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Reviews of Holiday Inn Express & Suites Ithaca, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Ithaca, an IHG Hotel
371 Elmira Road, Ithaca, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 93 out of 1003 reviews" "
Rating 4 - Poor. 49 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nicole on 1 May 2024
Thank you.

4/10 Poor

Erik

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Elevator smelled disgusting, AC and bathroom fans were extremely loud. Traffic on a busy street loud all night. I dont recommend this hotel.
Stayed 1 night in Apr 2024
Response from Nicole on 1 May 2024
Thank you for taking the time to leave us a review.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I liked the room but it was super cold when we went in, clean and comfy. Elevators smelled like vomit. Breakfast bad: cardboard omelets, they ran out of pancakes at 8:30, didn’t have any when we left at 9:30 still Walking to the car was blasted with steam.
Stayed 1 night in Apr 2024
Response from Nicole on 24 Apr 2024
Thank you for taking the time to leave a review.

10/10 Excellent

emad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Nicole on 24 Apr 2024
Thank you.

4/10 Poor

GANGADHAR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 1 night in Apr 2024
Response from Nicole on 21 Apr 2024
Thank you for taking the time to leave a review

4/10 Poor

Andrea

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our check in person was a C- at best. Unfriendly. And our keys didn’t work requiring us to go back down to her for a redo The elevator had a horrific smell in there the entire time we were there (thankfully only day and one night) They had two air fresheners inside elevator but that didn’t help.
Stayed 1 night in Apr 2024
Response from Nicole on 21 Apr 2024
Thank you for taking the time to leave a review.

8/10 Good

David, Union Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was nice & well kept. The breakfast was good and had good choices. The elevator had a smell, like stale mop water.parking lot was right.
Stayed 2 nights in Apr 2024
Response from Nicole on 21 Apr 2024
Thank you for taking the time to leave a review. Your feedback is greatly appreciated.

2/10 Terrible

Seth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Convenient on 13, reasonable price—but uncomfortable, unwelcoming. This Holiday Inn Express brand I had come to associate with new-ish buildings near a rural interstate, super comfortable with a friendly vibe. This Ithaca one was nothing like that, and so it disappointed me. Felt like they used the brand to pull me in, but didn’t deliver. Felt almost seedy in comparison.
Stayed 1 night in Apr 2024
Response from Nicole on 21 Apr 2024
Thank you for taking the time to leave a review. All feedback is important to us.

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely designed and my kids loved the pool! Nice breakfast options and friendly staff as well.
Stayed 1 night in Apr 2024
Response from Nicole on 11 Apr 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us.

6/10 Okay

Gang

Travelled with family
Liked: Staff & service
Weird smell in the elevator.
Stayed 1 night in Mar 2024
Response from Nicole on 11 Apr 2024
Thank you for taking time to leave a review, Your feedback is important to us.

4/10 Poor

John

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pool is out of commission and there’s no heads up
Stayed 1 night in Mar 2024
Response from Nicole on 11 Apr 2024
Thank you for taking the time to leave a review.

8/10 Good

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities
It’s one of the cleanest properties I’ve stayed at
Stayed 1 night in Mar 2024
Response from Nicole on 24 Mar 2024
Thank you for your great review.

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice breakfast
Stayed 2 nights in Feb 2024
Response from Nicole on 24 Mar 2024
Thank you for taking the time to leave a review.

8/10 Good

Jessica

Travelled with family
Liked: Staff & service
The staff was very friendly and helpful. The facility was clean and the room nice.
Stayed 1 night in Feb 2024
Response from Nicole on 24 Mar 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay with us.

6/10 Okay

Traci

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The best thing was the beds; they were very comfortable with ample pillows. There was something strange with the light switches. There was a primary switch that turned ALL of the lights off in the main area. If it was on, there were ceiling lights that were on and couldn't be turned off. Because of this, you couldn't have a reading light on at one bed without having the full-room light on. This made it difficult as I wanted to read for a bit while others in the room wanted to sleep. It was unusual. Otherwise find for a one-night stay.
Stayed 1 night in Feb 2024
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review.

10/10 Excellent

Maria Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and spacious. Staff are nice and accomodating.
Stayed 1 night in Feb 2024
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review. (:

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nearby shops and restaurants
Stayed 2 nights in Feb 2024
Response from Nicole on 22 Feb 2024
Happy to hear you enjoyed your stay with us! Come back again soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was seamless the night desk woman was delightful and sweet
Stayed 1 night in Jan 2024
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review, your feedback will be shared with our staff.

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price and a 1 night stay. Great breakfast with friendly staff.
Stayed 1 night in Jan 2024
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review, we are happy to hear that you enjoyed your stay with us.

4/10 Poor

Michael J

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked a night at this location exclusively so our kids had a fun pool experience. The pool was unexpectedly closed upon arrival. The response from staff was a shrug and suggestion to call ahead and check in the future. Not helpful in the moment and makes for a wasted trip and money. In addition, the room was noisy and there was considerable water damage on the ceiling of the bathroom.
Stayed 1 night in Dec 2023
Response from Nicole on 22 Feb 2024
Thank you for taking the time to leave a review.

2/10 Terrible

Zachary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned a room with traffic noise and a loud upstairs neighbor, the next morning when I asked to change rooms was meet with hostility and gas lighting by the front desk ie being told that my room did not have road noise, then being told all the rooms have road noise. She was not interested in helping. Even beyond this issue surprised this hotel is rated highly. Many issues such as chairs/carpet having stains, hair on the bed sheets, missing weights in the gym etc. Would not recommend
Stayed 3 nights in Dec 2023

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 1 night in Dec 2023
Response from Nicole on 22 Dec 2023
Perfect! Thank you.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Everyone was pleasant and helpful. The breakfast was excellent. Was disappointed the pool was closed without any notice on the website. The mattress was in need of replacement. It was very uneven and uncomfortable. Other than that the property was pleasant.
Stayed 1 night in Dec 2023

8/10 Good

Bethany, Manlius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was good clean room.
Stayed 1 night in Dec 2023
Response from Nicole on 22 Dec 2023
We are glad you enjoyed your stay.

6/10 Okay

Dwayne

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
We stayed in room 413 which did not have a thermostat on the wall because it was missing. The room temp was fine while we were awake and alert but when we went to sleep, the room was freezing all night. Taylor came up the next day and adjusted the temp. Housekeeping was a disaster! We stayed for 4 das and opted for housekeeping on the 3rd night. When we returned back to the room, it practically looked the way we left it with candy wrappers still on the table and breakfast plates still on the counter. We received fresh towels but he left the dirty ones. Their policy is not to wipe down anything and it was evident. However, they leave a card with their "promise" of a cleaner than clean room. It's all PR and they live up to none of it. The front desk staff were all amazing though. Very helpful and good listeners. Heads up to the management of this location.....you are losing revenue by running a shoddy hotel. Your housekeeping and upkeep of the facilities is questionable and you should have a manager on premises as much as possible. We will be booking our stay at the Marriott from now on.
Stayed 4 nights in Dec 2023
Response from Nicole on 22 Dec 2023
Thank you for taking the time to leave us a review. all feedback is appreciated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Nicole on 22 Dec 2023
Thank you

10/10 Excellent

Ellen, jamaica plain

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Dec 2023
Response from Nicole on 22 Dec 2023
Great!

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
We had a nice stay at this hotel. The location was convenient and safe, with supermarkets and fast food places just 5 minutes away. Our room was huge and had a king-sized bed and a sofa bed. It was spacious, comfortable, and clean. However, the walls between the rooms were so thin that we could hear the noise from the other unit. We're not sure if this is only true for the room we stayed in or if it's the same throughout the whole hotel building. The complimentary breakfast had limited options, and many items were loaded with sugar. We wish there were hard boiled eggs. We also noticed a sign for fresh fruit, but the bowl was empty. Apart from this, our stay was very pleasant.
Stayed 3 nights in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for taking the time to leave a review. All feedback is valuable to us.

2/10 Terrible

Annakay

Disliked: Staff & service
Staff need more training
Stayed 1 night in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for taking the time to leave a review.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you.

6/10 Okay

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient location for visiting Ithaca. Sits on a busy four-lane road - cars and trucks all night. AC wasn’t working properly. Room was very warm. Ran out of tissues and TP. Heard a lot of pounding feet on the floor above.
Stayed 1 night in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Adanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was a seamless process, which was a blessing considering I was arriving from a 4-hour drive. The property was very clean and quiet and there was a lot of dining options in the area as well.
Stayed 2 nights in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you for taking the time to leave such a nice review! we hope to see you again soon.

10/10 Excellent

Deena

Stayed 2 nights in Nov 2023
Response from Nicole on 22 Dec 2023
Thank you.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was fine. The other guest were the issue. I didn’t pay to listen to 4 kids running and stomping through the hallway till 1030-11 at night
Stayed 1 night in Nov 2023
Response from Nicole on 19 Nov 2023
Thank you for taking the time to leave a review.

10/10 Excellent

xiaoling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Nicole on 19 Nov 2023
Thank you.

6/10 Okay

Beth

Business traveller
Liked: Cleanliness, staff & service
Good breakfast useless curtain
Service was great. Breakfast was very good. The heater in the room was noisy. The curtain was useless in blocking out light so the room was light overnight from the street lights making sleeping difficult.
Stayed 1 night in Nov 2023
Response from Nicole on 19 Nov 2023
Thank you for taking the time to leave a review.

4/10 Poor

Jevan

Stayed 1 night in Nov 2023
Response from Nicole on 4 Dec 2023
Thank you

10/10 Excellent

Hyun Jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty good.
Stayed 1 night in Nov 2023
Response from Nicole on 7 Nov 2023
Thank you

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just south of where I needed to be in Ithaca. Easy access and parking. New facility.
Stayed 2 nights in Oct 2023
Response from Nicole on 5 Nov 2023
Thank you for taking the time to leave a review. We are happy you enjoyed your stay with us.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautifully decorated for Halloween, felt like home
Stayed 1 night in Oct 2023
Response from Nicole on 2 Nov 2023
We are happy to hear you enjoyed your stay with us, Come back again soon to see us decorate for Christmas.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Nicole on 29 Oct 2023
Thank you.

6/10 Okay

Frank

Stayed 1 night in Oct 2023
Response from Nicole on 11 Nov 2023
Thank you

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get her name, but the older woman who works the breakfast station is the absolute best. Even after my wife & I had our breakfast and were seated, she came by the table and asked us if she could bring us anything else. Thank you.
Stayed 1 night in Oct 2023
Response from Nicole on 29 Oct 2023
Thank you for taking the time to leave a review. Your great feedback will be shared with our staff.

6/10 Okay

KRYSTYNA

Travelled with family
Rooms nice, big, carpet in stains Bathroom ok Shower cabin needs renovation
Stayed 2 nights in Oct 2023
Response from Nicole on 22 Oct 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like to visit some nice areas such as Cornell university and wineries.
Stayed 1 night in Oct 2023
Response from Nicole on 18 Oct 2023
Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay with us.

2/10 Terrible

Michele

Travelled with group
Liked: Cleanliness, staff & service
The AC in my room made an awful “twilight zone” noise. They didn’t have another room available. Kyle, did his best to try to fix it and explains units were being changed out but didn’t have a spare he could put in my room. I would have found another hotel but friend had already settled in her room. We were sharing a car. Kyle brought me ear plugs. Front desk Taylor was not nice. Breakfast server was lovely.
Stayed 2 nights in Oct 2023
Response from Nicole on 15 Oct 2023
Thank you for taking the time to leave a review.

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
Very clean and comfortable hotel and within walking distance of Buttermilk Falls! Delicious breakfast and super-friendly staff members!
Stayed 1 night in Oct 2023
Response from Nicole on 13 Oct 2023
Thank you for taking the time to leave a review. We cant wait to see you again soon.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was perfect.room was large,clean,well appointed.staff were very helpful and friendly.great location.we will stay again, for sure
Stayed 2 nights in Sep 2023
Response from Nicole on 13 Oct 2023
We are so happy to hear about your perfect stay with us. We can't wait to see you again soon.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waking distance to Buttermilk State Park.
Stayed 2 nights in Oct 2023
Response from Nicole on 13 Oct 2023
We are glad you enjoyed it.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and affordable
Stayed 1 night in Oct 2023
Response from Nicole on 13 Oct 2023
Thank you for taking the time to leave a review.