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Paid on expedia, hotel claims i didn't play now i'm double charged
Verified traveller
Stayed 2 nights in Sep 2020
Response from MarCom on 27 Dec 2023
Dear Guest. Thank you for your stay and Comments of the DoubleTree by hilton Heyuan. We regret that we were not able to provide you with a better experience during your stay, and welcome you to send an email or call the hotel for in-depth communication. Your feedback and comments are very important to us and will form the basis for future improvements and refinements. We sincerely look forward to your next stay.
Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan and sharing your delightful stay experience with us.DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, we will provide you with better service or feedback to our guest manager and immediate action has been done to improve the service details. Thank you once again for your support.We wish you a nice day.
Dear guest, Thank you very much for visiting DoubleTree by Hilton Heyuan .DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, we will provide you with better service Thank you once again for your support.
8/10 Good
Joyce
Business traveller
22 Oct 2020
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Joyce
Stayed 1 night in Oct 2020
Response from MarCom on 27 Dec 2023
Dear Joyce, Thank you very much for visiting DoubleTree by Hilton Heyuan .DoubleTree is dedicated to provide you the personalized service that exceeds your expectations. If you have any questions or assistance during your stay, you can call "0" to contact our guest service center, we will provide you with better service Thank you once again for your support.
Good service. Hotel room is nice.
Chinese restaurant morning tea was good and price reasonable.
Jenny
Stayed 1 night in Aug 2017
8/10 Good
FYW, Hong Kong
26 Aug 2017
Liked: Cleanliness, staff & service, room comfort
It closes to the shopping mall.
Good in facities design, but the washroom in the room is not so good in the washing disc about the water going out. The buffet is not so good in the resturant.
Just a so so experience.....not exactly reach 5 stars standard, the breakfast were below average, and worst, the whole floor and toilet of our room was quite dirty and oily, also dirty in many small places in the room, so don't look at the details.
The swimming pool was new and tidy, however, the dirty guest room will make us think twice to going back to this hotel.
Dear Guest, it's our great honor to welcome you as our guest in DoubleTree by Hilton Heyuan. We are glad to know that you like our hotel and we are looking forward to meet you in Heyuan in the further again.
Dear Guest, it's our great honor to welcome you as our guest in DoubleTree by Hilton Heyuan. We are glad to know that you like our hotel and we are looking forward to meet you in Heyuan in the further again.