We understand that staying in a downtown location has its particular quirks and costs, but our stay here was lackluster, tbh.
When we arrived we saw that it only has a valet lot on site, which wasn't unexpected but keep in mind that this will be an additional cost on an already spendy stay.
However, once we entered the lobby, the gentleman behind the desk informed us that they were sold out on the room we had booked...we had booked 4 weeks ago. Instead of a double queen we had planned for us and our teenaged daughter, they could offer us a suite and an air mattress. Not a pullout...a literal air mattress...for a $400.
However, our suite was a suite in name only as it was literally just a larger room that had enough floor space to house an air mattress. The entire room was a billboard for microtransactions. $6 Fiji water, $5 regular sized candy bars, a small bottle of low tier wine that held two-glasses worth for $25. Our mini fridge was fully stocked. However, nothing else will fit in the fridge so forget about storing left over dinner or other items. Our room also had a massive crack in the window and overlooked the bus station...fancy!
I'm not one who asks for compensation when something isn't right, but not once were we floated a discount, comped parking or even drink tickets for the bar. I'm just taking this as an expensive lesson in choosing to not stay here again.
