Hines Hotel with Pool

"The gym listed on Hotels.com does not exist. When I asked about it at check-in, staff told me it was “across the street,” but the only things across the street were a bank and a parking lot. At check-in, there was a large white, very dirty dog lying on the front desk counter. The employee didn’t even ask the dog to move, so I had to reach over it just to hand him my credit card. The smell in the lobby was overwhelming. It strongly resembled dirty socks and another odor that anyone familiar with drug activity would likely recognize. The “continental breakfast” was unacceptable. It consisted of filthy toast equipment, a countertop that looked like it hadn’t been cleaned in months (see attached photo), a cereal container, and no milk available. The staff member was friendly and offered me a larger room than the one I booked, but as we walked toward it he stopped me and said the room hadn’t been cleaned after two very large dogs stayed there the night before. I was moved to a different room on the ground floor. It was at least clean, but it clearly needed maintenance. There were multiple areas with chipped paint, an unexplained heat/light switch, and a strange half-taped hole in the wall. Overall, the property looked nothing like the photos online. This is one of those situations where “scratch-and-sniff” internet technology would have been helpful. Because of the condition of the breakfast area, I have contacted the local health department "

"This hotel appears to be an older structure that has been thoroughly (and successfully) updated. My room was clean and well-furnished. One shortcoming stood out: the room's doors (it has two) did not seal tightly, resulting in cold drafts. The breakfast was better than most but the there is little to room to sit down, so guests have to carry the food back to the room (which, conveniently, has a table and chairs)."

"The room was clean, as well as the rest of the property. The breakfast room was very clean and tidy, however the attendant was abrupt and almost hostile about which carafe we should get our coffee from and how to make the waffles. The food was of poor quality, tasteless, and in some cases, prepackaged. I would stay here again but would skip the breakfast."