It’s a nice property in a great location, however, it is loud. We had a bad experience with the servicing of our room and called the concierge at 3:30 PM to ask when our room would be cleaned. Rather than saying sorry, they first suggested that we may have had our ‘do not disturb’ out, which was not the case but would advise housekeepingnto come and service the room asap. I called back at 4:30 PM to say that housekeeping had still not showed up, this is just not right and just cancel the housekeeping as we want to move on with our day and that we will put out the DND sign so that there is no confusion. Concierge apologised and advised that housekeeping does take place until 5 PM, but would advise housekeeping right away that we no longer need our room serviced. We received a call from the housekeeping manager saying that they had just come to clean out room, however, there was a DND sign out. When I told him that we had cancelled because it was so late and that concierge was going to let you know, he said that I need you to understand that we clean up until 7 PM. For a 5 start hotel charging what they do per night, there was no accountability whatsoever.