Kalamazoo Henderson Castle Hotels

"All good! Impromptu stop due to poor driving conditions. Employees are great. Hotel was clean and comfortable. All good"

"Great customer service "

"Nice property & rooms"

"The room was very clean. The breakfast could have been better but overall wonderful "

"Very helpful staff. "

"Everything was amazing "

"This was one of the worst hotel experiences of my life, and I stay in a lot of them for both work.And pleasure. Thank goodness.I had booked a room with two beds because one of the beds, not only was the white comfort her, but also the white sheets were staying a disgusting color brown. Light filtered in from around the door because of the gaps and when I entered the room. The heater red at 58°. I turned it up as high as it would go by morning.It had warmed up to sixty two degrees. There was an unusual reddish brown stain on the curtain that was broken. That looked suspiciously like body fluids. There was no bath mat, so I used one of the white towls to put down in front of the shower so that I would be safe getting out of the tub when I took a shower By the time I was done standing on that towel.The underside of it was a disgusting brown because the floor was so dirty. There was also an incident when I was trying to check in where the front dusk clerk was verbally accosted by another guest, and the security guard almost seemed to side with the guest versus the innocent woman who was just trying to do her job. It was very late at night. And I had run out of options for places to stay so I stayed for the night, but the next morning, I marched down to the front desk very early and demanded a full refund of which, after I showed them pictures of all of the things that I have named plus a few more. They gave without one word. This was by far one of the most disgusting hotels.I hav"

"Clean room, Staff was great, air conditioning was good, but the buffet style breakfast was lackluster. Could've been free. Seemed greedy to charge for what was offered. It was about $9 per person with only a few things to choose from. Fresh fruits, oatmeal, cereals, scrambled eggs, potatoes, and sausage links. Things that are usually free in other hotels."

"The room smelled really bad. There were two boxes of baking soda hidden on the floor behind the curtains to try to help with the smell I’m sure. The pool was disgusting which was very disappointing. The wifi was not working I ended up having to call the help number listed online to get IT to manually connect all of our devices after trying for hours. Mattresses felt like cardboard. Linens were clean. Not worth the price at all!"