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Reviews of Courtyard by Marriott Jackson

3 out of 5
Courtyard by Marriott Jackson
2010 BONDSTEEL DR, Jackson, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 87 out of 147 reviews" "
Rating 8 - Good. 33 out of 147 reviews" "
Rating 6 - Okay. 9 out of 147 reviews" "
Rating 4 - Poor. 10 out of 147 reviews" "
Rating 2 - Terrible. 8 out of 147 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable easy to get to staff was helpful
Stayed 1 night in May 2024

10/10 Excellent

Yuridia

Liked: Cleanliness, staff & service, property conditions & facilities
Beatiful
Stayed 3 nights in May 2024

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not have been better. Thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 5 were in town for a funeral and stayed 3 nights. Staff were very welcoming and friendly and the building is beautiful. Our room was just what we needed, we'd gladly stay again if we ever end up in Jackson in the future. Beds were comfy, rooms were very clean. Hot tub and pool were great as well! The whole family had a great experience. Thank you!
Stayed 3 nights in Apr 2024

10/10 Excellent

Rachel, Westland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what we needed for a one night stay while in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Stayed 1 night in Apr 2024

10/10 Excellent

Jordyn

Stayed 1 night in Apr 2024

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

alex

Liked: Cleanliness, staff & service, property conditions & facilities
The property was new, clean and well taken care of. The staff was friendly and helpful. I also enjoyed the cafe and coffe shop.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean, beds was comfortable and kids loved the pool area
Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel
Stayed 1 night in Feb 2024

6/10 Okay

Rebecca Layne

Travelled with group
Disliked: Amenities
This hotel is best described by a quick flip house that appears to have good cosmetics but isn’t in good shape. Limited airflow in room and controlled by old style unit. One of elevators wasn’t working and wouldn’t be serviced for two days. Thin ceiling where room above us sounded like a herd of elephants. Shower flow was extremely limited. Hot tub had too much chemicals causing illness. Loud parties and staff were limited on their responses. Spacious area in the suite but the curved loveseat wasn’t comfortable. I would pass on this hotel if going to this area in the future.
Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
It was what I expected
Stayed 1 night in Feb 2024

4/10 Poor

Keri Ann

Stayed 1 night in Jan 2024

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean family fun
Very clean hotel. I even observed the cleaning person in the am cleaning the gym and pool room and it did a good job. Oh the pool room and hot tub are amazing. They both have color changing lights and it is so beautiful
Stayed 1 night in Jan 2024

10/10 Excellent

rachel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Coffee was great, service was very accommodating
Stayed 2 nights in Jan 2024

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Nakisha

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Breanna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Quiet Friendly
Clean, quiet and friendly staff when I needed anything. thank you
Stayed 7 nights in Dec 2023

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. Property was well taken care of.
Stayed 1 night in Dec 2023

4/10 Poor

Danielle

Stayed 1 night in Dec 2023

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was impeccable. Friendly courteous and went above and beyond for us.
Stayed 1 night in Dec 2023

10/10 Excellent

susan m

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable rooms. Clean and well kept.
Stayed 5 nights in Dec 2023

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice pool/hot tub. We loved having restaurant on premises.
Stayed 1 night in Dec 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and current. The lobby and dining spaces were great. The staff was really friendly. The food was good. I would stay there again. No complaints. I only docked stars for access to the hotel. The entry drive was under construction and a little rough on the car. No doubt that will be fixed in short time.
Stayed 1 night in Nov 2023

8/10 Good

Bharat

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay , highly recommended by me
Stayed 3 nights in Oct 2023

10/10 Excellent

Majid

Nice staff
Stayed 1 night in Sep 2023

10/10 Excellent

gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jajuane

Stayed 5 nights in Aug 2023

10/10 Excellent

Debbie

Stayed 1 night in Sep 2023

8/10 Good

Tarry Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
clean.
Stayed 3 nights in Aug 2023

8/10 Good

Linsey

Stayed 9 nights in Aug 2023

4/10 Poor

Thomas

Stayed 5 nights in Aug 2023

10/10 Excellent

Dennis

Travelled with partner
Liked: Amenities
Great experience at this hotel
Stayed 1 night in Aug 2023

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Roseann

Stayed 2 nights in Jul 2023

10/10 Excellent

theodore

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Really helpful staff and very clean
Stayed 1 night in Jul 2023

8/10 Good

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was good. Stayed in a suite with 4 kids so planned to use the pullout sofa bed and found the fitted mattress pad was on the mattress already folded up in the sofa and dirty. Went in the closet for a change and there was only a duvet with no sheets or anything else. Went to the front desk after hours and they could not replace or wash any bedding, just gave me new sheets. Also had a $10 incidentals charge pop up just a couple hours before check-in. We only checked-in, dropped stuff in the room, and went to dinner. During dinner had the charge come across my phone. Called the hotel after check-out (because I forgot to ask while we were there) and nobody could tell me why there was a charge placed on my card. Still waiting to see if it's reversed or goes through but the hotel says they don't show it on their end so it should be reversed. Should be able to tell me EXACTLY why a charge is placed on my card though.
Stayed 2 nights in Jun 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and queit
Stayed 1 night in May 2023

8/10 Good

Kelly

Stayed 2 nights in May 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Keith

10/10 Excellent

Cynteria

Stayed 1 night in Mar 2023

2/10 Terrible

Rachael

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I was charged twice. I already paid through Expedia and they are saying they can’t give me a refund until morning. Very frustrating. Also asked for a room with a sofa bed and did not get that. Very disappointed for how much I paid and I’ve been charged twice.
Stayed 1 night in Mar 2023

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was new in appearance and well maintained. Friendly staff. Good restaurant, great little gym
Stayed 1 night in Mar 2023

8/10 Good

Wedyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

Deanna

Travelled with family
Liked: Amenities
Disliked: Staff & service
I had a dog they are not pet friendly the girl working at the desk said I could stay because of the snow storm no problem a couple days later they charged my card a extra$250 Jay who I spoke to was very rude
Stayed 1 night in Mar 2023