This place has a 5-star location, staff and overall potential but only a 2 or 3-star management, upkeep and investment in the property…. The staff was super friendly, very outgoing and polite. The security team was understaffed but vigilant, the views of the ocean and surrounding area are stunning, the pool area is very nice, well maintained.
however….
The design in rooms clearly missed the mark between intent and the implementation. Kitchen drawers that don’t open or can’t open due to placement of fridge, (our room kept the silverware in a drawer organizer that sat on top of microwave), odd placement of wall art that looks like a college dorm room, bed frames that are too low to the floor, exposed water and drain access in utility/laundry areas….
Also noticed Insufficient parking for the number of guests, some patio furniture that seemed past its useful lifespan, limited choice and poor food quality in some of their dining options for a resort of this caliber and price, an underwhelming casino on site, poor onsite security protocols to prevent non-guests from accessing pools, public spaces and an elevator bank that operates independently of each other causing backups at key times in lobby or mezzanine floors.
The understaffed security and need to update security protocols should be a priority. A refresh of interiors and review of functionality of designs should be an area of focus as well.