Dear Sammie, Thank you for being our guest and appreciating our check-in process for a clean hotel room. We sincerely apologize for the noise disturbances from neighboring guests, which were detracting from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. We appreciate your patience and hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Thank you for bringing these matters to our attention. Sincerely, Hotel Management

Dear Shaniqua, Thank you for taking the time to evaluate our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Tariq, We apologize for the inconvenience you experienced with the front door and the discrepancy regarding breakfast. We strive to provide accurate information and apologize for any confusion. Your feedback is valuable, and we'll work to address these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Deborah, Thank you for this outstanding review and for selecting Extended Stay America for your visit. We are glad you were pleased with our staff, clean property, and affordable price. Thank you for staying with us, and we look forward to welcoming you back for a better stay soon!Sincerely,Hotel Management

Dear Patrick, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Hershel, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Ali, Thank you for reviewing your stay and for the generous words about our clean and comfortable suites. However, we hope you will accept our apologies for the inconvenience with the front desk associates. We are happy that our staff were able to make this right for you, and we are truly grateful for your patience. We look forward to welcoming you back the next time you are in the area!Sincerely,Hotel Management

Dear James, Thank you for choosing Extended Stay America for your recent accommodations and for your kind remarks about our friendly, helpful associates. We appreciate your feedback regarding the outer area. While we cannot control or influence the public area and environment outside the hotel, we are delighted to offer our relaxing accommodations in a safe environment. Our security team is reliable and well-trained; we also work very closely with the local police department to keep all of our guests and employees safe and secure during their stay. It was a true pleasure hosting your visit, and we hope to see you again soon.Sincerely,Hotel Management

Dear Deborah, Thank you for the wonderful feedback about your stay at Extended Stay America. We are delighted to know you had a great time with us, were impressed with the cleanliness, the location, the service, and warm hospitality, and enjoyed everything during your stay. It was a pleasure having you as our guest, and we look forward to seeing you again soon.Sincerely,Hotel Management

Dear Luis, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant. However, we are sorry for your disappointment with our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time you visit Houston.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will return and stay with us again.Sincerely,Hotel Management

Dear ML, Thank you for being our guest. We are sorry that you had to wait until our associate found the reservation before the check-in. Also, we regret the problems you had in your room. On the other side, it's good that everything was sorted to your satisfaction. We encourage you to try us again soon and are confident you will enjoy a better stay. Sincerely,Hotel Management

Dear Ben, Thank you for the perfect rating! We are delighted that, from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at our Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Karla, Thank you for taking the time to tell us about your visit. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Trintella, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management

Dear Guest, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Sincerely, Hotel Management

Luther, thank you for sharing your feedback. Please accept our apologies for the cleanliness issues you encountered in your accommodations. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee procedures are being followed to prevent any future issues. We also regret your disappointment with our breakfast offerings. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management

Thank you for choosing to stay at our hotel. We are so sorry we were unable to accommodate you this time and truly regret the inconvenience it caused. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, Hotel Management