Hillcrest hotels in Pacific Grove

"Clean property and room. Staff was very nice and answered questions clearly. Plenty of accessible parking available."

"Room was nice and clean, location super convenient to everything."

"Clean room and fast service"

"Great location and the staff was very friendly. "

"Everything was great. The location, staff, room, cleanliness, every aspect of the hotel was a positive experience."

"During our stay there was ongoing construction, and we were woken up as early as 6 a.m. by loud banging noises. On top of that, both the pool and hot tub were out of order, which was very disappointing. The room itself did not feel clean. The floors felt dirty, and the bedding had stains, hair, and crumbs on it, making it seem like the sheets hadn’t been properly washed or changed. The front desk staff was also not friendly or helpful at all. I called down to request housekeeping bring us some coffee and extra towels, and the front desk attendant told me I had to come down to the office to get the coffee myself and take towels from a hallway cabinet. She said if the cabinet was empty, I would have to wait until 10 a.m. when housekeeping refilled it. I’ve never stayed at a motel or hotel where basic items like coffee and towels were completely self-serve. When I asked if housekeeping could bring them up, she said they could bring the towels, but housekeeping never showed up. Between the construction noise, unavailable amenities, lack of cleanliness, and poor customer service, the experience was very frustrating and disappointing"

"Staff were very friendly, breakfast very good"

"It was good, staff was chill and helpful. Would go again👍"

"Overall an amazing hotel! Staff were great, room was spacious and extremely clean! We loved every second of our stay here. Will be back very soon! "