities and water when I called for some, which was pretty cool. If check-in can be done by the service robot, I am sure the service would improve dramatically. The location was somehow close to Harbin Ice and Snow world but still you would need to be take a car (about 20 mins drive). It is about 400 meters away from Wanda indoor ski slope and Wanda mall but it is not connected so you would need to walk outdoors which in winter can be pretty cold and windy (minus 20 degrees in the night without windchill) Rooms were well appointed, shower was as your would expect from a 5 star hotel. Downsides: The heating was far too hot. It was 27 degrees in the room and the temperature could not be adjusted. The soundproof was terrible and you can hear a couple fighting next door or out in the corridor.
Stayed 1 night in Dec 2017

2/10 Terrible

noboru

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Waleed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ضعيف
الاقامه لم تكن مريحه التكييف حار الغرفتان بها غبار الإفطار اختيارات قليله لغتهم الانجليزيه ضعيفه الغرف صغيره
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and facilities. Will come back again.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

ＫＮＴＣＴ, 大阪

Liked: Cleanliness, property conditions & facilities, room comfort
中心部から離れているので、ちょっと不便です。ホテルはなかなかいい部屋、ロビーです。
町の中心部からだとタクシーで30元から40元必要です。 15分ぐらいです。新興マンション、住宅街に囲まれています。
Stayed 3 nights in Jun 2018

6/10 Okay

남, SEOUL

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
한적한호텔
몇번 숙박하였다 호텔에 비품이 자주 한가지씩 빼놓고 정리한다 소모품에 각별히 신경써야 합니다 식당에 음식이 다양성이 다른 호털보다 미흡하다 전반적으로 한곳부터 세심한 배려가 필요하다
Stayed 1 night in May 2018

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tosi, 日本、神奈川

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適なホテル
①　チェックインもスムーズで、英語も通じるので問題ありません。 ②　部屋は清潔ですしバスタブ、シャワーも十分熱いお湯がでます。 ③　朝食のレストランには洋食、和食、中華とすべて揃っていてどれもおいしいです。 ④　チェックアウトもスムーズです。
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location for Wanda Ice World
Good and clean place. No smoking enviroment. Easy transportation from Airport. But our rooms (20F) has air-conditioner problem. It can't be cool down under 26 degree Celcius. We have to open the window to cool down at the night.
Stayed 3 nights in Sep 2017

6/10 Okay

DEBORAH

Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2017