港湾湖海滩

This is my third times in a raw to stay in this hotel. The good location, larger area inside the room, well facilitated small kitchen and free-to-access laundry are the primary justifications for me to choose this hotel again this time. Somehow the service qualities dropped significantly during this 7-day stay. We arrived the hotel by 14:20 but the receptionist rejected our request on early check-in. Neither do we can complete check-in process first and to leave our luggage there, to collect the room key when the room is ready. They insisted we can wait in the lobby till 15:00 or to pay extra money for upgrade. We then decided to wait till 15:00. But strange to say, before we are leaving, I saw other guests could get their room key even by noon. By the third day morning in our stay, one of the two lifts served for Dao's building is out-of-order. Somehow this lift never been fixed by the time we left. What even worse, the other lift broken also by the six days. And we need to go through the emergency floors down to B1 first then up again to 6th floor. When we check out the day later, we have to asked service staff to carry the three heavy baggage from 6th floor to the ground floor (very sorry for that kind gentleman), we carry the other 4 bags to walk down the stairs. When we return the room key, the receptionist forgot to cancel the pre-authorized deposit and to provide the final expenditures for me to verify. I need to ring them to remind from Heathrow.

The staff are nice, facilitated early check-in and late check out