Independence Family Hotel

"Great shower! Perfect water pressure and so relaxing. "

"Most staff were friendly and helpful. There was a staff member that was not very friendly or helpful. We had to move rooms and after moving rooms the new room didn't have a remote. When we went to ask for a remote the lady said she didn't have any remotes and didn't seem to want to help figure out how to get a remote. Also if you want stuff to drink get it somewhere other than the hotel because bottles of water are $4"

"I was double charged for my stay. I still have not received a refund. It took a hour to check me in. The key creator didn’t work, so I had no key. The microwave didn’t work and I requested twice for a repair; no response. Toilet wasn’t clean upon arrival. Found someone else’s underwear near the bed. No towels in pool area…when requested the lady said there were no towels available."

"I received an email prior to check in that allowed me to check in online. However, when I arrived it had only checked me in to one of my 2 rooms. I had to finish the check in at the front desk, so it didn't really save me anytime. When we got to the 2 rooms, both of the rooms had not been fully cleaned and had no bedding on any of the beds. They quickly got us a new room, but I was not impressed with their organization. We returned to this same hotel on our return portion of our vacation and check in took 10-15 minutes. There were 2 employees, but again it seemed very disorganized and like everything was taking forever. The following morning I needed to use a computer for work and both computers in their business center were out of order. All in all, it ended up being fine, but I was not impressed. "

"Good service "

"The property was very clean and comfortable. There was a loud noise that was banging periodically through the night that made it hard to sleep. However, the winds were blowing at 50 mile an hour plus so I am sure that that had something to do with it. I didn’t realize there was no parking other than the parking garage that is attached to the hotel and they don’t tell you until you check in that. It is $30 to park there each day. All in all, I would stay there again however if there is a another hotel that is in the same vicinity with free parking, I would probably choose that hotel over this one."

"Place was great "

"Nah"

"Clean room, great staff !"