2/10 糟糕
Shamso
与家人及幼儿出行, 与家人出行
2025 年 9 月 8 日
满意：住宿条件和设施，清洁度
I had the worst customer service experience with Mbaat. I booked a property in mid-July and paid in full upfront through Expedia. On check-in day, we were left waiting a long time with my kids while the staff claimed no payment was made. Even after I sent proof via WhatsApp, I received no response for a while, then was told the payment was “not complete.” I had to call Expedia to resolve the issue. Because of this experience, I will never return to Mbaat or recommend them to family and friends.
Shamso
2025 年 8 月入住 23 晚