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"Lovely staff, easy check in, great location next to station, highly recommend :)"

"部屋にはベッドと畳の上にテーブルがある部屋だったのでくつろげました。カビ臭いにおいがするのは気になりましたが掃除は行き届いていました。温泉はとても良かったです。"

"Loved it! Authentic and comfortable. Great location. Great hosts! "

"There was a stain on the tatami floor. It also seems to be the season when small insects or cockroaches appear. Despite staying on a high floor with no windows open, I noticed these bugs in the common areas. It would be good if the staff could address this issue rather than letting them roam freely in those spaces."

"It was a nice pleasant stay."

"食事の質が残念"

"Food and service were excellent."

"We loved our stay at the Hakuba Tokyu Hotel! We only had 2 nights in the area but wish we could have stayed longer. The hotel provides a free shuttle to the Happo One Gondola (and other ski resorts if necessary) and to the train station - very helpful! It is in an excellent location - close to the Happo One Gondola and plenty of places to eat. We ate in the hotel itself and the food and service were excellent. The onsen was incredibly clean and relaxing. We would definitely recommend this hotel...

"Shuttle bus is provided for people would like to ski. onsen also great in there ."

"Unique property and a cozy alpine feel"

"Got to the place pretty late and was expecting to just ramen in myself but I was welcomed by Mike at the parking lot to pick my luggage to my room! Thankful to have Leo and Mike to cook BBQ for me! Dinner was just next level❤️ great stay that feels like HOME! Thanks to Mike recommendation, my intinery is set for the next 2 days ! "

"The was absolutely no access to the internet either in the rooms or the public areas. I also was bitten by a bed bug from the extra bedding in the room cupboard. This hotel is fine for family groups and those who like regimented experiences but not for travellers wanting an more memorable onsen experience"