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Top Heise Hotel Reviews

La Quinta Inn & Suites by Wyndham Idaho Falls/Ammon

6/10 Okay

"Bathroom had paint pealing on all the walls... when we went to breakfast...20 minutes after they opened, the food was lukewarm at best. Shower pressure was also pretty bad. When I let the front desk know about my concerns they said they would tell their manager but couldn't offer any compensation because it was an Expedia Reservation. Expedia did take care of us."

SureStay Plus Hotel by Best Western Rexburg

6/10 Okay

"The breakfast was not the best by any means. The eggs and sausage were not good, but the “make your own” waffles were good. No elevator and I am disabled but we do not like to stay on the first floor of any hotel but did not know this fact when making reservations. The daytime check-in staff was not very polite but the night shift was great."

AmericInn by Wyndham Rexburg BYUI

4/10 Poor

"We have three little kids and had a bunch of stuff to bring in. The elevator was broken, and we got put on the second floor. The guy at the front desk offered to help, which was nice. Some other things: the outside of the hotel is nice, but the inside is not well-maintained. They were doing renovations that weren't mentioned in the listing. The hot tub was also broken, so they turned the temperature of the pool up to 90 degrees. We weren't planning to use the pool, but with three little kids that would have made it much more difficult."

The Raspberry Garden Luxury Hotel & Suites

2/10 Terrible

"Not luxury. Not honest. Not safe. I booked at $239.76. I was charged $264.31 immediately — undisclosed fees added without consent. Then a post-payment rental agreement, never disclosed at booking, stated all charges are “valid and final.” I was required to sign it or forfeit my nonrefundable payment. Then a $150 deposit was demanded at the door to receive my door code — also not in my booking confirmation. Every additional charge appeared after my money was already committed. The owner told me she had no control over pricing. Hotels.com submitted a formal waiver request — which the owner denied. She had full authority the entire time and chose to say otherwise. When she suggested I rebooked direct, I asked for written confirmation I would be refunded and not twice charged. She went silent. Every attempt to resolve this with the property was met with silence, deflection, or new obstacles. Nothing undisclosed was optional without forfeiting payment already made. Hotels.com’s attempted resolution was a small OneKeyCash credit — not yet available in my account — which does not address the overcharge and simply ties me to a future Hotels.com booking. “Breakfast included” means one Denny’s voucher per booking regardless of guest count. I had three guests. One voucher. Other reviewers report the same. Nothing about this room is luxury. Damaged walls, broken blinds, no batteries in the smoke detector, a tall plywood bed frame I had to climb into at 5’10”. Don’t book here."

Xhale Resort and Spa

10/10 Excellent

"Fantastic property which offers privacy, quiet and amazing amenities. It is an oasis of relaxation! Two wonderful, large hot tubs (one indoor & one outdoor), beautiful & elegant spaces to relax outdoors, and entertainment such as ping pong, pickleball, cornhole. This is a perfect place for a romantic getaway!"

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