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Reviews of Antea Palace Hotel & Spa

Antea Palace Hotel & Spa
Kucuk Ayasofya Mah. Yusuf Askin Sok., Kadirga, 28, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 169 out of 583 reviews" "
Rating 8 - Good. 234 out of 583 reviews" "
Rating 6 - Okay. 109 out of 583 reviews" "
Rating 4 - Poor. 41 out of 583 reviews" "
Rating 2 - Terrible. 30 out of 583 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

DESIREE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service staff with wonderful Breakfast and easy order to your room dinners from outside vendor which were delicious!
Stayed 2 nights in May 2024
Response from Yusuf Güzel on 17 May 2024
Dear: DesıreeThank you for your possitive review.Glad to see that you have enjoyed your stay, hope to see you againKindest regards

8/10 Good

Easmin Md mizanur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and the location everything near by
Stayed 3 nights in Nov 2023
Response from Yusuf Güzel on 17 May 2024
Dear: MizanurThank you for your possitive review.Glad to see that you have enjoyed your stay, hope to see you againKindest regards

10/10 Excellent

Burhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absoloutely wonderful hotel. The hotel is in a prime spot to walk to major attractions and also beautiful parks, shops and restaurants. This was our second stay in 10 days, the latter being due to missed flight connection. We did not hesitate in returning to the hotel and the staff went out of their way to accommodate us. Special thanks to Fatih, Yunus and Yusuf who helped us immensely to get comfortable before returning home. Highly recommended and I'm sure we'll return again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Yakub

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were accomadating. We asked if we can have our rooms changed as the one we were given had a room with a view of a school building. The staff moved us the next day to the other side.
Stayed 8 nights in Jun 2023
Response from Management on 17 Jul 2023
Thank youhope to see you again.kindest regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the blue Mosque, Aya Sofiya Cistern and Grand bazaar. Do need to take taxi to Bosphoros. Good cheap dining - staying close to other areas the costs are more for everything!
Stayed 3 nights in Jul 2023
Response from Management on 17 Jul 2023
Dear Susan,Thank you for your possitive review.Glad to see that you have enjoyed your stay, hope to see you againKindest regards

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, staff and location
This was our second stay at this hotel the first was about 8 years ago. We chose it again because of the location, easy walking distance to all the sites in the old city and the restaurants. The hotel is a lovely place and they have a great small indoor pool, hammam and sauna, great for relaxing after a day of walking the old city visiting the Blue Mosque, Hagia Sofia, Grand Bazaar and the Basilica Cistern and more. The staff are great and very helpful and always ready to assist, great people the Turkish. We highly recommend the Antea Palace Hotel & Spa.
Entrance
Hammam
Stayed 4 nights in Jan 2023
Response from Management on 3 Mar 2023
Thank you Monica, you're always welcome again.Wish you the best

10/10 Excellent

yaicara

Stayed 3 nights in Apr 2022
Response from Tolga Kaçan on 25 Jun 2022
Dear Yaicara, It is a a great pleasure to see best rating given us by you after your stay at Antea Palace Hotel. We are delighted to share your rating with all our team members. We were delighted to welcome you to our property. It would be pleasure to host you in our hotel again. Best Regards Guest Relation Team

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 4 nights in Mar 2022

8/10 Good

Ammar

Liked: Staff & service
Stayed 2 nights in Jan 2022

2/10 Terrible

Verified traveller

The hotel was closed from march I arival by the time and I see hotel close no one there and I go to another one
Stayed 5 nights in Aug 2020

10/10 Excellent

NIKOLINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is o.k Very clean hotel,close to Sultan Ahmed.
Stayed 1 night in Jan 2020
Response from Tolga Kaçan on 9 Mar 2020
Dear Guest, Thank you for posting a lovely review of your stay at Best Western Antera Palace Hotel&Spa, we very much appreciate your positive feedback. We hope we will have the pleasure of welcoming you back for a another lovely stay soon. Guest Relation Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk around old town to shop, eat and view sites.
Stayed 1 night in Dec 2019
Response from Guest Relation department on 20 Jan 2020
Thank you for taking the time to post this review on booking page, we always listen our guest and do try best to make better service,epsecailly we are very carefull about make people feel stay special. ıf I can be of assistance in the future, please don't hesitate to contact us, Kindest regards

10/10 Excellent

Parveen Singh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel location with excellent staff
One word for our 4 night stay...perfect. I can look more than the way staff look after their guest. Thanks and surely recommend this hotel. Close to tourist hub and transport.
Stayed 4 nights in Dec 2019
Response from Guest Relaation Department on 20 Jan 2020
Thank you for taking the time to post this review on, we always listen our guest and do try best to make better service,epsecailly we are very carefull about make people feel stay special. ıf I can be of assistance in the future, please don't hesitate to contact us, Kindest regards

10/10 Excellent

Mosthafizur

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice staff, we're coming back again in 4 months
Stayed 7 nights in Nov 2019
Response from Guest Relation Department on 28 Nov 2019
Dear Our Guest, Thank you for taking the time to post this review on booking page,we always listen our guest and do try best to make better service,epsecailly we are very carefull about make people feel stay special. Again,thank you for taking time to write a review about us ,We believe our future guests will impact positively.and won't feel any disappointment. ıf I can be of assistance in the future, please don't hesitate to contact us, Kindest regards

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly staff on reception. Hotel shuttle service from airport was good. Breakfast was also good. So all around it was a good experience
Stayed 4 nights in Nov 2019
Response from Management on 21 Nov 2019
Dear Our Guest, Thank you very much, I was very glad to see your kind,possitive comment that we were able to meet your expectations during your stay in istanbul. Again,thank you for taking time to write a review, We hope we will have the pleasure of being your host again in your future trips to Istanbul.If I can be of assistance in the future, please don't hesitate to contact me directly. Kindest regards Ercan ULU Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel but location a bit awkward because hotel at the bottom of a very very steep hill. Not good for people with walking disabilities.
Stayed 4 nights in Oct 2019
Response from Guest Relation Department on 28 Nov 2019
Dear Our Guest , Thank you for taking the time to post this review on booking regarding your recent stay at our property ,I would like to apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't the hasitate to contact me directly Kindest regards

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was very good. Walking distance from all the main attractions. The staff were all very pleasant.The hotel needs a upgrade. The rooms are small. The facilities are all very old and not in good working condition. TV in the room was not working, regardless of how many time we asked for it to be fixed. It was very old stuck on and the screen was jumping continuously. the bathroom was very dated,and everything seemed to be patched up. This is not a 4 star hotel. Not good value for money considering it is advertised as 4 star I would say it is more 3 star.
Stayed 5 nights in Oct 2019
Response from Hôtel Guest Relation on 31 Oct 2019
Dear Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. Dearest Guest we always do lookafter hotel guest especially when guest need help,we do not tell people what to write but we always very keen to lookafter when they are accommodate and we certainly 4 stars boutiqe Hotel.please do read hotel feedback our advide is always when you are stay in the hotel please do speak with hotel desk if nothing help then please share your feeling.. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regard Arzu Ozturk

2/10 Terrible

Verified traveller

Best Western Antea Palace Hotel & Spa Istanbul, Istanbul (and vicinity), Turkey
Stayed 9 nights in Oct 2019
Response from Guest Relation Department on 28 Nov 2019
Dear Our Guest , Thank you for taking the time to post this review on booking regarding your recent stay at our property ,I would like to apologize for not exceeding your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't the hasitate to contact me directly Kindest regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff will definitely come again. Staff was very friendly and helpful
Stayed 3 nights in Oct 2019
Response from Hôtel Guest Relation on 1 Nov 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards

6/10 Okay

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
there was a gym but it didn't open until 10am. staff made you feel like you were doing them a favor not that you were a paying customer
Stayed 3 nights in Sep 2019
Response from Hôtel Guest Relation on 1 Nov 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Located close to Blue Mosque and Hagia Sophia, after a steep walk. Unfortunately the Wi-Fi is poor and unreliable.
Stayed 2 nights in Sep 2019
Response from Hôtel Guest Relation on 31 Oct 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Hôtel Guest Relation on 31 Oct 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2019

4/10 Poor

Naser

Travelled with family
Disliked: Property conditions & facilities, room comfort
Lousy
The rooms not as in picture,the bathroom very small ,hardly can fit I shower ,while taking shower could not turn around,really lousy,the aircon does not cool off ,the done maintenance when we asked ,tv sucks always goes off cable TV ,ancient building not updated
Stayed 3 nights in Sep 2019
Response from Hotel Guest Relation Dept. on 15 Sept 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Dear Guest we are very sorry you were not very happy with the facilities,We have a geust relation department this department is usually deal with hotel guest difficulties,if we knew you were not fitt you bath we would be able show another rooms. Tv and A/C is fine but if any emergency we always have a tecnic servise like 24 HRS. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards Arzu Ozturk Guest Relation Department

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
The hotel is nicely located . Not far from the grand bazaar or the Blue Mosque. However it was not well indicated and access by car is a bit difficult. Staff was nice and helpful. Room was ok as a bit noisy and very warm.
Stayed 1 night in Aug 2019
Response from Hotel Guest Relation Dept. on 15 Sept 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please do not hesitate to contact us, Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards Arzu Ozturk Guest Relation Department

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 mins walking distance to blue mosque, little Hagia Sofia and other sites on the route.
Stayed 5 nights in Jul 2019
Response from Hotel Guest Relation Dept. on 21 Jul 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful. Good breakfast
Stayed 4 nights in Jul 2019
Response from Hotel Guest Relation Dept. :) on 21 Jul 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards

2/10 Terrible

Verified traveller

Stayed 11 nights in Jun 2019
Response from Hotel Guest Relation Dept. on 21 Jul 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards

10/10 Excellent

Nida nazir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So homely!!!
Situated in One of the safest town!!!! Absolutely loved everything about this hotel and town
Stayed 2 nights in Jul 2019
Response from Hotel Guest Relation Dept. on 22 Jul 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Hotel Guest Relation Dept. on 25 Jun 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
A centrally located hotel with friendly, helpful staff who went out of their way to help and advise us. Clean, comfortable with a great breakfast and clean, quiet spa area. Lovely and would recommend.
Stayed 1 night in Jun 2019
Response from Hotel Guest Relation Dept. on 25 Jun 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2019
Response from Hotel Guest Relation Dept. on 25 Jun 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

4/10 Poor

Radu, Constanţa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I won’t come back here. Was far from what I expected.
Stayed 4 nights in May 2019
Response from Hotel Guest Relation Dept. on 25 Jun 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

6/10 Okay

Akshay

Liked: Property conditions & facilities, room comfort
Good location !
Good location just a short walk from the blue mosque and hagia sophia. The location was however not easy to find. Reception people could be better and focus on their job rather than trying to sell you a package. Their focus of to sell rather than getting us checked into the room. Try Sura Design as an alternate option
Stayed 1 night in May 2019
Response from Hotel Guest Relation Dept. on 25 Jun 2019
Dearest Guest, Thank you for taking time telling about your recent stay at our property. Your vacation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us,Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the welcome we were given at the hotel and the way in which our travel needs were organised. The room was comfortable and clean and the breakfast options were plentiful. It was also great to discover that the hotel was situated so close to a wide range of local restaurants and places of historical interest.
Stayed 4 nights in Apr 2019
Response from Hotel Guest Relation Dept. on 9 May 2019
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Jeanette

Liked: Cleanliness, staff & service
Faded Turkish grandeur!
Pros: location was excellent unless you have a mobility problem. For us it was great. So close to the Hippodrome and the fantastic mosques, museums etc. It is at the bottom of a pretty steep hill so if mobility is an issue, this hotel is not for you. Staff were helpful and knowledgeable. Shower had constant hot water, hair dryer was great. Clean towels and toiletries. Beds were comfortable and pristine white sheets. My single room had a double bed and enough storage but was very small! Drinks were inexpensive. Breakfast was plentiful and typical Turkish fare. Free WiFi that was very effective. Cons: Some of the furniture was very badly stained. Unpleasant. When it was pointed out, the chair was moved to another table. The carpet on the stairs was a bit wobbly on some of the steps. Showers were clean enough but could do with having the sealant being replaced as it was pretty unpleasant. Some staff training for the housekeeping staff would not go amiss. There was no consistency in terms of towels being replaced or the minibar being refilled. All in all we had a very pleasant stay but the hotel would benefit from some investment!
Stayed 8 nights in Apr 2019
Response from Hotel Guest Relation Dept. on 30 Apr 2019
Dear Customer We thank you for filling in the hotel feedback regarding your reservation and for writing about all your feelings about your recent stay at our hotel. Your holidays have been very important to us and we appreciate your comments. By telling us what you enjoyed about your stay and how we can improve, you are helping us deliver a superior experience for you and other customers in the future. We hope you will come back to see us soon. If I can be useful in the future, do not hesitate to contact us. Thank you again for taking the time to answer the survey. We appreciate your loyalty to our brand.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019
Response from Hotel Guest Relation Dept. on 30 Apr 2019
Dearest Guest Thank you for completing the booking feedback and writing about all your feeling regarding your recent stay at our property. Your vacation was very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely Arzu Ozturk

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and polite, they went out of their way to ensure we had a great holiday! I asked for a birthday surprise for my friend and they did an amazing job with cake, balloons, fruit basket and wrote her name down on the bed!!
Stayed 3 nights in Mar 2019
Response from Hotel Guest Relation Dept. on 30 Apr 2019
Dearest Guest Thank you for completing the booking feedback and writing about all your feeling regarding your recent stay at our property. Your vacation was very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely Arzu Ozturk

8/10 Good

Verified traveller

Stayed 11 nights in Feb 2019
Response from Hotel Guest Relation Dept. on 30 Apr 2019
Dearest Guest Thank you for completing the booking feedback and writing about all your feeling regarding your recent stay at our property. Your vacation was very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely Arzu Ozturk

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has lovely staff who were extremely helpful. Rooms were a bit dated but clean and in good condition. Breakfast pretty good, lots of variety. Good wifi. Would stay here again. However the lift is small and the centre of Istanbul is a 15-20 minute walk uphill with iffy pavements so I'm not sure it would be a good choice for someone with mobility issues. Fine for anyone else though
Stayed 3 nights in Feb 2019
Response from Hotel Guest relation department on 30 Apr 2019
Dearest Guest Thank you for completing the booking feedback and writing about all your feeling regarding your recent stay at our property. Your vacation was very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely Arzu Ozturk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel good location. swimpool a bit on the small side.
Stayed 3 nights in Jan 2019
Response from Hotel Guest Relation Dept. on 14 Feb 2019
Dearest Guest Thank you for completing the survey regarding your recent stay at our property. Your holiday is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Relation Department

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Hotel Guest Relation Dept. on 19 Jan 2019
Dearest our Guest Thank you for completing the survey regarding your recent stay at our property.. Your accommodation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Hotel Guest Relation Dept. on 19 Jan 2019
Dearest our Guest Thank you for completing the survey regarding your recent stay at our property.. Your accommodation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

6/10 Okay

Suraya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very helpful. The room was clean but very old. It was extremely noisy at night. Further from the tram stops than I expected. Linen and towelling can be improved. The breakfast buffet was lacking in hot foods variety.
Stayed 4 nights in Dec 2018
Response from Hotel Guest Relation Dept. on 19 Jan 2019
Dearest our Guest Thank you for completing the survey regarding your recent stay at our property.. Your accommodation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Alexei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Really good quiet area close to city center. Excellent staff, helpful. Unfortunately spa didn’t work for 2 out of 3 days
Stayed 3 nights in Dec 2018
Response from Hotel Guest Relation Dept. on 19 Jan 2019
Dearest our Guest Thank you for completing the survey regarding your recent stay at our property.. Your accommodation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,

8/10 Good

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Hotel Guest Relation Dept. on 6 Dec 2018
Dearest Hotel Guest Thank you for completing the survey regarding your recent stay at our property.. Your accommodation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Relation department

8/10 Good

Verified traveller

A bit dark interiour, but nice and helpful staff. Breakfast not very European
Stayed 3 nights in Nov 2018
Response from Hotel Guest Relation Dept. on 6 Dec 2018
Dearest Hotel Guest Thank you for completing the survey regarding your recent stay at our property.. Your accommodation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Relation department

8/10 Good

JF, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
So so Hotel - strange decor. The area is nice. Not far from Little Aya Sofya. Breakfast is good.
Stayed 1 night in Oct 2018
Response from Hotel Guest Relation Dept. on 6 Dec 2018
Dearest Hotel Guest Thank you for completing the survey regarding your recent stay at our property.. Your accommodation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Relation department

4/10 Poor

MasoodKhan, Toronto

Liked: Cleanliness, staff & service
Location. Friendly staff particularly the General Manager of the Hotel. Construction behind the Hotel, noise starts around 7:30 am. Pool is very small. Breakfast is hopeless
Stayed 4 nights in Oct 2018
Response from Hotel Guest Relation Dept. on 6 Dec 2018
Dearest Hotel Guest Thank you for completing the survey regarding your recent stay at our property.. Your accommodation is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Guest Relation department