The quality of the service has dramatically decrease. The staff at the receptions are not locals and their knowledge of the hospitality world is null, this was the worst check in and check out process.
Not long ago, this was one of the best boutique hotels in Puntarenas.
The place is beautiful, the staff seems they don’t care their job.
The restaurant is expensive and they are not willing to make small changes in the menu even if the price is 4x what you will pay on average in any other place.
Enjoy the view, don’t expect a good treatment from their staff.
Nicole
2025 年 5 月入住 1 晚
10/10 超赞
Jarryd
与家人出行, 与配偶出行
2025 年 4 月 18 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The most amazing hotel we’ve stayed at
Jarryd
2025 年 3 月入住 3 晚
10/10 超赞
Michael M Boire
2025 年 3 月 25 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
Beautiful setting and spectacular view from our room. The pool is beautiful! The beach is nice, but access to the water is a bit challenging. The service in the restaurant is a bit slow, but not a huge deal, considering the view. All of the food was excellent, as were the cocktails
Michael M Boire
2025 年 3 月入住 2 晚
2/10 糟糕
Peter
2025 年 3 月 15 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible service
Peter
2025 年 3 月入住 1 晚
6/10 一般
Julie
2025 年 3 月 9 日
满意:员工和服务,清洁度
不满意:客房舒适度
Julie
2025 年 2 月入住 1 晚
10/10 超赞
Philipp
2025 年 3 月 5 日
Philipp
2025 年 2 月入住 2 晚
10/10 超赞
Jennifer
与配偶出行
2025 年 3 月 2 日
满意:清洁度、员工和服务、住宿条件和设施
Excellent place to stay, will definitely go back. Beautiful property and so many amazing views.
Jennifer
2025 年 2 月入住 4 晚
10/10 超赞
Eric
2025 年 2 月 28 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Legendary views!
It is one of the most beautiful and romantic spots in Costa Rica. The stunning views are legendary. But there is a lot of stairs and incline, so be prepared. But don’t miss this beautiful place.
Eric
2025 年 2 月入住 4 晚
6/10 一般
arnav
2025 年 2 月 26 日
满意:清洁度、住宿条件和设施、客房舒适度
Mixed bag
I booked this room based on the amazing review but I overall had a mixed experience !
Positive- the good part of this property is the location, it’s very near Jaco beach and around bunch of restaurants . The views from the room and restaurant is amazing and you would really njoy the sunsets .
We also loved the architecture it was really nice, the lobby, room decor and the terrace. The room cleaning staff was meticulous and made nice cute design of towels each day for us.
Negative-
1. It seems we arrived during a wedding event . I would expect a 4 star hotel to plan accordingly . However we had to park quite far from the reception as the parking was full . Note we were not super late to check in we had arrived, around 4 pm. Secondly we were told they could sit us for dinner only after 8 pm due to the wedding . We had booked months in advance they should have planned better.
2. During dinner we were told that there is nothing vegetarian except 1 salad. In today’s date for a 4 star property not having any vegetarian option was really disappointing. The person who took the order also did not offer anything like a pasta with no meat or something. We are global travelers and in our experience, such restaurants ( where there is nothing vegetarian ) - generally they offer to cook the same dish but without meat, here they did nothing ! Very disappointing !
We ended up getting good food from Jaco which was cheaper :)
3. Maintenance of the property is poor - while the architecture is
arnav
2025 年 2 月入住 3 晚
10/10 超赞
karen
团体旅客
2025 年 2 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
I Loved It All!
A slice of heaven: the beautiful beach, the infinity pool, the fabulous food and cocktails, the spectacular views! I loved it all!
karen
2025 年 2 月入住 2 晚
10/10 超赞
Manfred
与配偶出行
2025 年 2 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
El lugar es súper bonito.
Manfred
2025 年 2 月入住 1 晚
10/10 超赞
Pamela
与家人出行
2025 年 2 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pamela
2025 年 2 月入住 1 晚
10/10 超赞
Frances
2025 年 2 月 11 日
满意:清洁度、员工和服务、住宿条件和设施
The most beautiful resort i have visited in Costa Rica
Frances
2025 年 2 月入住 1 晚
10/10 超赞
Thomas
与配偶出行
2025 年 2 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Very beautiful property
Thomas
2025 年 1 月入住 3 晚
10/10 超赞
Golan
与配偶出行
2025 年 1 月 31 日
满意:清洁度、服务设施、住宿条件和设施
We had great time
Golan
2025 年 1 月入住 3 晚
10/10 超赞
真实旅客
2025 年 1 月 27 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2025 年 1 月入住 2 晚
10/10 超赞
Amy
2025 年 1 月 26 日
Amy
2024 年 11 月入住 1 晚
10/10 超赞
Jose,San Jeronimo Moravia
与配偶出行
2025 年 1 月 13 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente
Jose
2025 年 1 月入住 1 晚
10/10 超赞
Ana Daniela
2025 年 1 月 10 日
满意:员工和服务、住宿条件和设施、客房舒适度
O lugar é incrível ! Contudo por ser um hotel 5 estrelas deveriam ser mais atentos com a limpeza. Sei que estávamos literalmente no meio da mata , mas tinha teia de aranha dentro do quarto em vários lugares .
Ana Daniela
2025 年 1 月入住 1 晚
8/10 还可以
Lacy
与配偶出行
2025 年 1 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a great place to visit and stay. Highly recommend for a vacation
Lacy
2025 年 1 月入住 4 晚
10/10 超赞
Jod
2024 年 12 月 28 日
Jod
2024 年 12 月入住 3 晚
10/10 超赞
Lissette
2024 年 12 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Lissette
2024 年 12 月入住 4 晚
6/10 一般
Josue,Heredia
与配偶出行
2024 年 12 月 2 日
满意:清洁度、员工和服务、服务设施
Mejorar el menú del restaurante. Las toallas de la plaza están bastante viejas