“I made confirmed reservations through Expedia for two rooms at this hotel back in March. But I arrived at the hotel after 9-hours of driving only to find that the hotel could not locate a confirmed reservation for me. They said that they only had one room available so could not accommodate us, and made no other effort to find an alternate solution or hotel for us. Was very disappointed in their poor level of customer service, and would not recommend this hotel.”
“I made confirmed reservations through Expedia for two rooms at this hotel back in March. But I arrived at the hotel after 9-hours of driving only to find that the hotel could not locate a confirmed reservation for me. They said that they only had one room available so could not accommodate us, and made no other effort to find an alternate solution or hotel for us. Was very disappointed in their poor level of customer service, and would not recommend this hotel.”
Stephen
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