Individually decorated, individually furnished, free WiFi, bed sheets

Reviews of Hicksville Pines Chalets & Motel

2.5 out of 5
Hicksville Pines Chalets & Motel
23481 CA-243, Idyllwild, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 49 reviews" "
Rating 8 - Good. 7 out of 49 reviews" "
Rating 6 - Okay. 2 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 7 out of 49 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place. Will be back again.
Stayed 1 night in Sep 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service and property!!
My wofe and i second time coming here. 1st time was duri g the pandemic when everythi g was social distancing so alot has changed.(for the better) no more havi g to reserve time in the jacuzzi or the rec-room. Able to hang out with other guest is lretty kool! Staff was amazing. Loved the free breakfast in the morning. The two cats on the property (eduardo and norma) were tge sweetest. 10 outta will come back here!
Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the game room and amenities. The staff was friendly and the bed was very comfortable. We stayed in Dolly with a view of the mountains and enjoyed listening to her recordings while drinking coffee on the porch. Max and Michelle were great hosts.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun quirky property. Great location and staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Angela

Stayed 1 night in Jan 2023

10/10 Excellent

Liana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here at Hicksville Pines! The two cabins we stayed in were so cute, plus the surrounding area was great. The staff was friendly and informative. I cannot wait to go back again and check out the other cabins!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is truly the coolest place I’ve ever been. Each room is so unique, the amenities are great and the staff are so friendly. Highly recommend!!

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
After being required to pay an additional $40 to take a telehealth Covid test with negative results I showed up to not only find the staff not wearing masks, but none of the other guests as well. It wouldn’t have been a big deal if it weren’t for the 3 very unwelcoming ‘welcome’ emails sent by the owner. A long list of rules and regulations that explain every opportunity they will take to try and charge you more on top of an already expensive room. No pool. No ac. No picnic tables or places to sit outside and enjoy the mountains. Save your money and go somewhere else.
Stayed 1 night in Aug 2022
Response from Morgan on 21 Aug 2022
So you acknowledge that everyone on site had tested negative for Covid but you're then angry they're not masking as well? We don't advertise having a pool or AC in the room you chose. There are picnic tables however and I'm not sure how you missed those.

8/10 Good

Kimberly

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Claudia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The plaid pantry was very nice. The couch was a little rough and needed some cleaning. The carpet needs some cleaning as well. Other than that the cabin was very nice and cute.
Stayed 1 night in Jul 2022

8/10 Good

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Sean

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2022

8/10 Good

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome vibes!!
Had a delightful experience on the property. Private, peaceful, and had a blast in the game room! We had it all to ourselves, jukebox and all! We needed a break from the oppressive blanket of heat in the desert. Hicksville offered the decomposition we needed. We stayed in Christmas Town in mid June, lol. WOW!! We'll be back!
Stayed 1 night in Jun 2022

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is a must-stay!
My gf and I LOVED the vibe, on the property. We definitely want to come back and stay in a different-themed room! Staying only one night didn't do it justice. 10's across the board.
Stayed 1 night in May 2022

2/10 Terrible

Rosemary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of crazy owner! Beware of stairs!
At age 83 with a bad back, I was unable to navigate 14 stairs required to reach my room. Innkeepers Isabelle & Sophia arranged room exchange with a young couple just arriving. When they phoned owner in Los Angeles, he told them “No room exchanges!” Owner refused to refund $506 paid for two nights. Unable to find alternative lodging on Memorial Day weekend I sat in lobby. As it grew dark, Sheriff sent by owner arrived to arrest me for trespassing!!! I’m still in shock.
Stayed 2 nights in May 2022
Response from Morgan on 16 Jun 2022
Rosemary... If you have a bad back, you should call before booking to see what floor a room is on. The innkeepers were not correct. That room was not available for the entirely of your stay. Also, why should other guests who booked a room with a full kitchen be inconvenienced because you aren't aware that sometimes motel rooms are on the second floor. You told the police you couldn't drive after dark however you left during the day and came back to throw a temper tantrum like a 5 year old that didn't get her way. Instead of leaving the property again, you refused to leave our closed lobby and gift shop for the entire night causing the entire staff an immeasurable amount of stress. I tried to call you several times and you wouldn't answer. You were were clearly breaking the law and should of been arrested imho.

10/10 Excellent

Samantha

Stayed 1 night in May 2022

10/10 Excellent

Tatiana, Arcadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hicksville's cabins are absolutely adorable, and it's nestled in a magical location in the mountains. There's good hiking nearby, and a cute little town. I finished each night with a soak in the hot tub, and enjoyed playing in the games room one night as well. Would love to come back.
Stayed 3 nights in Mar 2022

10/10 Excellent

Bety

Travelled with group
Liked: Cleanliness, property conditions & facilities
I had the best time ever
Stayed 1 night in Mar 2022

6/10 Okay

Byung

Stayed 1 night in Feb 2022

2/10 Terrible

Andrea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My wife tried to check in but Staff member Sarah yelled at her. Very rude unprofessional staff, would have left but it was the last available room in Idyllwild. Total vibe killer.
Stayed 1 night in Dec 2021

2/10 Terrible

LUZ E

Travelled with family
Disliked: Staff & service
My money was stolen.
Stayed 1 night in Dec 2021
Response from Morgan on 5 Jan 2022
Nobody stole your money. You booked without reading the policies and showed up with kids when we're 21+. I'm sorry but we can't give refunds for same day cancellations.

10/10 Excellent

Lindsay Nicole

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a perfect spot for a little get away. Especially if you’re in the mood to do nothing but enjoy the amenities and ambiance of the property-this is it.
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay
Absolutely horrible! The manager was rude and confrontational the facility was unkempt and run down They completely negative experience on all levels
Stayed 1 night in Sep 2021
Response from Morgan on 3 Oct 2021
I'm sorry you don't like our vaccination policy and felt the need to make up the condition of the place because you weren't allowed to stay :(

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
We are enjoying the uniqueness of the rooms and the beautiful property they sit on.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was great. It is a mountain cabin at is base but each room is theme decorated.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved Hicksville it is such a cute place. A good spot to get away & relax. Its a short 5 min drive into the cute tiny little town. I loved my 1 day get away. I can not wait to go back.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great- the actual property was under construction- & unsightly- Room cleanliness was not acceptable - Bed was falling apart Carpet saturated with unsightly stains Visible Cobb Webb’s and dust Windows filthy!
Stayed 1 night in Apr 2021
Response from Morgan on 14 Apr 2021
We are not under construction actually. We were remodeling a bathroom and we're generally working on projects to improve the property. The bathroom remodel was in a different building than your but I guess some people need everything to look perfect at all times. As far as your cleanliness claims, you told the innkeeper everything was great during your stay. I inspected the room after your review and it looked great. After your stay, you did request a full refund on Expedia for issues that don't seem to exist. I'm sorry but you seem like some sort of scammer. Or a Karen maybe?

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt jolly in the Dolly room
We stayed at the Dolly Parton room it was such a hoot!!!! Would like to come back to experience the other theme room's.
Dolly Parton decor
Front of cabin dine in or out
A wooden bathtub!!!
Play pinball why not?
Stayed 1 night in Feb 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place after visiting for the first time. I will definitely be coming back again and again. This is now my favorite mountain spot in SoCal for sure! Staff was great... just show up with a cool vibe & thick skin and you’ll have a good time lol
Stayed 1 night in Mar 2021

10/10 Excellent

Monte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and rooms. Can't wait to come back!!
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, cool location and amenities. Clean and really comfortable.
Stayed 2 nights in Dec 2020

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Very unique and fun place! Such a beautiful location as well, loved it there! Only complaints are the bed was uncomfortable and the floor was dirty but overall a very awesome place! I would definitely stay here again and try out some of the other themed rooms
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2020

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haunted Stay
We stayed in the Disney themed room - Haunted Mansion. Absolutely amazing job at bring the ride to life in your hotel room! The secret door leading to the restroom was perhaps my favorite room feature. Check-in and check-out was easy and the staff was super friendly. At the time of our stay, they had kittens on property they let my wife hold even though they had already gone to bed for the night! Area was quiet at night, so quiet you could hear the battalion of crickets chirping you to sleep. Completely peaceful. Would totally return!
Stayed 1 night in Aug 2020

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best discovery in a long time
Awesome place!!!
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Kitschy Excape
The room was very adorable, but HOT. And a the online pictures make the rooms seem much larger than they are. Overall, the staff was awesome and friendly. They have dealt with the COVID19 issues in a clear way. The proximity to town and outdoor activities was great. We will probably come back when the weather is a bit cooler.
Stayed 1 night in Aug 2020

8/10 Good

B&G, Palm Springs

Travelled with family
Liked: Cleanliness, staff & service
Room was unique in decoration and style. Game room was a fun experience. Vending machine was very usefull.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Jackie, California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing, definitely would come back durning the winter to see the snoow!
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time at thie property. The first was during winter. Both times were amazing. Besides it being super unique, there's so much to do, or not do, if you want to relax. Super fun with a group of any size.
Stayed 1 night in Jun 2020