Kigali Inema Art Center Hotels

"Good clean hotel. Friendly staff"

"High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali. "

"There was no airport shuttle for platinum member as promised. Toilet design was poor as the shower didn’t have a cubicle and water was all over the place. Breakfast was monotonous, same thing every morning for 3 days. They ran out of chicken after the first day and no effort was made towards restocking. Pool was was too cold without heating. Only good thing was the infrastructure and appliances. No refills of water, soap etc throughout our 3 day stay"

"Okay "

"Room was nice and staff were lovely. This hotel is a massive operation. It’s loud and busy and chaotic. Food was ok in the Italian restaurant. Breakfast was mediocre-some of the worst croissants and cheeses I’ve ever had at a hotel breakfast buffet. Truly awful. If this is the kind of thing you like-it’s perfect. Otherwise-it’s not worth the money."

"Nothing stood out…"

"I had an excellent stay at this historic hotel. It was spotlessly clean and nicely decorated. The staff were friendly and accommodating. The bar and restaurant were also very good. Great views over the surrounding area and within east walking distance of the city center. I would thoroughly recommend!"

"Rooms should be made conducive for business travelers: 1. Include sizeable work stations 2. Small refrigerators 3. Improve on general property maintenance; otherwise, the location is perfect."

"Subject: Urgent: Fraudulent Hotel Listing & Refund Request for Booking To the Hotel.com Customer Service Team, I am writing to report a fraudulent hotel listing on your website and to request a full refund. I booked a hotel called "N G Residance" in kigali for 5th October to 10th October and paid USD $450.00. Upon arrival, we discovered that no hotel by this name has ever existed at the listed location. It is clear that we have fallen victim to a scam facilitated by a fake listing on your platform. We endured a horrible experience, being stranded without accommodation upon arrival. We demand a full and immediate refund of the $450.00. Furthermore, we urge you to immediately investigate and remove the fraudulent "N G Residance" listing from your website. This incident raises serious concerns about your vendor verification process. Please take steps to ensure no other customer has to go through a similar ordeal. You can reach me at +8801753055803 or info@sarso.org to resolve this. Sincerely,"