Hinoematamura Family Hotel

"Super relaxing with Onsen, beautiful nature, polite and well-trained staff! Shuttles to and from the station was much appreciated, too. "

"I should have booked 2 nights to really enjoy! Everything was excellent. My 1st time in Japan and this was lovely. Staff checking me in spoke great English. I booked a huge tatami room and had a balcony overlooking the river. There is a turn-down service while you’re at dinner. Buffet was fantastic and the whiskey was not watered down at all! Definitely try the sesame ball things for desert. There are clear English instructions on how to use the onsens and an app that shows you how crowded they are in real time. Wonderfully comfortable sleeping here. I’d love to stay 2 nights in the future, maybe check out Edo Wonderland. The hotel gift shop is a good place to buy nicer, regional souvenirs. Excellent customer service: 100 out of 10. Just watch a couple videos on how the limited express trains work & the Kinugawa hotel busses & you’ll be fine. "

"The room was beautiful, the best hotel we stayed at in Japan. There was a private onsen in the suite. The massage chair seemed old and not in keeping with the high quality of everything else. Definitely would highly recommend"

"The beds were very thin mats on the floor with the worst pillows ever and terrible duvets, more like a quilt in an exposed duvet cover. The room was large but empty. After a long day of taking multiple trains I could have cried. It was pretty much like sleeping on the floor, with sketchy bedding, two sparse threaded towels, the toilet didn’t flush very good and the bidet sprayed water on the floor. It was the worst room I’ve ever stayed at and yet paid $370 Yen for one night. Do yourself a favor and stay somewhere else!!"