Brussels ING Arena Hotels

"I chose it for its proximity to Bruxelles-Central station and the Grand Place. In both respects, it was ideal."

"we had a relaxing city break at this lovely modern design hotel with a beautiful swimming pool. very central location, lots of affordable food options just outside the hotel. room was spacious, bed was a DREAM! a few things to know: - hotel charges for EARLY check-in! - sauna not included in the room cost - no free upgrade available when I mentioned hotels.com/expedia gold status (tho rooms were not all booked up) we would defo book again, location was great."

"Staff could be more inviting, they were all huddled up in a corner having a chat. "

"Staff was xourtwous and very accomodating for our accessibility needs."

"We had breakfast, 2 times, and the eggs and sausages were not very warm... While we were there very early. "

" I would never stay at a property managed by this company again. The staff were extremely rude and unhelpful. My room wasn’t ready at check-in time, and no one seemed to care. When I finally entered the room, it was dirty, with a lot of dust, and the pillows were old and completely flat. I went to the front desk to ask for extra pillows, but the staff member told me that was impossible. If something happens, there is no one you can talk to who is willing or able to help. There is no management available, and the staff lack basic problem-solving skills. Overall, it was a very disappointing and frustrating experience."

"YES THE STAFF SUPPORD WAS LACKING"

"Everything was fine, except the location in the business area if the city. It was out of the way from where we needed to be. "

"One of the workers agreed to give us 5 hours late check out for €50. We tried paying on card but he tried to take us for a fool by saying its not working and he wanted cash , however we relaised a button for currency conversion needed pressing on the card machine to work, we paid this and given a recepeit, the morning staff called us at 12 woken up me and my pregant wife and told us to leave and said that they did not do late check out , we have been forced to leave and no money refunded "