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关于南休斯顿洲际机场温德姆华美达酒店的点评

3 out of 5
南休斯顿洲际机场温德姆华美达酒店
15350 John F Kennedy Blvd, Houston, TX

点评

6.0
10 分 - 超赞。261 条好评，共有 1275 条点评" "
8 分 - 还可以。262 条好评，共有 1275 条点评" "
6 分 - 一般。229 条好评，共有 1275 条点评" "
4 分 - 很差。209 条好评，共有 1275 条点评" "
2 分 - 糟糕。314 条好评，共有 1275 条点评" "

6.4/10

清洁度

7.0/10

员工和服务

5.8/10

服务设施

5.8/10

住宿条件和设施

6.6/10

环保

点评

8/10 还可以

Xuhan

2022 年 8 月入住 1 晚

4/10 很差

真实旅客

商务旅客
不满意：住宿条件和设施
clean room, but very basic accessories and breakfast and quite slow wifi speed.
2019 年 10 月入住 1 晚
Frt desk manager 于 2019年11月16日 的回复
Thank you for your feedback. We will continue to work hard to improve the property. We hope that you will come stay with us again.

4/10 很差

真实旅客

满意：清洁度
Was waiting shuttle to pick me up for more than 45 mins and decided to take Uber to the hotel ourselves. When we finally arrived the hotel, the front desk spent more than 20 mins to check us in.
2019 年 8 月入住 1 晚
Front Desk Manager 于 2019年08月31日 的回复
Thanks for the feedback. We are working to improve and provided the best service we can. We do apologize for any inconvenience you experience during your stay.

2/10 糟糕

真实旅客

不满意：员工和服务
酒店服务很粗鲁，入住交200押金 过后无理由不退。
酒店服务很粗鲁，入住交200押金 过后无理由不退。
2019 年 7 月入住 3 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
shuttle service is very good swimming pool is very good
2019 年 8 月入住 2 晚
Frt desk manager 于 2019年08月22日 的回复
Thanks for your positive feedback.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
物超所值的住宿
服務親切的旅館，客房物超所值
2019 年 2 月入住 1 晚

2/10 糟糕

Krupal

不满意：住宿条件和设施，清洁度
They didn't have door keys. Eveytime I had to access my room door I had to go to front desk. Ans some one from front desk would come and open the door. What about my privacy??.?
2024 年 5 月入住 1 晚

8/10 还可以

Julia

满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚

2/10 糟糕

Richard

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Just horrible don’t stay here sleep anywhere but don’t stay here!!!!
2024 年 5 月入住 1 晚

2/10 糟糕

Dylan

2024 年 3 月入住 4 晚

6/10 一般

Neal

满意：住宿条件和设施
Good Hotel
2024 年 4 月入住 1 晚

6/10 一般

Nathan，Winter Haven

与家人出行
不满意：住宿条件和设施，服务设施
Pros: Quick, convenient property to the airport. The room was clean. Not expensive. Free and plentiful parking. Cons: I had a very, very hard time communicating with the front desk person on the phone (I had a good cell connection, just the person on the other line was mumbling horribly and sounded barely lucid, like they were on drugs possibly; it wasn't an accent issue), some people down the hallway kept slamming the door repeatedly during the night waking us up, and the landscaping around the property was mostly dead and the exterior of the hotel appeared to be damaged in places and in bad shape. Oh well, you get what you pay for. We only needed to be close to the airport for an early flight for one night.
2024 年 4 月入住 1 晚

4/10 很差

Glenda

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
There was not housekeeping, you had to bring you dirty towels to them and they counted them to make sure of how many you returned. We had to put trash outside the door if we wanted trash pick up. They said due to Covid, this happed in April 2024! We had a room for 4 nights with no one coming to our room!
2024 年 4 月入住 4 晚

10/10 超赞

Daniel

2024 年 4 月入住 1 晚

10/10 超赞

Daniel

满意：住宿条件和设施，清洁度
2024 年 4 月入住 1 晚

2/10 糟糕

Cesar，North Hills

商务旅客
不满意：清洁度、服务设施、住宿条件和设施
I stayed a month at property and they didn’t clean my room 9 times. It smelled like pot by the conference room that was not used many times. The people that worked there were kids (looked 17). The front desk didn’t care at all my room didn’t get cleaned when I complained, they just said they have only one cleaning person. The manager never called me back after I majorly complained. Breakfast was not served one morning. Power went out once, keys to room didn’t work once a week. Pool was closed without warning half way into my stay. I will never recommend Ramada and will go to social media about this. I have pictures to prove.
2024 年 3 月入住 28 晚

2/10 糟糕

James A

不满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚

2/10 糟糕

Jesus

2024 年 3 月入住 1 晚

2/10 糟糕

Armen

与家人出行, 团体旅客
不满意：清洁度、服务设施、住宿条件和设施
Sheets were dirty and room an unpleasant smell which made sleeping there uncomfortable. Would hope for some sort of reimbursement.
2024 年 3 月入住 1 晚

6/10 一般

José，Marlboro

与配偶出行
不满意：住宿条件和设施
Me dieron un cuarto que no era, yo había rentado el único cuarto con Jacuzzi. Verifican el cuarto no tenían cortinas las ventanas y hubo q esperar mantenimiento las pusiera. Ya después al llegar la noche me fijo q se está haciendo un charco de agua en el piso por uno de los lava manos estaba liqueando por debajo aparte estaba caido el mármol. Faltaba toallas y pocos empleados. Se que podrían mejorar y así ofrecer todo los servicios que ofrecen disponibles.
2024 年 3 月入住 5 晚

4/10 很差

Glenda

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Property was close to the Airport which was good but on main road which was noisy. They offered a free shuttle service from Airport to Hotel which we booked but it didnt come... apparently shuttle driver didnt show up for work. Left us stranded so we had to pay for a taxi. Not happy. Have emailed the Hotel to complain about their lack of service but no response from them as yet. I contacted Expedia who contacted Hotel re shuttle and they virtually said i was lying that the shuttle did turn up but couldn't find us. Funny that their shuttle was parked at the Hotel when our taxi arrived so it couldn't have been looking for us. RAMADA would not refund my taxi fare. Dont stay at this Hotel the staff i encountered were no help and the Ramada brand is not what it used to be. Its been 6 days and i still have not heard from Ramada directly only through Expedia. Therecare much nicer looking hotels near this one so choose them instead.
2024 年 3 月入住 1 晚

4/10 很差

La Trina

不满意：住宿条件和设施，清洁度
2024 年 3 月入住 3 晚

2/10 糟糕

kenneth

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Worst experience of my life. We pulled up and the sign wasnt evening working and it was messed up. We checked in and the Hispanic guy around 19-22 probably was very unprofessional. The seats in lobby was stained and dirty. The sign said no smoking and towel cannot be stained. We then got back in our car and proceeded to our room. The gate was broken so anyone can go up to your car and break in and then we wnter the building from the side and it smells like weed smh. We went to the room and it was super dirty with stains on the sheet and on the curtains and the room door was broken from The inside. We immediately called and ask for a refund and the guy said okay and we gave back the key and he was super disrespectful and im pretty sure he was sales weed because a guy came and said he owed him some change and kept looking at us. This is the worst hotel and should be torn down immediately. Health department and city should investigate and look i to this because its was very bad. Amd for them to have a guy that dont care in front counter just being rude is more embarrassing. This place should be closed down. And they still didnt give me my money back and now said they wont give it back. Please dont go we flew from California to this palce you will regret it i promise you
2024 年 2 月入住 3 晚

8/10 还可以

Glenda

与家人出行
Property on main busy highway so quite noisy
2024 年 3 月入住 1 晚

8/10 还可以

Jose

与家人出行
满意：住宿条件和设施，清洁度
不满意：服务设施
Just not enough places to go eat
2024 年 2 月入住 1 晚

10/10 超赞

Sandra

满意：清洁度、服务设施、住宿条件和设施
Very clean, quite easy to get to.
2024 年 2 月入住 1 晚

4/10 很差

Gillian

与配偶出行
不满意：住宿条件和设施，服务设施
There are two hotels with the near same name which made it very confusing. Also the hotel was very old with need for some TLC. Bed was not comfortable. Would not recommend.
2024 年 1 月入住 1 晚

10/10 超赞

BELLA

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Exelente
2023 年 12 月入住 8 晚

8/10 还可以

Lorna

2024 年 2 月入住 2 晚

4/10 很差

Maya

2024 年 2 月入住 1 晚

2/10 糟糕

Diane

与配偶出行
不满意：清洁度、服务设施、住宿条件和设施
Dirty and run down, not at all like the pictures show. The shuttle says it is until 11:30 but if you call at 11 you are out of luck
2024 年 2 月入住 1 晚

6/10 一般

真实旅客

The Bar was closed and no free breakfast. Staff was nice nice and pleasant.
2024 年 2 月入住 1 晚

6/10 一般

Koji

2024 年 2 月入住 1 晚

8/10 还可以

Susan

2024 年 2 月入住 1 晚

4/10 很差

ruben

2024 年 1 月入住 1 晚

6/10 一般

Brenda

Noisy because it’s right in the interstate. Lounge was closed. Bed was comfortable!
2024 年 1 月入住 1 晚

6/10 一般

Diane

与配偶出行
不满意：住宿条件和设施，服务设施
The online pictures didn’t show how old and run down the property actually was
2024 年 1 月入住 1 晚

10/10 超赞

BELLA

满意：住宿条件和设施，清洁度
2023 年 12 月入住 16 晚

2/10 糟糕

Ben

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
Dilapidated. Completely run down and awful. The hot water just stopped at random times. The floor is like walking in a funhouse, the tiles in our room were all cracked due to buckling in the floor, the ceiling was also buckling, the gym is all broken down, the fridge looked like it was recovered from a dump. The electrical outlets were too close to the hair dryer in our room which had previously melted the cord on the dryer but the hotel had not repaired or corrected the issue, making a future electrical fire likely. I know a bit about Reno’s and fire code.No way this place has been inspected properly in the last 5years. I’m not saying this to be mean, but it’s all true and I honestly feared for our safety seeing how openly bad things were knowing there were probably worse things we weren’t even seeing.

6/10 一般

Les

满意：客房舒适度
Comfortable Bed and Nothing Else Good
We were stuck in Houston due to an ice storm and this was not our first choice, but selection near the airport was limited. Everything from the moment we walked in said cheap. Staff was friendly, but you could tell that they were doing bare minimum. The room was good sized. The walls had areas where you could tell that it was scrubbed because the paint didn’t match. The knob that the door latch would hook into was broken off. The bathroom was small and the sink was in the main room. The bed itself was comfortable and clean. We never saw the airport shuttle. I called 5 times without an answer to try to get it to the hotel. We ended up having to take an Uber. We reserved the 6:30 AM to get back to the airport and along with several others waited until 7:00 before giving up and calling Uber again. Regarding the shuttle back to the airport, the front desk said that there was a problem with ice on bridges so everything was slow, but the Uber got us to the airport in 5 minutes and there was little to no traffic. If all you need to do is sleep and turn around like us, then it is ok. If you have other options, then take them.
2024 年 1 月入住 1 晚

8/10 还可以

Babajimi

满意：清洁度、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

8/10 还可以

Karl-Heinz

与配偶出行
满意：住宿条件和设施，清洁度
2024 年 1 月入住 1 晚

2/10 糟糕

Irma

2024 年 1 月入住 6 晚

10/10 超赞

Baldemar

与家人出行
满意：清洁度、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

2/10 糟糕

Moorthy

不满意：住宿条件和设施，清洁度
Very worst place. Blanket's were dirty,no power, rude employee in cafeteria.
2024 年 1 月入住 1 晚

4/10 很差

Juana

Not good

4/10 很差

真实旅客

与家人出行
不满意：清洁度
Not what pics show
This hotel is quite old and run down. Our security lever was broken off and I angled the ironing board in front of the door for added piece of mind.
2024 年 1 月入住 1 晚

8/10 还可以

真实旅客

满意：客房舒适度，清洁度
Wasnt aware the shuttle doesn't run from 12p to 3p till after i booked. So after checking out and eating I had to pay for a Lyft. I wanted a hotel and bar and this property said it had that however the bar was not open and the restaurant was outside of the hotel and did not have a bar.
2024 年 1 月入住 1 晚

8/10 还可以

ivan

满意：清洁度、服务设施、住宿条件和设施
Todo bien solo para dormir cerca del aeropuerto
2024 年 1 月入住 1 晚

10/10 超赞

Corneliu

与家人出行
满意：清洁度、服务设施、住宿条件和设施
We arrived very late at night as our plane was delayed and the bags took forever to come and we could not announce our late check in. We were worried that we would lose our room but when we finally arrived, around midnight, the receptionist was super nice and greeted us warmly and the room was still available. It made a huge difference for us and we highly appreciated it! The check in was very fast, too. Also, the parking is free at the property, too, another big plus. The convenience of being close to the airport but only about a quarter of a mile from I-59 towards downtown, makes this hotel a great option for travelers.
2024 年 1 月入住 1 晚