2/10 Terrible
Marianne K.
31 Jul 2024
Disliked: Cleanliness
Mice in the house, missing window & door screens
It's a shame but this property is not well kept. I have been coming to Idlywild for many years staying in vacation homes. This is the first time I have stayed at a property that was unacceptable. Aside from little things I did not complain about, like the outside decks not being cleaned (covered with dust, pollen and no cushions put out), as well as cobwebs everywhere, window screens missing, no sliding door screen, meaning we could not open them because bugs, birds and critters can get in, along with little air ventilation because master fan was not working and it was hot - we were faced with mice in the house. Apparently this was not a new problem as we noticed later there were little traps of which one had a fresh dead mouse in it in the cushion closet. The mice we saw started late at night, running in the game room and middle dining room, one was in the closet climbing the walls. We noticed there is a gap between the garage carport wall and floor in the game room where they can come and go freely. The management company did find us a new place at 11:30 at night which was appreciated but they did not adjust the price as the other place was smaller and rented for much less per day. Needless to say, bad experience overall. Hopefully the problems at Moonlight have been addressed by now- ask before booking.
Marianne K.
Stayed 3 nights in Jun 2024