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"Front desk staff were polite but slightl indifferent, with the exception of one very kind staff member- Tang. She was vmvery attentive and kind. The 7th floor spa and the restaurant's staff were the reason why I gave this place 5 stars instead of 4. The entire restaurant staff made my stay delightful and warm. The food was simply but delightful. And there was one memorable elderly Japanese woman who made me feel just at home with her smiles and energetic conversation- despite not understanding one word! The views of the mountains and the stream were great to wake up to each morning and the hot springs on the top floor were something I looked forward to each night of my stay. I dont know if the water was truly a hot springs natural water, but nevertheless it was clean, and the different temperatures of each bath pool were very relaxing. Thank you Kamenoi for a terrific stay! All of the guests were Japanese, making it understanding that no one really spoke English! But again, a terrific stay."

"Great Staff , "

"Extremely hospitable and helpful. Would definitely like to come again. "

" A great hotel in a nice city. It's easy to find places to eat and ejoy."

"All 5 stars!! Fantastic escape from the craziness of Tokyo. We will definitely stay again when we come back to Tokyo!"

"An outstanding accommodation, staff service was excellent, the complex facilities were unmatched and food services were fresh and delicious. I highly recommended it if you are looking for a relaxing experience."