Minibar, in-room safe, desk, blackout curtains
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Reviews of Buhara Hotel

2 out of 5
Buhara Hotel
Küçük Ayasofya Mah., Çardakl Frn Sok. No3 Sulatnahmet, Istanbul, Istanbul

Reviews

6.6
Rating 10 - Excellent. 19 out of 93 reviews" "
Rating 8 - Good. 31 out of 93 reviews" "
Rating 6 - Okay. 15 out of 93 reviews" "
Rating 4 - Poor. 6 out of 93 reviews" "
Rating 2 - Terrible. 22 out of 93 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Travelled with group
Liked: Property conditions & facilities, room comfort
Not what we expected, travel advice included
Don't really know where to start with this one, £16 a room per night, clean cheap and central so we can't complain. However, it's not the hotel from the pictures, so this is advice for any future visitors as we'd never have found it without our taxi driver who also struggled. There is no reception, you have to go and pick up the keys from the Buhara mini-mart at the end of the road, they'll then take you past the pictured hotel (looks closed down) to an unsigned door and up to the rooms. In ours there was a double and 2 single beds, washing machine, kettle, microwave, etc. They were clean and comfy. The advertised communal coffee area wasn't there, however there are plenty of cafe's local. It's only a 5 minute walk to Sultanahmet Square with the Blue Mosque etc, however it's all up a very steep hill so if you have mobility issues, take that into account.
Stayed 3 nights in Jan 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no Buhara Hotel. Property is abandoned and has been for a while. I was put in Buhara Apartments. There is NO reception , never mind 24 hours .Google maps led me to empty building. There was no breakfast that I had paid for, and if there was Wi-Fi there was no one to give me password. This is disgraceful that Buhara Hotel is still being advertised on Expedia. I will be seeking recompense for my fraudulent stay.
Stayed 5 nights in Jan 2024

4/10 Poor

Aasma

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is advertised as a hotel but infact it is an apartment so the name is misleading, there is no room service, you have to clean the room yourself, towels never got changed and once the toilet roll runs out you have to buy your own, its a family ran block of apartments the family is helpful, speak little english so sometimes was difficult to communicate. There are no baby cots. The location is ok, it about 10-15 min walking distance going uphill to get to the blue mosque. Overall i wouldnt stay there again, i would rather pay more and stay at a proper hotel with room service.
Stayed 7 nights in Feb 2023
Response from mehmet on 6 Mar 2023
We have both a hotel section and an apart section. Your reservation was in the apat section, that percentage was in the apart section. In the apartment section, cleaning is done if the customer requests it, otherwise no one can enter the room. If there is something missing because it is an apartment, if they tell us, we will take care of it immediately.

2/10 Terrible

MARIAM

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel ever. It was extremely disgusting and dangerous (wire which was loose). We didn’t stay there and booked another hotel. I need a refund on this.
Stayed 6 nights in Feb 2023
Response from mehmet on 6 Mar 2023
You may have liked it But at your time there were 3 more reservations. Garet menu remained. Our hotel is the safest place in this area because there are 3 cameras outside, 2 cameras in the corridor, 3 cameras at the entrance.

6/10 Okay

Nicole, Eatontown

Travelled with family
Disliked: Amenities
It was a cute room, comfortable bed but they didn't include breakfast like it said it does. They were also supposed to provide bottled water (as stated in their description) and they didn't. I understand that you get what you pay for, but I expect to receive what was promised when I booked the room. The people were nice, which was good but they didn't even provide towels. Very disappointed but it's a good thing we didn't spend much time at the hotel. I would not go back here. The plus side is that they do offer to pick you up at the airport for a decent fee.

2/10 Terrible

Chingis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was closed. So, we returned back to airport.
Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Booked with Buhara Hotel because of the location and the airport transport included. Prior to arrival I notified the Hotel of arrival time and date, the hotel replied with minimal vague directions about how to find the airport shuttle and presenting in a much clearer fashion a Eur40 van service which I didn't go for. Knowing nothing about the airport I trusted the directions mentioned "the meeting point Office". There were no such a place at the airport and I ordered an Uber instead. When I arrived I was told that my room was not available and that I'd be temporarily offered an "apartment" instead until the said occupiers check-out next day, which was very strange since I did notify the hotel of my arrival details, it was late, snowing, and I was exhausted so I didn't argue. I was escorted to what seemed like an illegally built tiny roof room few buildings away, checking with the man next day he told me I can remain in that room for the rest of my stay. Apart from the scheming and the 4 floor stair climb, the room was perfectly fine! The view was nice, it was just as big as I expected, and heating was on most of the day. Although there were no room service for the entire 10 days stay. Also when I wanted to check-out I was presented again with the Eur40 airport transport which I found elsewhere for Eur30 (Uber cannot pick-up from the old part of town), and I found out that airport shuttle service has been suspended for a while. They could do well without over-promising!!
Stayed 10 nights in Mar 2022

10/10 Excellent

Mo, london

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner was really friendly Looks after his guests
Stayed 6 nights in Feb 2020
Response from Mehmet on 15 Mar 2020
Thank you so much

8/10 Good

Nuhu Abdulhaqq

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Helpful
We had early checkin. Super friendly and helpful guy. To locate the hotel is a whole mess. Not easy because there are about two or more hotels with very similar names. I recommed this hotel when u have a lot of activities to do in istanbul and you will just use it for sleep purspose. But for the sake of vacation or comfort. Just find a hotel with price worth the services you need
Stayed 4 nights in Jan 2020
Response from mehmet on 17 Feb 2020
thank you so much

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place to be onest i will recomend kind worm welcome good location and even more than you expect
Stayed 10 nights in Dec 2019
Response from mehmet on 21 Dec 2019
thnk you so much

2/10 Terrible

Abdul, Islamabad

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel with breakfast but when we reached there they said we will serve breakfast, secondly there was no electricity slots for mobile charging, even no side tables with bed. We also requested to change the room but no responce from hotels side. I contact the Expedia help team and they help me a lot to get the facilitation which were promised at the time of booking but hotel was not cooperative. I would not recommend this hotel to anyone and would ask Expedia to take strict action against the hotel. Thanks
Stayed 5 nights in Nov 2019
Response from mehmet on 30 Nov 2019
Bu yorum yapan arkadaş önce rezervasyon nasıl ve neler var içinde konturol etsin hotel beğenmemiş olabilir Yaptıgı reservasyoun sadece odada rezervasyon yapmiş. bizde Kahvaltı isteyen arkadaş kahvaltılı rezervasyon yapsın ona göre ödeme çıkar söyledikleri herşey yalanda ibarettir. yapılan bu yorum silmesin rica ederim. Reservasyon atı kısımda yazdım konturol edebilirsiniz saygılarımla Rezervasyon Numarası 1364876629 Otel onay kodu 886941 Düzenle Statü Rezervasyon Seyahat programı numarası Kullanılamaz Rezervasyonun yapıldığı tarih 19 Eki 2019 Fiyat modeli Kalacak Kişi Sayısına Göre Yatak takımı talebi 1 en Büyük Boy (King) Yatak, Sigara İçilmeyen Fiyat planı kodu Fiyat planı adı Room Only Misafir sayısı 2 Yetişkin Paket Evet

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Wrong location given on the maps as was stated on Expedia and to top it of the room was flooded and no electricity
Stayed 1 night in Aug 2019

4/10 Poor

Dr MOHAMMED

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor
I do not recommend for families
Stayed 2 nights in Aug 2019
Response from Mehmet Yakut on 19 Aug 2019
muhammed beyden çok özür dileriz kendı otelımızın su probleminden dolayı kendılerını konaklatmadık specıal home apartda konaklatdık malesef yonlendırdıgımız otelı kendılerı begenmedıgı ıcın boyle bır yorumda bulunmuşlar müsteri haklıdır dileriz gelecek sefer kendılerını en ıyı şekilde ağırlarız

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Great location but you can much better place
so close to everywhere but we never even located in right place just in rooms above restaurant... not so bad them but bad smell and everyday flush broke... we suppose to have free drink (coffee or tea) but there was no lounge or kettle in room.
Stayed 5 nights in Nov 2018
Response from Ozgur Kurubacak on 19 Mar 2019
We are new management and new owner at Buhara Hotel Istanbul. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Once again please accept our apologies and I hope you would consider giving us another opportunity to provide you the true service you deserve.

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2018
Response from Ozgur Kurubacak on 21 Mar 2019
We valued guest, We are sorry the old management was not able to provide you with the quality of services you deserve. We are new management and owner at Buhara Hotel Istanbul. All of our rooms were renewed and we reopened on 15 March 2019. I will be sure to use this as a coaching opportunity to ensure this does not happen again in the future. Once again please accept our apologies and I hope you would consider giving us another opportunity to provide you the true service you deserve. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value place to stay
comfy bed and a large room, the owner Mehmet was very helpful after I had a problem on the first night. the Hotel is down a side street so it is quiet at night and it has a 24 shop on the corner. Great location and easy to get to a tram stop. I would happily stay here again.
Response from Mehmet on 23 May 2018
Thank you so much for comment

8/10 Good

Verified traveller

Disliked: Cleanliness
Friendly staff.
Stayed 2 nights in Jul 2017
Thank you so much for comment

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price - happy overall :)
Very friendly staff. Very good and complete breakfast was worst the 7$ extra. Room was simple but comfortable. Nothing fancy, just what we needed for a short stay. Well located, 5 minutes walk to Sophia and Blue mosque. We were very happy overall - cheap price and welcoming manager.

8/10 Good

Jeffrey, Spokane, WA

Cheap everything. Won't stay again.
It is close walking distance to many of the sites to see. The hotel itself though is a little small and rundown. The host was a little awkward with his small talk and didn't seem to make us feel comfortable. The room itself was had problems with a leaking air conditioner and broken shower head. I would definitely not stay here again as we found better hotels for the same price and a far better value.

10/10 Excellent

Ouidyane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

sheryar, pak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xcelent hotel loc
Xcelent hotel with very nice n cooperative staff,very clean rooms but the size is small and bathrooms r very clean, its loc very close to blue mosque, aya sophia and topkapi palace , if u young then no problm at all but for old ppl they hav to climb a litle steep to these places, I would again like to stay in the same hotel,

4/10 Poor

Umaar, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only good thing was location.

8/10 Good

Leonard, Stellenbosch, South Africa

Liked: Cleanliness, staff & service, room comfort
Accommodating and kind-hearted
The airport shuttle service dropped us off at the Buhara Family Hotel, which is a different hotel from the Buhara Hotel, even though we gave them the correct name and exact address. They refused to fetch us to take us to Buhara Hotel. The receptionist at Buhara immediately came over to take us on foot (it was about 10 mins' walk) and insisted on carrying most of our luggage. They were very friendly and helpful, and even treated us to a lovely lunch of barbecued chicken and salad while we were waiting for the shuttle after we had checked out. A family-run establishment that is not grand but comfortable where you will experience the warm, unadorned heart of the Sultanahmed quarter.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected
The hotel was absolutely not what I expected. The pictures, description and comments on the website were quite deceiving. While the staff was very helpful throughout my trip, the room was in horrible condition. Everything from the towels, bedding and bathroom were not cleaned properly upon my arrival. I stayed a week and not once did the staff come in to clean, change bedding or even make the bed. The water was even cut-off for a whole day. None of the amenities and extras mentioned (such as the tea kettle) were missing. Luckily the Wi-Fi was great. Considering the price, I should have probably known that the description and pictures were too good to be true. If you are willing and ready to rough it, this is the place for you.

8/10 Good

Katarzyna, Poland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not luxurious but really clean
Overall nice hotel for reasonable price in quiet street but close to all atractions and amenities. Good quality breakfast and it was enough food to fill your stomach before sightseeing.

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Naheed, Flagstaff, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A total of 10/10
Am amazing place, I would highly recommend to anyone!

6/10 Okay

N, Canada

Liked: Staff & service
The breakfast buffet was very good. The owner has a travel agency & was able to book some transportation & activities at reasonable prices. He also had a number of helpful travel suggestions.

10/10 Excellent

Tina, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
For the price we paid, we had the best buffet style breakfast compared to all the other places we stayed at (where they just give you a prepared plate of 1 egg, 3 slices of cucumbers & tomatoes, bread & 1jam). Also Mehmet the owner is super nice, incredibly accommodating, even drove my friends to the airport to see if their luggage had arrives. He will do anything to help you out! No English tv but you should be out exploring Istanbul anyway. We would def come back here! We had a car but walked to all the sites from the hotel.

8/10 Good

Adrian, Romania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner very friendly
We stayed here for three nights; great location, 5 min walk to the Blue Mosque and Hagia Sophia; the hotel has airconditioning, very good wifi. The owner and his family are very friendly and nice. Overall, very good quality for the money. Thank you, Mehmet! :)

8/10 Good

Nadia, USA

Liked: Cleanliness, room comfort
excelent location
Good hotel, excelent location, with breakfast

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed down, impossible to find, do not book
Impossible to find, you cannot find it, even when walking around the area for an hour, hiring a taxi, and asking every local with. A 30 walk within its "location". Head my advice, I booked this room only to find it closed down.....yet was still more than happy to take my money. The number and address they give are not existent. There are literally thousands of great hotels in istanbul, you'd be foolish to "stay" here. I've stayed at probably three in different areas of the city and have found that hotels are all about the same in the city. Pick another one! Istanbul is wonderful though.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Andrew

Liked: Staff & service
you get what you pay.

8/10 Good

Mehrnaz

Stayed 4 nights in Apr 2023
Response from Mehmet on 11 Apr 2023
Thank you so much

2/10 Terrible

Muhammed

Stayed 1 night in Feb 2023

2/10 Terrible

Orhan

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Die Unterkunft bietet eine super Lage. Das und der Preis sind das einzig Positive dazu. Als wir ankamen war niemand an der Rezeption. Dann war kein Zimmer sauber und wir sollten warten. Nachdem wir essen waren und zurück waren konnten wir in das Zimmer. Das Raumangebot war gut aber sauber war gar nichts. Das Bad war voller Schimmel und wir haben keine Handtücher bekommen, da keine sauberen vorhanden waren.

10/10 Excellent

faiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hotel rapport qualité prix
Bonne ambiance grand bravo à tout l équipe femme de ménage, gerant...
Stayed 2 nights in Dec 2020
Response from Mehmet on 11 Dec 2020
Thank you so much 🙏🙏🙏🙏

10/10 Excellent

Fila, France

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel ete très accueillant et l emplacement excellent
Stayed 3 nights in Dec 2020
Response from Mehmet on 9 Dec 2020
Thank you so much 🙏🙏🙏🙏🙏🙏

8/10 Good

ANIL

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Rasoul

Stayed 8 nights in Jan 2020

2/10 Terrible

Bülent

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from mehmet on 27 Jan 2020
Bu müsteri 31.12.2019 geldi bizim otel ama reservasyounu 11.01.2020 tarihine yapılmiş. O tarih te oda fiyatı ayrı yılbaşı nedeniyle söyledik. Müsteri kabul etmedi ve gitti. Misafir bizde kalmadı. Bu yourum silebiliemisiniz

10/10 Excellent

Hakki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very central location to the sultanahmet only walking distance to all touristic attractions. Have some nice restaurants around it also too. Staff was very friendly and helpful. Room size is okay good enough and bathroom was clean lovely hot water for shower. Recommended for sure.
Stayed 4 nights in Dec 2019
Response from mehmet on 27 Jan 2020
Thank you so much

10/10 Excellent

Verified traveller

Stayed 6 nights in Aug 2019
Response from Mehmet on 3 Sept 2019
Thank you so much for comment

8/10 Good

Claudia

Stayed 1 night in Jul 2019
Response from mehmet on 22 Jul 2019
Thank you so much

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très mauvaise séjour
C'était la première fois que je tombe dans une situation comme celle de cette Hotel merdiques déjà il ma ramèner dans un autre Hotel puisque il est entrain de peindre Hotel avec les faut image qu'il sont mis dans le site et l'autre Hotel étais très sale avec des forte odeur des toilettes et de l'humidité et lorsque j'ai dit au patron que c est pas le même Hotel que dans les images il ma crié en disson que a rien à faire et que son Hotel en travaux En tous cas l'état de Hotel ma rendre malade Voilà mon expérience que je souhaite partager avec vous pour ne pas être arnaqué
Stayed 8 nights in Dec 2018
Response from Ozgur Kurubacak on 19 Mar 2019
I am so sorry to hear about your experience with Hotel Buhara here in Istanbul. We are new management and new owner Buhara Hotel Istanbul. I will be sure to use this as a coaching opportunity to ensure this does not happen again in the future. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Once again please accept our apologies and I hope you would consider giving us another opportunity to provide you the true service you deserve.

4/10 Poor

Ziya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

2/10 Terrible

Sumy, Paris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel réservé pour 1 semaine. Hôtel introuvable, pas aux normes. Il était en travaux et en chantier impossible d'être accueilli. Le propriétaire ne nous a même pas prévenu et nous place dans un autre hôtel (honey hôtel )pour 2 jours. La chambre proposée etait sale, le ménage pas fait, odeur de canalisation, fourmis, salle de bain étroite et odorante. Apres réclamation nous avons été placé dans le 2ème hôtel du propriétaire du buhara qui s'appelle yakut pour les nuitées restantes . Les travaux n'étaient tjrs pas fini à lhotel buhara et il n y a pas eu de geste commercial. Il ne se souciait pas de notre séjour. L immeuble de l'hôtel yakut est constitué de 2 chambres par étage, pas de panneau indiquant que c est un hôtel. Les chambres étaient sales, mobilier vieillot et usé dont la literie, salle de bain sale avec de grosses odeurs de canalisation, pas de nettoyage fait, beaucoup de bruits la nuit par les autres résidents de l hôtel. Le propriétaire du buhara est malpoli, se dédouane de toute responsabilité, n est pas arrangeant et ne pense qu'à l'argent. Il vous remet la faute en disant que ce n est pas à lui de vérifier ce qui se passe dans la chambre, que si je n aimais pas je pouvais partir et quil ne me rembourserai rien du tout. Au final j'ai quitté l'hôtel. L'hôtel buhara était encore en travaux et il aurait même pu m y mettre dans ce chantier. Fuyez!!!!! Payez plus cher mais fuyez!!! L'endroit n est pas très sécurisant.
Stayed 7 nights in Oct 2018
Response from Mehmet Yakut on 10 Nov 2018
Müşteriye otele giriş yaptığı esnada sorduk. Otelimiz tadilat aşamasında, diğer otelimiz de dolu olduğu için müşteriye para iadesi yapabiliriz dendi. Müşteri para iadesi istemedi, Başka bir otel bulmamızı söyledi. Bizim yan tarafımızda bulunan Honey otele (müşteri 2 kişilik rezervasyon yaparken kişinin ablası da otelimize geldi) yerleştirdik (çok güzeldi diye kendileri söylediler). 3 gün sonra bizim diğer otelde oda boşaldı. Karşılıklı 2 oda gösterdik ve kendileri beğendiler odamızı burası çok güzelmiş daha büyükmüş dediler. Ablası da saat 10'da geldi. Yanına gittim yardımcı olmak için ablası bana ağlayarak ben bu kadar parayı ödeyemem dedi. Bende sordum istersen extra yatak atarak kız kardeşinle 50 TL karşılığında kalabilirsin dedim. Kız kardeşine sordum ablan sizinle kalabilir mi? Tabi ki dedi bizimle kalabilir. 3 gün gün sonra müşteriler bana gelerek şikayette bulundular bunlardan başlıcaları; alt katta ki müşteri çok gürültü yapıyor, oda temiz değil, yataklar eski (yataklar 3 ay önce alındı) v.b. Daha sonra ben isterseniz kalan gün paranızı iade edebilir dedim. Parayı iade ederken ablası sabah valizlerini alıp çıkış yapmış, tesadüfen bende yolda gördüm. Müşteriye 1 gecelik iadesini öderken ablasından kalan 50 TL'yi düştüm. Git ablamdan parayı al ablam beni ilgilendirmez dedi. Ablasının da gittiğini bildiğimden dolayı 50 TL' ondan tahsil ettiğimden dolayı bu notu yazmıştır. Not: Expedia'dan ricam müşteri ile irtibata geçip bu yorumu kaldırırsa sevinirim. Teşekkürler.