Helmond Helmond Castle Hotels

"​The room was dusty and didn't seem properly cleaned before my arrival. To make matters worse, no housekeeping or towel refills were provided after the first night. I later found out it’s an "on-request" service, but the staff failed to mention this at check-in. Very disappointed with the lack of communication and basic hygiene standards."

"all fine"

"Reception was again a delightful experience. The room was very clean and tidy with a bath. Staff were very pleasant, especially in the bar area. Breakfast was, and as always, a great experience. Plenty on offer to drink and eat in a buffet-style basis. I also liked the preparation and cooking of an omelette whilst I watched and waited. I was especially grateful for the assistance in obtaining a slave-start for my car (I had heavy duty jump leads with me, thankfully) because I had left my lights on overnight - there was heavy rain and thunder earlier. In summary, another delightful experience and very highly recommended."

"It got off to a shaky start with my room not having a working safe, working tv, or working phone. Although the phone turned out to be because the whole phone system in the hotel was being upgraded. But I got hold of reception via the hotel whatsapp which was good and they sent up an engineer. They fixed the safe but couldn't fix the TV so they moved me to a new room and the rest of the stay was excellent. I really appreciated their help in trying to put things right. I think parts of the hotel look a bit tired like the ceiling in the pool room. Otherwise it was a really nice stay thanks"

"This is a beautiful hotel located next to a park. The front desk staff were excellent in sorting out an automated parking machine problem that could have been very inconvenient and resulted in an expensive parking fine. The food is excellent."

"The hotel is incredibly comfortable, conveniently located and has a great breakfast and amenities. The staff is lovely and we will certainly be back"

"Everything was perfect"

"The north-facing room was so cold that I didn't sleep the entire night, right before a long flight home. It was awful. I kept calling the front desk. You actually have to call the front desk to adjust your own thermostat! That is awful. She turned on a fan that kept blowing on my head, and I couldn't turn it off without calling her again! Then I kept asking her to turn up the heat, and she was saying "I'm turning it up to 23 degrees." But in the morning I found out that they aren't allowed to turn it up past 22 degrees. I don't know why she was lying to me all night. The room never heated up. By morning it was 21 degrees and I had been shivering all night. Also, in the other room we had, a suite with an extra bed, the bed squeaked all night. So the rest of the family did not sleep the entire night either."

"Large clean room, wonderful pillows, friendly & accommodating staff, excellent buffet breakfast with options for allergies such as gluten & dairy, close to downtown core, train station & Phillips Stadium. "