外观

关于糖城东南 - 密苏里市智选假日套房酒店 - IHG 旗下饭店的点评

3.5 out of 5

点评

9.2

非常棒

10 分 - 超赞。333 条好评,共有 460 条点评" "
8 分 - 还可以。89 条好评,共有 460 条点评" "
6 分 - 一般。15 条好评,共有 460 条点评" "
4 分 - 很差。12 条好评,共有 460 条点评" "
2 分 - 糟糕。11 条好评,共有 460 条点评" "

9.6/10

清洁度

9.4/10

员工和服务

9.0/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 2 月入住 3 晚
HotelManager 于 2019年03月1日 的回复
Thank you Anonymous! We appreciate you!

8/10 还可以

James

Na
2024 年 3 月入住 2 晚

8/10 还可以

Devan

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Clean property, room had a stale smell.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月10日 的回复
Thanks, Devan! We hope the next time you visit our area we can get together and see how we can move to a star hotel.

10/10 超赞

Tamara

满意:清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 8 晚
General Manager 于 2024年05月10日 的回复
Thanks, Tamara! So glad your stay was enjoyable and we hope you will continue to visit us on all your future visits to our area.

10/10 超赞

Jan

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property
2024 年 3 月入住 2 晚
General Manager 于 2024年04月25日 的回复
Thanks, Jan! We are glad you enjoyed our stay with us hope to see you again.

10/10 超赞

Adelita

2024 年 4 月入住 1 晚

10/10 超赞

Haiyan

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
More than I expected!
2024 年 4 月入住 1 晚
General Manager 于 2024年04月23日 的回复
Haiyan, this great! We are glad you were impressed. We hope you will continue to stay at our location in the near future.

10/10 超赞

April

满意:住宿条件和设施,员工和服务
The ladies at the front desk are very nice and friendly.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月17日 的回复
Thanks, April! We have some great staff members whom love the guests like family, and we are so proud they are here. I will be happy to share your feedback with them.

10/10 超赞

Cynthia

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff are very courteous, helpful, and welcoming.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月26日 的回复
Thank you for the great review, Cynthia! We sincerely appreciate you being our superb guest.

2/10 糟糕

Hilda

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Poor customer service they assign me a dirty room with dirty towels in the floor and trash they gave me another room but the sheets where not clean they had a hair and a scrunchie under the sheets so I guess they use the same sheets from previous customer had the room I was at rush had a wedding the housekeeper take time to clean rooms they rude also front desk person was all annoyed at his job to help me not wearing a name tag dress like not professional
2024 年 3 月入住 1 晚
General manager 于 2024年03月23日 的回复
Thank you for bringing these issues to our attention. Hilda, im so sorry for your experience at our location. We are looking into this situation so we can retrain the particular staff and assist our guests better.

6/10 一般

Stephanie

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The night staff Darlene was rude and confronted me the next night about me complaining about her. The lady manager was rude as well. UNPROFESSIONAL! Facility was beautiful and clean! Kitchen staff was super friendly & food was great.
2024 年 3 月入住 2 晚
General Manager 于 2024年03月22日 的回复
We apologize for the issues you incurred during your stay.

8/10 还可以

Lisa

2024 年 3 月入住 1 晚
General Manager 于 2024年04月1日 的回复
Lisa, Thank you for the feedback. We will continue to work hard to provide excellent service to our guests so we can strive to a 5 star hotel in the future.

10/10 超赞

Tamara

2024 年 2 月入住 3 晚
General Manager 于 2024年03月23日 的回复
Thank you, Tamara for sharing your experience with us! We are glad you enjoyed your stay. We hope to see you again soon.

10/10 超赞

CLARK

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything good.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月4日 的回复
Thank you, CLARK! We are glad you enjoyed your stay with us.

8/10 还可以

Maryann

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Y
2024 年 2 月入住 3 晚
General Manager 于 2024年03月4日 的回复
Thank you, Maryann

6/10 一般

Jeanne

与家人出行
room cleaning was not all that great. Cleaners didn't pay attention to detail when cleaning
2024 年 2 月入住 4 晚
General Manager 于 2024年03月4日 的回复
Jeanne, we apologize for this issue. Our housekeepers will be doing some spring training to help refresh on the cleaning process.

2/10 糟糕

charles keith

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
On your website you showed a picture of the room. You had the wheelchair symbol, indicating the room was wheelchair accessible. The room was not wheelchair accessible. It was set up for the hearing impaired. We had to go to another hotel.
2024 年 2 月入住 3 晚
General Manager 于 2024年02月26日 的回复
We found after researching your concern that this is the room type you booked. ***Standard Room, 2 Queen Beds, Accessible (Communications)[TWGN]***This means accessible to those with communication difficulties. We apologize for the inconveniences.

10/10 超赞

Alexandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff nice stay
2024 年 2 月入住 1 晚
General Manager 于 2024年02月22日 的回复
Thank you for the great review, Alexandra! We sincerely appreciate your business. We hope to see you again soon.

8/10 还可以

Jenna

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nothing bad to say, a little outdated inside the room but the hotel was nice, beds were comfortable
2024 年 2 月入住 1 晚
General Manager 于 2024年02月13日 的回复
Jenna, thank you for taking the time to let us know how your stay was. We just opened in 2018 but hoping soon we can get another refreshed updated look.

10/10 超赞

Marie

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
General Manager 于 2024年02月13日 的回复
Thanks, Marie for the 10!!! We are so glad you enjoyed staying with us.

8/10 还可以

Josh

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
The room we were in had a funny smell to it.
2024 年 1 月入住 2 晚
Front Desk Staff 于 2024年02月1日 的回复
Josh, We apologize for that. Let us know when you return and we can make sure your stay is perfect!

10/10 超赞

Lilia

满意:清洁度、员工和服务、住宿条件和设施
👍
2024 年 1 月入住 1 晚
Front Desk Staff 于 2024年02月1日 的回复
Thank you , Lilia!!!

10/10 超赞

Accounts

商务旅客
2024 年 1 月入住 1 晚
Front Desk Staff 于 2024年02月1日 的回复
Accounts, we appreciate the great score!!!

8/10 还可以

STEPHEN

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff were good. One day we were locked out of our room and had to make several trips to the reception to have it resolved. Otherwise, we enjoyed our stay. Thank you
2023 年 12 月入住 2 晚
Front Desk Manager 于 2024年01月12日 的回复
STEPHEN, Thank you for the kind feedback! We do our best daily to provide exceptional service to our wonderful guests, and of course we apologize for any hiccups you encountered but we hope to see you again very soon.

10/10 超赞

Ronald

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean and and breakfast was awesome
2024 年 1 月入住 2 晚
Front Desk Manager 于 2024年01月12日 的回复
Ronald, Thank you for the kind feedback! We do our best daily to provide exceptional service to our wonderful guests.

10/10 超赞

Christopher

满意:员工和服务,清洁度
2024 年 1 月入住 1 晚
Front Desk Manager 于 2024年01月12日 的回复
Thank you, Christopher for the kind feedback! We do our best daily to provide exceptional service to our wonderful guests. We hope to see you again soon.

10/10 超赞

Jane

满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was at this property 2 years ago and was happy to see that it has been renovated! The decor looks much better. I also like the digital check in and check out system from my phone.
2023 年 12 月入住 3 晚
General Manager 于 2024年01月3日 的回复
Thank you so much, Jane. We are glad that you like the update and we hope to see you on all your future visits to our area.

10/10 超赞

Martha

满意:清洁度
2023 年 12 月入住 2 晚
General Manager 于 2024年01月3日 的回复
Thank you so much Martha. We hope to see you on all your future visits to our area.

10/10 超赞

james

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
General Manager 于 2024年01月3日 的回复
Thank you so much, James. We hope to see you on all your future visits to our area.

10/10 超赞

Jomin,Manteca

2023 年 12 月入住 1 晚
General Manager 于 2023年12月22日 的回复
Thank you, Jomin for the great review! We are blessed to have such great employees who love our guests. We hope you will remember us in all your future visits to our area.

10/10 超赞

Marlon

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
It was a great experience. It is kept clean, friendly and helpful staff. Love their breakfast!
2023 年 12 月入住 1 晚
General Manager 于 2023年12月22日 的回复
Thank you, Marlon for the great review! We are blessed to have such great employees who love our guests. We hope you will remember us in all your future visits to our area.

10/10 超赞

Miriam,Cypress

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The two gentlemen working the desk when I checked in were both so helpful, warm, pleasant!
2023 年 12 月入住 1 晚
General Manager 于 2023年12月22日 的回复
Thank you, Miriam for the great review! We are blessed to have such great employees who love our guests. We hope you will remember us in all your future visits to our area.

10/10 超赞

Salena

2023 年 12 月入住 1 晚
General Manager 于 2023年12月12日 的回复
Salena, Thank you for the 10 out 10 review. We really appreciate you taking the time to let us know how we are making our guests feel.

10/10 超赞

Demarrio

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall about this Hotel....I'll give it a A
2023 年 12 月入住 1 晚
General Manager 于 2023年12月12日 的回复
Demarrio, I love it! Thank you for rating us an "A"! We sincerely appreciate that. We hope to see you again soon on all your future visits to our area.

8/10 还可以

Russell

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place
2023 年 12 月入住 2 晚
General Manager 于 2023年12月12日 的回复
Russell,Thank you for the 4 out 5 review. We really appreciate you taking the time to let us know how we are making our guests feel. We hope to see you again soon

10/10 超赞

Christopher

满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was close to stores and a movie theater.
2023 年 11 月入住 2 晚
General Manager 于 2023年11月28日 的回复
Thank you for the great feedback, Christopher. We are very glad you enjoyed your stay with us and we hope to see you again in the near future. Happy holidays , to you and your family.

10/10 超赞

Ramon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Location
2023 年 11 月入住 2 晚
General Manager 于 2023年11月28日 的回复
Ramon,We are very glad you enjoyed your stay with us and we hope to see you again in the near future. Happy holidays , to you and your family.

10/10 超赞

Rehman

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had great experience here, compared to our last one in Dallas
2023 年 11 月入住 4 晚
General Manager 于 2023年11月27日 的回复
Thank you, Rehman!! We are so glad you enjoyed your time with us and we hope you will visit us on your next stay in our area.

10/10 超赞

Carla

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 11 月入住 1 晚
General Manager 于 2023年12月22日 的回复
Thank you, Carla for the great review! We are blessed to have such great employees who love our guests. We hope you will remember us in all your future visits to our area.

10/10 超赞

Iris

与家人出行
满意:客房舒适度,住宿条件和设施
2023 年 11 月入住 1 晚
General Manager 于 2023年11月20日 的回复
Iris, you are too kind! Thank you for the amazing feedback. We are so glad your stay with us was a "10"! You are the reason we do what we do. Please let us know when you will be joining us again.

10/10 超赞

Lauren,Georgetown

2023 年 11 月入住 1 晚
General Manager 于 2023年12月12日 的回复
Lauren, Thank you for the 5 out 5 review. We really appreciate you taking the time to let us know how we are making our guests feel. We hope to see you again soon.

10/10 超赞

John

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed for a weekend and everything went by smoothly
2023 年 11 月入住 2 晚
General Manager 于 2023年11月17日 的回复
John, Thank you for the sweet words of gratitude. We sincerely appreciate it. We hope to see you on all your future visits to our area.

10/10 超赞

Jaylin

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Super easy to communicate and very friendly
2023 年 11 月入住 3 晚
General Manager 于 2023年11月13日 的回复
Thank you, Jaylin. We are so glad your stay with us was a 5 star! We hope anytime you are in our area , you will be our guest.

2/10 糟糕

Katy

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Unbelievably loud. We were surrounded by kids screaming and running up and down the halls on one side of us, and the other side was adults yelling and cussing. All hours of the night and then started back up at 6am. Awful!! I had to call the front desk to settle the kids down. There were no parents in the room.
2023 年 11 月入住 2 晚
General Manager 于 2023年11月13日 的回复
I am so sorry, Katy. We had a cheerleading group in house and they were running and playing around the hotel. We are sorry this dampened your stay, hopefully you can stay with us in the future.

10/10 超赞

Christopher

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent short stay in a nice area with plenty of dining and shopping options nearby.
2023 年 11 月入住 3 晚
Hotel General Manager 于 2023年11月12日 的回复
Christopher, Thank you for your great review of our property. We hope you will continue to stay with us when you are in our area.

2/10 糟糕

Shibu

团体旅客
满意:清洁度
不满意:员工和服务
Booked for a two queen bed and gave one king bed. When I asked him who did it change? He says hotel is full so, your cancel the room and get another room in a different place.
2023 年 11 月入住 1 晚
General Manager 于 2023年11月9日 的回复
Shibu, I am sorry to hear of your issues during your stay with us. I apologize you are unhappy. let me get some details, so we can make this right. I saw you were put in a king suite.I did not see your reservation cancelled. Did you not stay with us?

6/10 一般

Cornelius

与家人出行
满意:住宿条件和设施,清洁度
不满意:员工和服务
Don’t Expect too Much
Besides the front desk guy was missing for half an hour at checking in at 11 pm. I called corporate for help. Corporate called the front and I answered instead. He pops up about 30 minutes later with sleep lines and a story of he was walking premises. Yea ok. I called him out for being sleep. The dog that barked all night and whole stay, the two cheer leader fights by the pool. Oh and the front desk lady who felt making lunch plans at salt grass with her friends was more important than me standing there…it wasn’t bad.
2023 年 10 月入住 3 晚
General Manager 于 2023年11月3日 的回复
Cornelius, I sincerely apologize for any inconvenience you had. I have reviewed the cameras (starting with the time period, once you arrived then departed). I also spoke with my staff for further clarification. Upon your arrival, our front desk clerk was gone. The desk was empty for 8 minutes. He was cleaning our large meeting room, and I could not find 1 or 2 fights at our pool. I'm not sure if you are mistaken our property for another. Please let me know.

10/10 超赞

Wanda

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I loved my stay at this hotel! I highly recommend!
2023 年 10 月入住 2 晚
General Manager 于 2023年10月30日 的回复
Thank you so much for the feedback! We strive to make sure every guests has a great experience while staying with us, we are happy we were successful. We hope to see you on all your future visits to our area.

10/10 超赞

Jose

2023 年 10 月入住 3 晚
General Manager 于 2023年11月20日 的回复
Jose, We sincerely appreciate your 5 star review and we are glad your stay was up to par. Please let us know when you will be joining us again.

10/10 超赞

Felycia

团体旅客
满意:服务设施
Nice and clean
2023 年 10 月入住 1 晚
General Manager 于 2023年10月30日 的回复
Thank you so much for the 5 star feedback! We strive to make sure every guests has a great experience while staying with us, we are happy we were successful.We hope to see you again.