Overall,the hotel gives off a really good vibe , but our deluxe family suite looked very tired in terms of decor - scuffs and scrapes all around the walls from furniture or suitcases- making it feel scruffy. The shower door didn't fit properly causing water to leak out onto the floor and pool in a corner , the air conditioning is not air conditioning - it is a hotel wide ventilation system that you can only turn on or off. The control panels are for air con units but do nothing except on or off. In our case (December 20 -23) the hotel was heating the place so it got very hot and stuffy at night with no cooler ventilation (no windows). Even turning the whole thing offf didn't do much. Staff were very helpful generally and breakfast on the top floor is good , though not amazing. Location is excellent as a base though a bit random in terms of arrival as the taxi can't actually get down the street so you are set down on the main road and have to find the entrance in the back alleys. Once found it's fine - just a bit worrying on first arrival. Very close to tram and ferry so really easy to get around. Overall a good stay but wouldn't really class it as a 4 star special category , more a 3 star special !