I stayed at the Happy Camper in Helen, GA 12/26-12/29/2022. The home is very cute! Large porches, great seating area outside. The bathroom and living room are very spacious and the gas fireplace was great! We also enjoyed playing the cards and board games provided. The bedrooms are small but doable for average size people, the beds are also small (full size?) and the mattresses could use an upgrade. The hot tub was not working during our stay. We left it on for the duration of our stay hoping it would heat up, but it never reached over 60 degrees, so we were unable to enjoy that amenity. Other than the hot tub, I did not have an issue with the accommodations at all and likely would have left the review at that. However, I had a huge issue with VACASA, the management company of this property. On our second night there, we left to go to the laundromat (there is no washer and dryer in the home) and upon returning to the cabin around 7pm, I noticed the water wasn’t working. I reported the issue to Vacasa and also notified them about the hot tub at this time. Around 730pm 12/27, VACASA called and said that we would need to leave the property due to the water being out. I let them know that I would not be leaving that evening as I had started drinking. The lady told me she couldn’t authorize me to stay but she would would get with a supervisor to let them know and call me back. They did not call me back. I packed all my belongings that evening and loaded them up. I also started calling local hotels and none of them had pet friendly accommodations for the remainder of our stay. At that point, I emailed Vacasa and let them know that we could not find any other accommodations for the duration of our stay and asked how we could resolve the issue. I didn’t get a response or a call back. The water came back on just after 10pm. Yay, the issue is resolved, I thought, and shortly thereafter we went to bed. Upon waking up the next morning, I checked my Vacasa app and it said my checkout date was 12/27. I called Vacasa and was on the phone with them letting them know about the issue with the dates and that I was still in the cabin and would be until my checkout date 12/29. At that point they said, they had refunded half my money and in order to stay I would need to pay them the amount the refunded. The call disconnected shortly after that. I checked my banking app and called the bank, there was no refund or pending refund at the time. I called Vacasa back and got a different agent who was difficult to understand so I gave them my information and asked that the previous rep call me back so I would not have to reexplain the hour long disconnected call with another agent. She put that request in for me. We left the cabin and went to an Escape room. Upon leaving the escape room, I checked my banking app and Vacasa had charged my account for an additional $540 but still no refund or pending refund. I never authorized them to charge my (out of room for rest of review)