“I’ve stayed at many fine hotels, but this stay at The Emory was a customer experience which just stood out in it’s excellence. Thus, while I normally refrain from writing reviews, the Emory team deserves one. The hotel is superb as to design and food. But what is difficult catch without experiencing it yourself is the service. From the first encounter at arrival to the last greeting at our departure, one could sense the exceptional service culture within the team. Everyone were committed to make……
“The hotel is close to the Hyde Park and Buckingham Palace. The staffs were very nice and helpful. However, the equipments in the gym are a bit obsolete. It was cold in the hotel room although the heat had been turned to the maximum.”
“A brand new property that was amazing value for money. Rooms are so spacious for such a convenient location, and the little kitchen, which we didn’t use, looked to have everything you’d need for cooking. Breakfast the next morning was high quality and tasty. Only improvement would be the gym which was a bit empty and soulless. ”
“Very traditional and classic English hotel. I love the old style of building itself as you cannot experience in other 5 star hotel. Room is tiny but bed is superb. They seems lack of staff during night time as some of the orders took a while to be done. ”
“We stayed for 4 nights in the Aldwych Rm, early July, 2025. Fantastic hotel, beautifully decorated throughout! Our room was wonderful, cool, quiet, incredible bathroom, and an extremely comfortable bed!
This hotel room was worth every penny, great breakfast every morning, included in the price!
Air conditioning in room, that was so welcome during the current UK heat wave, brilliant staff, good TV setup, very easy and powerful WiFi, room amenities that included complimentary drinks and snacks!……
“Hotel is newly opened, nice environment and excellent location. However, not enough caring as 5-star Hotel, can’t find TV remote control in the room, no coffee mixer / spoon, no trash in the room, only one in toilet.
The most important for me, cannot connect wifi in my room, only able to connect the main hotel wifi, but coverage so bad and always disconnected.”
“The service was exceptional. On the second morning I was woken by the sounds of construction taking place in the room above mine. It went on for hours. When I informed the staff at reception, with my permission they moved my things to a suite while I was out. I was traveling alone so the suite wasn't essential, but I appreciated the gesture. All of the staff was very kind and welcoming. A steak ordered from room service at 2 AM exceeded expectations. A great experience overall. ”
"The first room they gave me the AC was broken
In view of the heat wave, i asked for a change of room which the reception changed for me immediately
The concierge took my luggage when I arrived at the hotel, and they said they will bring them to my room, but I waited for more than 30 mins after checking in and I called and they said it is not yet been transferred
So I went back downstairs and I had to go into the storage to see my luggages were on the luggage rack... "
"I'm very concerned with the sleeping quality that I can get in a hotel so this hotel is between 3 to 4 out of 5 for me. The bedding is very comfortable and the room is very decent and clean. The only downside is that the wall and door are really too thin, and that the hotel is busy with people in and out. The door when closed would create a loud noise capable of waking everyone up. You can hear the music and conversation of the adjacent room easily.
Also, the cleansing staff, although having done a great job in cleaning, was really creating loud noise when they clean (including slamming the door of the cleaning room). Despite putting up "do not disturb" sign outside my room, the staff knocked on my door at 9:20a.m. just to confirm if I need housekeeping service. This is simply too annoying and stressful for a quiet enjoyment of the room."