Best Western Highland hotels

"I feel that my stay could have been better, minus the fighting all night and kids running up and down the walkway, and waking up to roaches in my food and on a nightstand, I had to throw everything away, and they only discounted one day off of my stay, which it should’ve been the whole thing paid for by them, and the only reason why I checked into that hotel because they had a seven star review, and it was close to family!"

"There were little bugs in the bathroom. The pillows were huge and hard as a rock. The vending machine was out of order with the water in it when the temp was 100•"

"Clean room. Helpful staff. The pool was closed, but the hotel across the street (Hyatt) let us used their pool"

"Estaba bien el lugar cercas del freeway"

"Clean room"

"Hotels.com call them, and the hotel calls it'self 4-star, but not accurately. The grounds and location are lovely; great view of lake, pool, hot tub, sauna, play area, beach. The room was comfortably, if sparsely, furnished -- like a reasonably new Holiday Inn Express. But not perfect -- the TV didn't work (no March Madness watching for us), no facial tissue (a box, but empty). Seating for 1 in a "Premium King Room." And, oddly, only one chair on the spacious balcony, so my wife and I couldn't sit out there and enjoy the lovely view together. If you want ice, the front desk told us, you need to go to the restaurant next door and ask at the bar. Coffee is not available in the room, but in the lobby, but not until 7:30a, and as week and poor a cup as I've experienced. But the service was pretty awful. When I asked about the TV I was told that it wasn't their fault, they were waiting (days, apparently) for "IT" to fix it. When I asked about the missing chair on the balcony, I was told that there was nothing they could do, even though I could see 34 identical chairs sitting out on the lawn (I had to go get one and bring it out the stairs to the 3rd floor myself). So: Location - 4 stars. Room - 3 stars. Service - 1 1/2 or 2 stars. I think the problems were all the result of terrible management -- pinching pennies while largely indifferent to the needs of guests. "

"The building is beautiful and historical. The rooms were nice size and clean. I have a couple of issues that really need to be addressed. The Wifi is horrible. So so slow. I assume part of the resort fee is for wifi? Almost impossible to adjust the water temperature in the shower. It was generally steaming hot and unable to adjust it to warm or it was ice cold and had to turn on and off several times to get it warm again. Finally, check the bill. I was charged for in room movies which I did not use. I was told this was also an issue. "

"Horrible place. Bathroom sink broken, lights not working, peeling paint, not well kept up. Not worth $100 $25 at most. Avoid Avoid Avoid !!!!"

"Clean rooms"