1.) check in clerk would not enter our Bonvoy info for points, 2.) ADA/ESA requires $50 addl for 1-night, not mentioned on resv, 3.) clerk reeked of cigarette smoke, 4.) 3 keys would not open room, had to repeatedly go back, no thanks! Traveling with daughter and toddler, plus small ESA pet, arrived late at 10:30 pm after all day drive - Got a snarky "have a great night" when I canceled and was leaving. Hotel next door was better in $ and hospitality. This Town Place Marriott in Hays run by amateur rip-off artists.