Orono Hudson Museum Hotels

"N/A"

"Fun place "

"The clicks need to be moved ahead on time."

"Great staff. Very clean and the kids loved the indoor pool. Only complaint would be the beds were hard, it was like sleeping on the floor. "

"Dirty room, unsafe furniture, sofa beds bedding was never changed between guests. Fitted sheet, top sheet and a gold blanket were on the bed in a mess filled with dirt, food crumbs and dirty socks. Mini Fridge had all bottom shelves missing and no little freezer. Place didn’t have many outlets. Next to king bed on the floor was a power bar, that had room lamps plugged into it. Needed access to a freezer for my special needs child to which they were unable to accommodate and I had to ask the restaurant next door. Called about the dirty sofa bed multiple times and got no answer. Went up front desk and no employee. Waited. Let him know the conditions of the bed along with the broken & unsafe furniture. He offered me a full refund but was unable to do it as I booked with hotels.com. He told me to reach out to them which I did. The staff member brought up clean bedding (while wearing rubber gloves) so we had to remove the dirty bedding and make the bed (housekeeping job not the guests) asked where I should put the dirty bedding, he wasn’t sure. One of the comforters he brought up was in a bag. I put the dirty bedding in that & put it outside of the room door in the hallway. We left earlier than checkout the following morning. No shower as the shower was extremely dirty, towels stained yellow/orange. I contacted hotels.com explaining some of the issues, however wasn’t able to tell them everything. They called hotel & couldn't make contact. Now I’m waiting. A refund is necessary!"

"Got a nice night , beautiful place"

"Room itself was great. Some of the staff was rude and basically treated me like a criminall pr some bum off the street. Even to the point they made me vacate the property and i had to stay out in the parking lot. I thought that was very rude. I also tested positive for covid this morning yet still got thrown out. "

"perfect stay"

"The hotel had been recently renovated. Nice clean rooms. If the pool is important to you, check and see if it is running before booking. My one complaint is the pool seems to be down more than it ever is running in previous stays. This recent stay it wasn't."