2/10 Terrible
Mrs. S.
3 Aug 2025
Disliked: Cleanliness, communication, location, listing accuracy
We stayed at Casa Margot in July 2025 and were extremely disappointed. The listing presents the property as a villa with private pool and seamless outdoor access — but in reality, it’s a downstairs flat with the pool and outdoor kitchen on a different level, only accessible by steep outdoor stairs.This layout is not mentioned clearly in the description and poses serious issues, especially for families. There’s no toilet on the upper level, meaning constant trips up and down slippery steps just to use the bathroom. Our child actually fell and suffered multiple bruises, confirming how unsafe the setup is.To make things worse, my blonde hair turned green from the pool’s chemical imbalance, suggesting poor maintenance. There were also no basic supplies like hand soap or washing-up liquid, despite the high cost.We raised these issues with the property managers and asked for a partial refund — which was refused. We have now escalated this via the VRBO system and our own insurance. This is not a true villa, and the listing is misleading. I would not recommend this property, especially for families or anyone with accessibility needs, until the description and photos are corrected to reflect reality.
Mrs. S.
Stayed 10 nights in Jul 2025