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Reviews of Sheraton Harbin Xiangfang Hotel

4.5 out of 5
Sheraton Harbin Xiangfang Hotel
No.63 Xiangfu Road, Xiangfang District, Harbin, Heilongjiang

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 15 reviews" "
Rating 8 - Good. 8 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delist this hotel to save Hotels.com 's reputation
1. This hotel is "far away" from downtown Harbin. 2. Don't trust the map. When it gets traffic jam, you will need 1 and half hours to get to the airport. 3. I share with others in that the biggest complaint is a lack of the staff's profesisonalism and tardiness. Checkin takes 15 minutes. Checkout takes 20 minutes. 4. Once checked in, the locker was locked. You need a staff (which took another 15 minutes) to open it for you. 5. Some leftover food from the previous night was served in the breakfast. 6. This hotel is mainly for airline staff for group discounts and group tours for cheap discounts. Nothing to see around. It's in the middle of nowhere. And when you have an unprofessional staff, it will sure to ruin your holiday/business. Don't tell me I didn't warn you.
Stayed 1 night in Dec 2018
Response from Crystal on 3 Jan 2019
Dear guest Thank you for sharing your experience at the Sheraton Harbin Xiangfang Hotel .We sincerely apologize for the inconvenience and will definitely rectify the issues that were being brought up.!We will give feedback to relevant departments about the problems you have provided We hope this would not deter you from choosing our hotel again in the future. We look forward to welcoming you back to our hotel again. Thank you! Sincerely,

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Far away from the city.My bf got stomach flu from the breakfast buffet.We had to go to the hospital during night. The cleaner was very good.Big family room. Overall it's more like a 3 star hotel
Stayed 5 nights in Dec 2017
Response from Online Sales Executive on 16 Jan 2018
Thank you for staying with Sheraton Hotel in Harbin . I apologize for all the inconveniences you have experienced during the stay. Thank you for bringing it to our attention. Please be rest assured that we have looked into the matters and actions have been taken to improve on those aspects. We would like to welcome you back in future to see our improvement. Should you need any further assistance with bookings or anything else, please feel free to contact us at any time. We will try very best to accommodate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
敬的客人您好，首先向您表示诚挚的感谢，感谢您选择哈尔滨香坊永泰喜来登酒店并分享您的入住感受。很开心，我们的服务和产品一直以来都得到了您的认可和肯定，正是您每一次的宝贵评价和持续的鼓励支持，让我们更有动力将我们的工作做得更好更贴心。 我们将继续努力，更加精益求精，力求让每一位客人都拥有最好的入住体验。哈尔滨香坊永泰喜来登酒店全体员工感谢您的支持和鼓励。

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was for my parents wedding anniversary. Hotel staff put them in a very nice room. Thank you very much for the great experience.

8/10 Good

GERALD

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good and clean, but front desk needs more training
Even though I had already made full payments for the hotel stay via Hotels.com, the staff at the front desk argued with me and said otherwise. Not wanting any trouble overseas and in a rush for my flight, I let them double charge me. Have written in for a refund but have not gotten any response yet.

8/10 Good

Mike, Boston/Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harbin trip
Harbin winter festival is in full swing. The area where the ice sculptures are on display is about a 100 acre area which will cost about $45.00 to enter. It is well worth the price if you want to experience the ice sculptures. Plan to spend about 3 hours touring the various structures and more time if you have children and they want to do some of the ice slides available.. Plenty of restaurants in the park area. Bring some warm clothes as it is cold but tolerable when the wind is not blowing. The Sheraton is about a 45 minute taxi ride to the park, and to the railroad (west station). The Fast train from Beijing South to Harbin West takes about 5 hours and if done during the day the ice on the trees is really pretty.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best
best
Response from General Manager on 22 Aug 2016
Dear Guest, hope this message find you well. Thanks for sharing your valuable comments with us. We look forward to welcome you back in the future. Have a great day! -- Online Distribution Executive

10/10 Excellent

Melissa, Orlando, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, beautiful facility, far from town
We had a great experience at this hotel. The hotel is beautiful and very new. Our room was very clean and well decorated. The staff at the hotel were amazing. We received VIP level service during our entire stay. The only small downside is the hotel is a little far from the main part of town. It took about 30-40 minutes to get to the main part of town ($10 cab ride) but the hotel was so nice it was worth it. Also the Chinese restaurant on the second floor was delicious and very well priced.
Response from Online Distribution Manager on 18 Feb 2016
Dear guest, Thanks for sharing your valuable comments with us. We are delighted to know that our guest room and Tai Mansion Chinese Restaurant made your stay experience more memorable. We also glad to know our staff and services helped in making your stay enjoyable. Our hotel is located in the new business CBD central shopping district and the transportation is very convenient Hotel also provide free shuttle bus to Harbin Taiping International Airport and West Train Station. Thank you once again, we look forward to welcoming you back in the future.

8/10 Good

Haifeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店服务不错，就是周边环境不太好
Stayed 2 nights in Mar 2019
Response from Crystal on 22 Mar 2019
尊敬的客人，您好。感谢您入住哈尔滨香坊永泰喜来登酒店。酒店位于哈尔滨市香坊区，毗邻永泰购物中心，泰莱时代影城以及东北三省屈指可数的室内游乐场 — 永泰世界。酒店交通便利，开车前来入住酒店的客人可以免费停车，住店客人还可以享受餐饮优惠。哈尔滨香坊永泰喜来登酒店致力于不断提高每一个细节来为宾客提供更加周到的入住体验。我们期待您的下次光临。祝好！酒店总经理李晓辉

8/10 Good

je, 화성

Liked: Staff & service, property conditions & facilities, room comfort
하얼빈 외곽의 호텔
5성급임을 생각하면 세세한 부분이 미흡한 부분이 있지만, 대체적으로 만족스럽다. 가격대비. 하얼빈 외곽이라 시내와 멀지만, 안 막히는 시간대를 선택하면 하얼빈 역 기준 30분 거리, 택시요금 35위엔 정도 국제공항까지는 50분 거리, 택시요금 150, 통행료를 포함하면 180
Stayed 2 nights in Aug 2018
Response from Jonas Sun on 18 Sept 2018
Dear guest, thank you for choosing Harbin Sheraton Xiangfang hotel to share your stay experience,I'm sorry I didn't bring you the perfect check-in experience.We will increase staff training, pay attention to service details, avoid such incidents happen again.Please accept our sincere apologies. We look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
よいホテルでした
お部屋が暑かったです。
Response from Jonas Sun on 10 May 2018
Dear guest, Glad to hear you regarding your stay at Sheraton Harbin Xiangfang Hotel! We are delighted to know that our decoration and high-quality service make your stay comfortable and efficient. As well, winter hot pot in Feast is seasonal signature dinner in hotel right now, welcome back to us and feel the passion of Harbin again. Have a wonderful stay! Sincerely, Jonas Sun Online Sales Executive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel location is not good, not convenience, poor traffic
Stayed 3 nights in Jan 2018
Response from Online Sales Executive on 27 Nov 2018
Dear guest： Thanks for taking your time to share your feedbacks regarding your stay at Sheraton Harbin Xiangfang Hotel. We are glad to know our high-qualified service and multi-style breakfast make your stay more memorable. It would be always Sheraton! Thank you again, we look forward to welcome you back in the future. Thank you! Sincerely.

4/10 Poor

Justice, 日本、神戸

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
空港からも町中からも遠い高級ホテル
朝食が素晴らしいとても良いホテルでした。しかし町中の中央街路、太陽島そして世界氷大会の会場からもとても遠い。また空港からもとおても遠いので哈爾浜への旅行の際にはおすすめではありません。
Stayed 3 nights in Jan 2018
Response from Online Sales Executive on 17 Jan 2018
Dear guest： Thanks for taking your time to share your feedbacks regarding your stay at Sheraton Harbin Xiangfang Hotel. We are glad to know our high-qualified service and multi-style breakfast make your stay more memorable. It would be always Sheraton! Thank you again, we look forward to welcome you back in the future. Thank you! Sincerely.

8/10 Good

YERMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙박시설의 상태 및 청결도 직원 수준등은 5성 호텔에 걸맞고 아침식사도 준수하였음. 시내하고의 거리 및 위치만 고려한다면 좋은 호텔임.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort