大堂

Extended Stay America Suites - Huntsville - Madison的評價

2.5 out of 5

評價

8.4

很好

10 分評分,優異;123 則評價中有 73 則" "
8 分評分,不錯;123 則評價中有 25 則" "
6 分評分,一般;123 則評價中有 8 則" "
4 分評分,欠佳;123 則評價中有 5 則" "
2 分評分,很差;123 則評價中有 12 則" "

8.8/10 

整潔度

8.8/10 

職員與服務

8.0/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Jazmine

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Will stay here again when in need
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月21日的回應
Dear Jazmine, Thank you for your positive feedback! We are delighted to hear that you had a great stay and that this will be your choice of accommodation whenever you need it. We look forward to welcoming you back to Extended Stay America. Safe travels!Sincerely,Hotel Management

10/10 優異

Becky

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very friendly upon arrival. They were very helpful and personable. Our room was simple but perfect. Nice kitchenette with access to whatever we needed to cook. I loved that we also had a recliner in our room as well. Very clean hotel.
於 2024 年 5 月住了 2 晚

2/10 很差

Erin

不滿:整潔度和住宿狀況
I heard the sounds of people flushing all night and it kept me awake. There was also a giant Stain on my bed. Half of the stuff was almost falling off the wall and the elevator smelt like it was burning its rubber. Would not recommend.
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月11日的回應
Dear Erin, We appreciate your feedback and apologize for any inconvenience caused by the neighboring guests during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment. We also regret knowing about any oversights by our housekeeping department while preparing your room. Kindly know for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your patience is greatly appreciated, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Sincerely,Hotel Management

8/10 不錯

Rudy

讚好:整潔度、職員與服務和住宿狀況
Very Clean, convenient, and quite comfortable beds for the pricepoint. Love no carpet, and just clean simple bed frame steel legs to the floor. Highly Recommend.
於 2024 年 5 月住了 1 晚
Hotel Management 於 2024年5月4日的回應
Dear Rudy, We're thrilled to learn about your enjoyable stay at Extended Stay America! It's wonderful to hear that you found our accommodations impeccably maintained and our beds exceptionally comfortable. Thank you for recommending us highly! We can't wait to welcome you back soon!Sincerely,Hotel Management

10/10 優異

John

讚好:住宿狀況
The front desk was nice about letting me back into the room after I checked out & forgot my cell phone charger.
於 2024 年 5 月住了 1 晚

10/10 優異

Linda

讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was very helpful, kind, and friendly
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月23日的回應
Dear Linda, Thank you for your positive feedback regarding our staff's helpfulness, kindness, and friendliness. We strive to provide exceptional service to all our guests, and we are delighted that our team made a positive impression on you. Your kind words will be shared with them as encouragement. We appreciate your business and hope to welcome you back at Extended Stay America for another pleasant stay. Sincerely,Hotel Management

10/10 優異

John

讚好:設施服務
Lady at front desk was nice and quick with check in
於 2024 年 4 月住了 1 晚

10/10 優異

Rodney

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月16日的回應
Dear Rodney, Thank you for your feedback regarding our hotel's location. We are pleased that you found our location to be convenient and enjoyable during your stay. Your satisfaction is important to us, and we appreciate your positive comments. Should you have any further feedback or if there's anything more we can do to enhance your experience next time, please feel free to reach out to us. We look forward to welcoming you back for another great stay. Thank you again for choosing Extended Stay America.Sincerely,Hotel Management

8/10 不錯

Ron (Las Vegas)

家人同遊
讚好:整潔度、設施服務和住宿狀況
Great hotel with referigator and microwave for a great price
於 2024 年 4 月住了 2 晚

8/10 不錯

Clay

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice staff and spacious rooms
於 2024 年 4 月住了 1 晚
Hotel Management 於 2024年4月14日的回應
Dear Clay, Thank you for your positive feedback and for choosing Extended Stay America. We are delighted to hear that you found our staff to be nice and enjoyed our spacious rooms. Providing excellent service and comfortable accommodations is our goal. Your comments motivate us to continue delivering exceptional experiences to our guests. We look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Management

8/10 不錯

Cpt. Dale

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was very nice and clean. Staff was friendly. Breakfast was fresh.
於 2024 年 3 月住了 2 晚

8/10 不錯

Katherine (Kasson)

於 2024 年 4 月住了 1 晚

10/10 優異

Douglas

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Very clean
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月13日的回應
Dear Douglas, Thank you for your positive feedback regarding our cleanliness! We strive to maintain high standards of cleanliness and hygiene throughout our property. Your kind words are greatly appreciated. We look forward to welcoming you back for another pleasant stay. Thank you for choosing to stay with Extended Stay America!Sincerely,Hotel Management

10/10 優異

Joan

讚好:整潔度、職員與服務和住宿狀況
I booked this hotel for a one night stay based on the reviews. I had never stayed in an Extended StayAmerica, and was impressed with how clean it smells and looks when you walk in the lobby. The hotel is clean, newer and the staff is friendly and helpful. My room was comfortable. I will definitely stay here again!
於 2024 年 4 月住了 1 晚

10/10 優異

Dominique

讚好:整潔度、職員與服務、設施服務和住宿狀況
Would stay again ! Beautiful
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月2日的回應
Dear Dominique, We're thrilled to hear that you enjoyed your stay and would choose to stay again at Extended Stay America! Providing a beautiful and enjoyable experience for our guests is our priority. Your positive feedback is greatly appreciated and motivates us to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel, and we can't wait to have you with us again!Sincerely,Hotel Management

10/10 優異

Dominique

讚好:整潔度、職員與服務和住宿狀況
Beautiful property. Would stay again !
於 2024 年 3 月住了 1 晚

8/10 不錯

Monique

多人同遊
讚好:整潔度、設施服務和住宿狀況
Clean and quality rooms for decent price. Close to shopping mall and in a quiet area.
於 2024 年 3 月住了 2 晚

10/10 優異

John

讚好:整潔度、職員與服務和住宿狀況
Great stay!
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年4月2日的回應
Dear John, Thank you for your positive feedback about Extended Stay America! We're thrilled to hear that you had a great stay with us. Providing excellent service and a comfortable experience for our guests is our top priority. We appreciate your patronage and look forward to welcoming you back for another wonderful stay in the future. Sincerely,Hotel Management

10/10 優異

Michaiah

多人同遊
This was a great place to stay for a night. Definitely worth every peny!
於 2024 年 3 月住了 1 晚

10/10 優異

Catalina

親子同遊
讚好:整潔度、設施服務和住宿狀況
I never leave reviews, but this is the nicest and cleanest Extended stay I’ve ever stayed at. It feels like a 4 star hotel, we’l definitely be back! highly recommend!
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月31日的回應
Dear Catalina, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work and will be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America.Sincerely,Hotel Management

10/10 優異

Shaylyn

讚好:整潔度、職員與服務和住宿狀況
The staff was very friendly and helpful.
於 2024 年 3 月住了 1 晚

10/10 優異

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
The age of behind the counter worked hard to get us a room as quickly as possible, even though the cleaning crew had hardly any open.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月31日的回應
Dear John, We are delighted you found our check-in service seamless and enjoyable. We are pleased to ensure a hassle-free and welcoming start to your stay. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Extended Stay America!Sincerely,Hotel Management

6/10 一般

Everett

商務旅客
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
They didn’t even clean my room all week
於 2024 年 3 月住了 5 晚
Hotel Management 於 2024年3月31日的回應
Dear Everett, We sincerely apologize if you were not informed about our housekeeping services at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide it for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We take your concerns seriously and will address them effectively for future improvement. We hope to welcome you back and provide you with the exceptional experience you always deserve.Sincerely,Hotel Management

10/10 優異

Millie

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Easy check in, the room was clean, and there weren't any issues with our stay.
於 2024 年 3 月住了 1 晚

8/10 不錯

AJ

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Staff was very nice!
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月25日的回應
Dear AJ, Thank you for your kind words regarding our staff. We greatly appreciate your positive feedback and are delighted to hear that you had a pleasant interaction with our team. Providing exceptional customer service is our priority, and we're thrilled that our staff made a positive impression on your stay. Your satisfaction is important to us, and we hope to welcome you back at Extended Stay America for another enjoyable experience in the future. Sincerely,Hotel Management

8/10 不錯

jackie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s new property so it’s clean. I liked everything but there’s no hair dryer. Also breakfast was poor.
於 2024 年 3 月住了 2 晚

10/10 優異

Christian

於 2024 年 3 月住了 2 晚

10/10 優異

Felix

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and quiet with efficient staff
於 2024 年 2 月住了 3 晚

10/10 優異

Edward

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great people
於 2024 年 3 月住了 1 晚

10/10 優異

Ivory (Huntsville)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved everything included the guest
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月27日的回應
Dear Ivory, Thank you for staying at Extended Stay America and for your generous feedback. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management

10/10 優異

Darnell

讚好:住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Amy

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

10/10 優異

Cortney

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Clean and comfy for 1
Clean and comfy for a business trip for 1. Price was great!
於 2024 年 2 月住了 1 晚

10/10 優異

John Linda

於 2024 年 2 月住了 1 晚

10/10 優異

Jon

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
#1 in cheap hotel
Best look nice receptionist couldn't ask for a better place to stay
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月22日的回應
Dear Jon, All of us at Extended Stay America appreciate your generous compliments. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We thoroughly enjoyed hosting your visit and look forward to many more in the future.Sincerely,Hotel Management

10/10 優異

James

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was very courteous and helpful. Would stay again.
於 2024 年 2 月住了 3 晚

10/10 優異

Alexcia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean stay! Staff was super friendly and the overall environment was great!
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月19日的回應
Dear Alexcia, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again for another better experience.Sincerely,Hotel Management

10/10 優異

Kelli

讚好:整潔度、職員與服務、設施服務和住宿狀況
Property was very nice. All I’d say is maybe amp up the breakfast. Add some fruit maybe. Otherwise perfect. The gentleman who checked us in was super nice and helpful.
於 2024 年 2 月住了 1 晚

10/10 優異

Sonya

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
What a awesome bunch of ppl that works there. They are friendly, great listeners and work hard to make your stay a great one. Not to mention the hard work to keeping that hole place clean. I would come back again.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月10日的回應
Dear Sonya, We're thrilled to hear about your positive experience at Extended Stay America! Our team works hard to ensure guests feel welcome and have a comfortable stay. Thank you for recognizing their efforts and for your kind words. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management

10/10 優異

Robert

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Everything was great. For the price, you gotta be crazy to stay anywhere else.
於 2024 年 2 月住了 1 晚

10/10 優異

David

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
A very safe location. It services people who work in industry as professionals which gives it an amazing family feel to it. My suggestion is to book ahead of time as it is very busy - deservingly so.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年2月1日的回應
Dear David, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad you were pleased with your overall stay. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

10/10 優異

Cierra

讚好:整潔度、職員與服務、設施服務和住宿狀況
Really nice and clean amazing front desk people
於 2024 年 1 月住了 1 晚

10/10 優異

Beverly

於 2024 年 1 月住了 1 晚

10/10 優異

Mary

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚

6/10 一般

Percy (Collegeville)

商務旅客
讚好:職員與服務
不滿:設施服務
Water was not hot but they fixed it the next day. Only provide house keeping once a week
於 2024 年 1 月住了 2 晚
Hotel Management 於 2024年1月27日的回應
Dear Percy, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

10/10 優異

Demacio

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Chloe

親子同遊, 寵物同遊
讚好:整潔度、職員與服務和住宿狀況
The front desk staff were extremely friendly and welcoming to me and my family including our Corgi Porkchop! We are in the middle of severe icy weather and lost use of our hot water at home and this hotel has come through for us. We are thankful! Very clean, very nice hotel!
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月18日的回應
Dear Chloe, Thank you for taking the time to share your feedback with us. It is truly gratifying to know that you appreciated the immaculate condition of Extended Stay America. Maintaining a clean and well-maintained property is at the heart of our hospitality philosophy, and we are delighted to have met your expectations. We look forward to hosting you again soon!Sincerely,Hotel Management

10/10 優異

bryan

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很差

Molly

商務旅客
不滿:整潔度、職員與服務、設施服務和住宿狀況
I stayed here for a work trip for 5 days. Staff was very laid back and not very professional. My room was on the first floor and the first night I was there I had to change room because there were ants all over my room. I switched rooms that night, which was nice. I was placed on the 3rd floor. I think this hotel is a great place for construction workers and men. I say that because being a young woman, I felt very uncomfortable being surrounded only by men. I got to the 3rd floor, and it felt like a men's dorm room. People laying in the halls without shirts and people blasting music all night. Also, their breakfast is very minimal. Just coffee and oatmeal. No conditioner for the shower. I will not be staying here again. But like I said I think this hotel is more for construction workers on work trips.
於 2023 年 12 月住了 4 晚
Hotel Management 於 2023年12月26日的回應
Dear Molly, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

2/10 很差

Marcus

不滿:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚