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Reviews of Holiday Inn Express Heber Springs, an IHG Hotel

2.5 out of 5
Holiday Inn Express Heber Springs, an IHG Hotel
1350 Southridge Pkwy, Heber Springs, AR

Reviews

9.4

Exceptional

Rating 10 - Excellent. 291 out of 398 reviews" "
Rating 8 - Good. 78 out of 398 reviews" "
Rating 6 - Okay. 18 out of 398 reviews" "
Rating 4 - Poor. 6 out of 398 reviews" "
Rating 2 - Terrible. 5 out of 398 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Holiday Inn Express with a little library to borrow books while you're there. Staff was super friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all an amazing experience!
Stayed 1 night in May 2024

10/10 Excellent

Latacha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024

10/10 Excellent

Lesley, El Dorado

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with family
The check in was fast. The room was huge. Everything was clean. Breakfast was great.
Stayed 1 night in May 2024

10/10 Excellent

Eryn

Stayed 1 night in Apr 2024

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest holiday Inn I ever stay, the staff is so friendly and helpful. Rooms are clean and big. I will stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable accommodations , friendly staff, excellent hot breakfast including a “new wonder” for me-a pancake machine in which you could cook 2 pancakes in a minute-thin,yes, but tasty. 😊
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen, MENLO PARK

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,quiet, friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Tonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very few dining options
Stayed 2 nights in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of our favorite hotels in our favorite little town. We had a much needed getaway. The staff is always so friendly and helpful here. The breakfast is phenomenal. Great overall stay.
Sandy Beach
Hotel front
Sugar Loaf mountain view
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023

10/10 Excellent

Eric, Fair Lawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean. The staff was very friendly and extremely helpful. Would definitely stay again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Veronica

Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in Heber Springs for a birthday gathering. The Holiday Inn Express was only a short drive from the party location. Pretty area. Enjoyed our simple breakfast.
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostess was very kind and was on top of everything, had a room ready and cleaned before we arrived, knowing we were arriving earlier thane pected. It was a great experience. Will be coming back to stay in a month.
Stayed 1 night in Oct 2023

10/10 Excellent

Laura Kathleen

Stayed 2 nights in Oct 2023

10/10 Excellent

Alice

Stayed 1 night in Sep 2023

10/10 Excellent

DeNita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Dodie

Liked: Cleanliness, staff & service
The hotel was on our route.
Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had hook ups to charge our golf cart and it was quiet and had a great breakfast!!
Stayed 1 night in Sep 2023

8/10 Good

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed with how big the room was and it was one of the best beds I've slept in (at a hotel) . Only problem was the AC ! The high was a low and it stayed 73 in the room even with the temp set at 64. I have to have it cold and it was HOT outside.
Stayed 1 night in Sep 2023

8/10 Good

Carole

Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

willie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS PERFERT
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
This is the best hotel in Heber Springs. Others are closer to the lake and/or town, but this location is close enough without the traffic issues. After staying at several places iver the years, it is worth the extra money for cleanliness, comfort, and a good breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean and well maintained. The staff are all over the top friendly and accommodating. We could not have been more pleased with our stay!
Stayed 1 night in Aug 2023

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay and great breakfast the next morning!!!
Stayed 1 night in Aug 2023

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good safe place to stay
The staff was friendly, everything was clean, plenty of room in the rooms. Love that it has a small frig, microwave and coffee maker. A plus for us is it has an area to park our boat, breakfast is included, close to gas station, restaurants and not far from the boat ramp. This was our 3/4 stay at this location
Stayed 2 nights in Jul 2023

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it
It was awesome and people helpful
Stayed 1 night in Jul 2023

10/10 Excellent

Colleen

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Great place to stay with family. Loved our visit
Stayed 5 nights in Jul 2023

10/10 Excellent

DEBORAH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was fine!
Stayed 1 night in Jul 2023

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lake Stay.
Came to play on the lake. Hotel was nice. They have an awesome breakfast and the staff was awesome and friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and hotel!
This hotel location is great. Easy to get into town and the lake. The staff is so friendly and help with anything they can. The rooms are very clean and fresh. Air works great and the beds are so comfortable. Plenty of room to move around in the room and not feel like you are sitting on each other. Down fall is if you go out a side door you may have to walk around to the front cause the key cards don’t want to work in the reader half of the time but not a real big deal.
Stayed 3 nights in Jun 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Everything that we needed or wanted to do was in close proximity to where we were staying. We're sorry to say that the noise from the room above was very annoying; child/children running back and forth, adult/s stomping. Even after a call to the front desk it persisted both days we were there.
Stayed 2 nights in Jun 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Tomika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Tammy

Liked: Cleanliness, staff & service, room comfort
It was not really Holiday Inn Express standards. Very worn out, beds are okay, pillows bad. But it’s better than the alternatives in town…and I think they go that. Washed clothes & dryer was broke.
Stayed 2 nights in May 2023

10/10 Excellent

John Scott

Stayed 1 night in May 2023

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms, property is taken care of and staff was extremely friendly. A/C is extremely cold. Towels are not tiny, more than large enough to fit around you. Breakfast was very good also. All in all a very nice place to stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Gretchen

Stayed 1 night in Apr 2023