6/10 Okay
Sonia
Travelled with family, Travelled with group
27 Apr 2024
Disliked: Cleanliness, property conditions & facilities
We visited recently for my Aunt’s 80th birthday 25 people on 4/16/24. For the price i was totally disappointed, I have been visiting Barbados for over 35 yrs and never had a bad experience until now. I first was put in a standard room when I paid for a suite and an old filthy one with stains on the rug and bed. I had to wait until 6pm while my family enjoyed the beach missing the entire sun in the fun. Finally got to my room and the mattress had holes, towels stained daily, toilet filthy around the bottom, worn out toilet seat in the half bath, make shift repairs painted over holes! I was there 4 days and the same stains never cleaned. I spoke to the manager whom I showed all pictures and still waiting on a call from the GM. All I received was a smile and a sorry when they should have offered me compensation because truly this is the only way corrections are made with profit loss. The property on the outside beautiful will smell so clean in the lobby but the rooms need work and housekeeping needs serious training!!!! Lots of stairs, stairs and stairs not recommended for elderly or people with knee or back issues. I would not recommend this location if you want cleanliness especially for the price.
Sonia
Stayed 5 nights in Apr 2024