Hyatt Hotels Highlands Ranch hotels

"Staff is rude. Gave me a key to a room that was occupied. They were rude at the coffee bar, tried to get a coffe and the staff was so busy chatting it up I had to wait 15 mins. Additionally I tried to get just a water and was told they were “closed” so I had to go to to the restaurant just to have the host go to the bar that was ”closed” to get it. Ridiculous. "

"Staff at front desk were amazing, rooms were ok , ammenities could be better"

"The staff training needs improvement. The service experience was completely different when I checked in and checked out. At check-in, the staff assigned me a room that was already occupied. I had booked a shuttle at 12 p.m., but I didn’t receive the confirmation the next day. She didn’t even offer a smile or an apology. On the other hand, the staff in the morning was very helpful. They tried to get a seat for my shuttle spot. That’s why I gave them a 3 out of 5. . "

"Yes"

"Loved the area in downtown right next to 16th street Staying again in June and August. "

"The gentlemen at the front desk when we arrived was very kind and friendly, the room how ever was gross. Yellow stained sheets, when we asked for replacements they requested we go to the front desk and get them ourselves. We had booked two nights there and check out after the first because how unclean it felt"

"Drake at the front desk was great! Made our stay enjoyable and comfortable. He was kind and welcoming. We needed a humidifier which he accommodated very quickly. Very clean place and great restaurant!"

"Best steakhouse in Denver is downstairs (Chophouse) and the staff was friendly and helpful."

"Nearby to so much! Very clean! Friendly staff!"